The Agent Blog - Goodlord

Jun 17, 2020

Customer experience

Covid-19

Business

Why agencies should rethink their service offering after the pandemic

Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period.

Jun 10, 2020

Covid-19

Business

4 scenarios for the future and why your agency should plan for all of them

In a highly uncertain environment, agencies will need to think differently about the future and plan for different scenarios. Goodlord lays out four versions of the future of the lettings industry.

Jun 8, 2020

Covid-19

UPDATE: Six-month notice period comes into law and "winter truce" on evictions announced

Landlords will need to give tenants six months notice if they intend to regain possession of their property and no tenants will be evicted over Christmas.

Jun 8, 2020

Customer experience

Covid-19

Training

Meet the agency doing crisis training to “be there for people, first and foremost”

Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus.

Jun 2, 2020

Covid-19

Landlords

Landlords' top concerns and how to address them during COVID-19

Legislation and tax, property repairs and damage, and managing void periods are among the top concerns of landlords for the year ahead, in addition to the impact of the pandemic on rent payments.

Jun 1, 2020

Covid-19

Property management

Your guide to inspections, repairs, and gas safety checks in the post-lockdown period

Letting agents, landlords and contractors can now visit tenants’ homes to carry out a range of essential and non-essential work or maintenance, as long as they are following the guidance on working in people’s homes.

May 20, 2020

Covid-19

Creative thinking needed to stay safe while managing house moves

Meet the agency that hasn't stopped letting throughout the pandemic, taking a creative approach to make sure its moves are always in line with the government's guidelines on social distancing.

May 18, 2020

Covid-19

How to maintain social distancing in your agency

Social distancing will mean changes to how staff arrive and leave the office, how they move around the office or work at a desk, during meetings and break times, or interacting with customers.

May 15, 2020

Covid-19

How to advise your tenants on looking for a property and moving home during COVID-19

Tenants will need to change the way carry out their property search, arrange flexible contracts, and manage their moves carefully to reduce the spread of coronavirus.