How to ensure you and your staff get the most out of your PropTech training

25 September 2018

Getting your whole team involved in adoption of technology early on in the process will increase staff buy-in and ensure your new software being used to its best effect.

When purchasing new software, it's important to consider how your team will be trained as early in the process as possible. For many teams, training is thought of as a final step, but for a technology roll out to be successful - and for your team to feel confident using the new lettings software - training needs to be a parallel process to setting it up.

Set the scene

Before your team embarks on their training - whether the training is self-taught or led by a product expert - make sure you establish why this new software is being implemented. Providing your team with context as to why you have adopted this product will help reduce any resistance they might have to change, to encourage user engagement and a positive mindset. One way to do this is to highlight the benefits that this product will bring to your team, for example, reducing time spent on small administrative tasks so they can focus on other areas of their work. You could also outline how this new tool will fit into their day-to-day workflow so employees understand why they need to prioritise time for training and on-going learning.

Your team will feel more involved in the process as a result - which, in turn, helps increase buy-in and willingness to adopt the new software - and, ultimately, ensure your new technology helps your agency achieve its goals.

Review learning materials

Spending time reviewing any pre-training materials, such as the company help centre or training resources that have been provided, will help users understand the basics so the training can focus on how the user will achieve their desired goals. This will help drive excitement within your team to start using the new software as soon as the training has been completed, because they will have a better understanding of how it will help them achieve their desired outcomes.

Here at Goodlord we have a help centre and training video library, which we recommend all users look at before their training so they have a basic understanding of how the platform works. It also doubles as a great learning resource for refreshers and for any new starters who join your business.

Ensuring your team makes time to review these materials as soon as they can will mean they get much more out of their training and and result in higher adoption rates for new technology. 

Get the most out of training

Whether the training is an online session, in person or self-taught via an e-learning site, there are some key things you or your staff can do to ensure you get the most value from training:

Online-led training session

  • Check out any pre-training resources provided to familiarise yourself with the product.
  • Book out a meeting room or find a quiet space within your office so noise levels and distractions are at a minimum.
  • Keep a free five minutes before the scheduled session in case you need to dial into a conference call and video screen share.
  • Take your own notes throughout the training.

In-person training

  • If you are the key stakeholder in rolling out the product confirm your attendee list.
  • Check out any pre-training resources provided to familiarise yourself with the software.
  • Take your own notes throughout the training.

E-learning training

  • Make sure you have a quiet space.
  • Carve out a set amount of time every day or week if there are multiple sessions to complete.
  • Buddy up! Work with another colleague to push each other to complete the sessions.

Further reading