21 May 2021

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.

20 May 2021

Big lettings industry updates and a protracted claims process - Your insurance market snapshot [+ video]

Lee Redfearn, Insurance Development Manager at Goodlord, shares how and why the insurance claims process has increased in recent times, plus some updates on the latest lettings legislation and how this is affecting the insurance landscape.

19 May 2021

5 steps to unlocking your agency's agile potential

Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.

19 May 2021

Paymentshield and Goodlord sign a five year partnership

Goodlord sets its sights on becoming UK’s biggest referencing business with a new five year partnership with General Insurance provider Paymentshield.

18 May 2021

Bring extra value to property investors and see the instructions roll in, says this agency

Knowing your target audience is key - that's marketing 101. Using that information to offer customers the right value at the right time is where many businesses slip up - but not estate agency Nock Deighton. Here's how it saw an opportunity with property investors and turned it into a success.

18 May 2021

6 ways to increase your lettings agency's profits

Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.

17 May 2021

Section 21: Your guide to the proposed changes to evictions

The Government has announced it will reveal its plans to abolish Section 21 of the Housing Act 1988 under the Renters' Reform Bill in late 2021, including the results of its consultation.

17 May 2021

Section 8: Your guide to the proposed changes

The Government's key proposals for strengthening Section 8 when Section 21 is abolished include improving or widening the current grounds for repossession, including when a landlord wants to sell a property and if their family members want to move into a property.

17 May 2021

What’s going on with the build-to-rent sector?

The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.

17 May 2021

Renters' Reform Bill: Government confirms intention to introduce lifetime deposits

"Lifetime deposits" or "deposit passporting" looks set to become a reality under the Government's Renters' Reform Bill, with the proposals to be outlined in late 2021, but there are a number of operational and financial issues that would need to be resolved before they are introduced.

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Posted by Suzy Lycett on 21 May 2021

The recent increase in UK cyber crime as businesses relied more heavily on digital solutions during the pandemic emphasises that letting and estate agents should be aware of how they can bolster their security systems, to make sure they keep their tenants' and landlords' information safe. Technologies such as open banking can play a part - so here's an open banking fact sheet for your tenants, to encourage them to opt in where relevant. 

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Topics: Business

Big lettings industry updates and a protracted claims process - Your insurance market snapshot [+ video]

Posted by Lee Redfearn on 20 May 2021

This month, we're going to cover some stats from our Rental Index and take a mini deep-dive into how the Rent Protection landscape has changed quite dramatically in recent years, plus we've got a couple of big industry updates - all of which you can read or watch below.

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Topics: Compliance

5 steps to unlocking your agency's agile potential

Posted by Suzy Lycett on 19 May 2021

Creating an agile agency is all about taking a team-centred approach. You should trust your staff to work with autonomy towards a shared goal - normally a focus on bringing the right value to customers. Businesses that embrace this model introduce efficiencies across the board, which the Boston Consulting Group's research shows can mean a 25 to 35 percent reduction in costs, and an increase in customer satisfaction of 10 to 20 percent.

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Topics: Business

Paymentshield and Goodlord sign a five year partnership

Posted by The Goodlord team on 19 May 2021

General Insurance provider Paymentshield and referencing firm Goodlord have signed a partnership agreement for a further five years following a successful partnership which started in 2016.

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Topics: Goodlord Group

Bring extra value to property investors and see the instructions roll in, says this agency

Posted by Suzy Lycett on 18 May 2021

"We're always looking for new, innovative ways to stay ahead of the market," says Dawn Clarke, Lettings Director at Nock Deighton. "The main reason for our success is never standing still." Being on the lookout for new opportunities led the agency to realise a lack of investor-specific information for the large pool of property investors in Shropshire - and it reacted quickly to give the market what it wanted.

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Topics: Customer experience

6 ways to increase your lettings agency's profits

Posted by Andrea Warmington on 18 May 2021

New approaches to lead generation, increasing your managed fees, and adding a VIP category to your service offerings are just some of the ways that letting agencies could increase their profits, said Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer, in a Goodlord webinar. Here are six ways they suggest letting agents could improve their bottom line.

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Topics: Business

Section 21: Your guide to the proposed changes to evictions

Posted by Andrea Warmington on 17 May 2021

The Government confirmed its intentions to repeal Section 21 of the Housing Act 1988 in the May 2021 Queen's Speech, as originally set out in the Renters' Reform Bill, released in late 2019. An outline for the proposals will be released in Autumn 2021, which will consider the response to the consultation that took place before the pandemic. The abolition of Section 21 would put an end to so-called “no-fault evictions” as part of its on-going project to create longer tenancies. The government also announced concurrent plans to strengthen the grounds for repossession under Section 8 of the Housing Act 1988.  

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Topics: Compliance

Section 8: Your guide to the proposed changes

Posted by Andrea Warmington on 17 May 2021

The Government confirmed its intention to make changes to Section 8 in the Queen's Speech May 2021 as a part of its Renters' Reform Bill, to make it easier for landlords and letting agents acting on their behalf to regain control of their properties when Section 21 is abolished. These changes will include  "strengthening repossession grounds for landlords under Section 8 when they have valid cause". The government's initial proposals, which we've summarised below, were set out in its consultation document in 2019.

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Topics: Compliance

What’s going on with the build-to-rent sector?

Posted by Paul Starkey on 17 May 2021

A guest blog by Paul Starkey, Chief Commercial Officer of Reapit.

Renting has traditionally been seen as a stepping stone to purchasing a property in the UK real estate market. But that could be changing, as more people are choosing to rent long-term as a lifestyle choice rather than a milestone.

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Topics: Business

Renters' Reform Bill: Government confirms intention to introduce lifetime deposits

Posted by Andrea Warmington on 17 May 2021

Lifetime deposits are on the horizon, confirmed the government following the Queen's Speech in May 2021, announcing it would release its proposals for a new "lifetime" tenancy deposit model in Autumn 2021 as part of a sweeping package of reforms for the private rented sector. “Lifetime” deposits aim to “ease the burden on tenants when moving from one tenancy to the next, helping improve the experience of those living in the private rental sector”.

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Topics: Compliance

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