The Agent Blog - Goodlord | Technology (4)

May 20, 2019

Customer experience

Business

Technology

Growth

Revenue

Data is key for agencies that want to maximise their returns

Gathering insights in order to provide an integrated customer journey is something every business should start thinking about - no matter what industry they're operating in.

Apr 15, 2019

Customer experience

Suppliers

Tenants

Technology

An AI-powered virtual assistant could help agencies qualify potential tenants faster

Tenants are making more enquiries online, outside of standard office hours, and agencies need to be able to respond and qualify them faster, says the founder of a virtual assistant for agents.

Mar 18, 2019

Marketing

Business

Technology

4 things online agencies do very well that the High Street could do, too

Progressive High Street agencies are beginning to adopt some of the approaches taken by online agencies - from 24/7 availability to savvy marketing - to get an edge on their virtual competition.

Feb 27, 2019

Technology

Referencing

Open banking

Payments

What open banking could mean for the lettings industry [+ free fact sheet for tenants]

Open banking will give referencing providers near-instant access to more detailed information on tenants’ financial position than ever before and make paying by bank transfer as easy as paying by credit card.

Feb 20, 2019

Customer experience

Technology

Want to reduce your admin time? make it easier for your tenants to self-serve

"It’s very much an ‘I want it now’ environment and agents have to keep up with that," says the director of a housing association in London that's implementing self-serve services for its tenants.

Feb 13, 2019

Customer experience

Technology

Growth

Revenue

Why a digital-first experience could be the key for agents looking to create new revenue streams

Letting agents will need to ensure the purchasing process as simple and convenient as possible when selling optional products and services to tenants.

Jan 9, 2019

Compliance

Technology

Referencing

Revenue

Viewings

5 predictions for the future of PropTech

What role will PropTech play for letting agents in 2019? We predict it could help with everything from referencing to compliance... and perhaps even see viewings go virtual.

Dec 11, 2018

Business

Technology

The risks and rewards of the online agency business model

There's been a lot of debate over whether the business model of the online agency can actually work. We analyse why online agencies are betting on growing very big, very quickly, and how this could impact traditional High Street agents.

Nov 14, 2018

Compliance

Suppliers

Technology

Referencing

Time saving

What is the key to an efficient pre-tenancy process?

Technology can transform the lettings experience for both tenants and landlords - while reducing the amount of manual administration for agents.