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May 11, 2021
Customer experience
Marketing
Business
Recruitment & retention
How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

May 4, 2021
Customer experience
Marketing
Landlords
Referrals
Technology
Recognition, referrals, repeat: A winning strategy for attracting new landlords

Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.

Apr 28, 2021
Business
Growth
Time saving
Viewings
How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

Apr 27, 2021
Compliance
Covid-19
Possessions
Mediation
Legislation
Your guide to the Rental Mediation Service [blog + infosheet]

The mediation pilot, announced in February 2021 as part of the court process for housing possession cases, has now closed. Here are the key details that you and your landlords should know.

Apr 21, 2021
Marketing
Tenants
Letting agents
6 tips for targeting Generation Z renters

How should your agency target the next generation of renters? That's the question that Tara Sparrow, Sales Director at Reapit, answers, with her six top tips.

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