The Agent Blog - Goodlord (108)

Oct 31, 2018

Goodlord Group

We're making our quarterly goals public

Goodlord’s mission is to make renting simple and transparent for everyone involved - and we want to apply the same principles to how we operate as a company. So, in the spirit of making Goodlord itself more transparent, we have decided to make our goals for this quarter public.

Oct 30, 2018

Customer experience

Tenants

Technology

Tenants from Generation Rent have different expectations for renting

A new generation of digital natives are set to have increasing influence over the lettings landscape - and they will have vastly different expectations of agencies than previous generations.

Oct 22, 2018

Compliance

Business

Growth

Legislation

Letting agents think the fee ban could wipe out rogue agents

The "unregulated market could fall away" as a result of the Tenant Fee Ban, leaving the best agencies to rise to the top and improving the industry overall.

Oct 18, 2018

Customer experience

Business

Landlords

Referrals

Tenants

Why your agency should invest in customer service

Every interaction your agency has with a landlord or tenant could be an opportunity to acquire new business, retain an existing client or up-sell additional products and services.