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How to win more landlords

With the Tenant Fee Ban and Brexit on the horizon, letting agencies are investing in additional resources to make their business more attractive to landlords in hopes of increasing their property portfolio.
Christa Bicego
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With the Tenant Fee Ban and Brexit on the horizon, letting agencies are investing in additional resources to make their business more attractive to landlords in hopes of increasing their property portfolio.

With the Tenant Fee Ban and Brexit on the horizon, letting agencies are investing in additional resources to make their business more attractive to landlords in hopes of increasing their property portfolio.

Here are Goodlord’s top tips on how to beat local competition and win more landlords in 2018.

Invest in marketing

Informative, progressive and well laid out marketing materials will save you time and hassle when it is time to convince landlords of the value in paying for your services. Two things to consider here are:

  1. Know your landlords
    Always keep your ideal audience in mind when creating content and marketing materials. What is it that makes a blog post or pamphlet of particular value to a landlord? If you don’t already know, ask them! For example, try writing a blog post that is targeted to landlords in your specific area such as “Where to get the most ROI on buy to lets in {your town}.”

  2. Brand reputation
    Position your agency as professional, knowledgeable and the obvious choice to maintain and protect a landlord’s investment. For example, provide prospective customers with a personalised folder when first meeting them, containing specific information regarding the property and neighbourhood, your compliance regulations, your services, and with corresponding rates outlined. If done well, landlords will feel informed and confident, with realistic expectations of the business relationship they are about to engage in.

Provide a one-stop shop

Landlords pass their properties off to letting agencies for one reason: simplicity and ease of managing their investments. For this reason, landlords look for an agency that can provide a one-stop shop for all their property needs. Offering an end to end service will make your agency more attractive, especially to larger portfolio landlords. We suggest offering:

  1. A sales department for buy to lets

  2. Insurance products

  3. Property management services

  4. Exceptional customer service with streamlined and informed communication around your customer’s investment

Get more from your existing landlords

Sometimes, you needn’t have to look any further than what is already directly in front of you. Comb through your existing customer base for untapped further business - 22% of landlords have more than one property (Landlord and Tenants Survey) and there could be plenty of opportunity to generate further business from people you’re already working with.

Encourage referrals

Referral programs are rapidly growing in popularity across all sectors. Why? Because they work! Research by Nelson states that people are four times more likely to buy when referred by someone they know and trust. Capitalise on the network of your current customer base by offering a referral program that incentivises them to refer other landlords to your agency.

Keep tenants happy

It is important to not only think of tenants as customers of your agency but also as potential advocates. Think about asking those tenants with who you have strong relationships with to leave a review for you on Google - you might be surprised at how happy they may be to do so. And with minimal effort in educating tenants, being transparent and providing prompt communication and resolving of issues as standard, you are likely to create an ongoing flow of advocates who will be happy to leave positive online reviews without prompt.

Go old school, build relationships

The lettings industry is built on reputation and word of mouth so don’t forget to invest your time in old school relationship building. Always remember to be punctual for all meetings, be well informed before meeting prospective landlords and get to know them: how do they like to receive communication? How often? Do they own other properties? The list goes on...

A landlord who maintains strong and positive relationship with his or her agency will have no reason to look to take their business elsewhere.

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About the author

Christa Bicego
Marketing Manager
Hailing from Canada, Christa is Marketing Manager here at Goodlord.

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