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May 18, 2021
Business
Revenue
Management fees
Letting agents
6 ways to increase your lettings agency's profits

Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.

May 17, 2021
Business
Build-to-rent
What’s going on with the build-to-rent sector?

The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.

May 17, 2021
Compliance
Lifetime deposits
Legislation
Renters' Reform Bill: Lifetime deposits set to shake up the status quo

"Lifetime deposits" or "deposit passporting" were originally proposed in the government's Renters' Reform Bill in 2019, but there are a number of operational and financial issues that would need to be resolved before they are introduced.

May 11, 2021
Customer experience
Marketing
Business
Recruitment & retention
How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

May 4, 2021
Customer experience
Marketing
Landlords
Referrals
Technology
Recognition, referrals, repeat: A winning strategy for attracting new landlords

Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.

Apr 28, 2021
Business
Growth
Time saving
Viewings
How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

Apr 27, 2021
Compliance
Covid-19
Possessions
Mediation
Legislation
Your guide to the Rental Mediation Service [blog + infosheet]

The mediation pilot, announced in February 2021 as part of the court process for housing possession cases, has now closed. Here are the key details that you and your landlords should know.

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