Business news and insights for letting agents

Grow your agency and streamline your processes with insights and ideas for lettings businesses.

22 June 2021

Do estate and letting agencies still need a high street presence?

The question of whether physical estate and letting agency branches will still be relevant in the future is constantly debated, with the needs of both tenants and landlords to put into the equation - and the opportunities presented by remote working have only amplified the debate, as Dawsons has discovered.

21 June 2021

Reapit: What can letting agents do to manage rent arrears? [+ free payment plan templates]

Finding the best solution when managing rent arrears for both tenants and landlords is a key part of a letting agent's job. Here are six pieces of advice to help agencies better manage rent arrears for all involved.

15 June 2021

Vouch: How will new right to rent checks, furlough, and stock levels affect referencing for agents and landlords?

The new right to rent online checking process, the upcoming end of the furlough scheme, and property stock levels are just three things that will affect the referencing process for landlords and agents going forwards.

9 June 2021

How communication can motivate your agency's staff and help you stay productive in lettings

Estate and letting agencies who embrace strong internal communication to maintain company culture will find their staff are more motivated and productive. This can then have a positive impact on conversations with landlords and tenants, as this extract from our latest e-book, How to maximise your agency's potential, explains.

26 May 2021

Remote working 2.0: Moving to a hybrid model in letting agencies

Many estate and letting agencies had to move to a remote-working model during Covid-19. As offices open up, how can agencies learn from this experience to become even more productive? This extract from our latest e-book, How to maximise your agency's potential, has the answer.

24 May 2021

Sean Hooker: How mediation can help resolve a pending eviction crisis

Increasing rent arrears and a long backlog at the courts means mediation will become an increasingly important tool for letting agents, landlords, and tenants alike, says Sean Hooker, Head of Redress at the Property Redress Scheme.

21 May 2021

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.

19 May 2021

5 steps to unlocking your agency's agile potential

Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.

18 May 2021

6 ways to increase your lettings agency's profits

Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.

17 May 2021

What’s going on with the build-to-rent sector?

The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.

Do estate and letting agencies still need a high street presence?

Posted by Suzy Lycett on 22 June 2021

"Will physical branches continue to play a role in the future? There are probably a mixture of answers, depending on where you are, what your brand has meant, and how you've placed yourself in the market locally or regionally at least," says Ricky Purdy, Director of Residential Lettings at Dawsons. "High streets are a changing environment, more so in the last 12 months than ever before."

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Topics: Business

Reapit: What can letting agents do to manage rent arrears? [+ free payment plan templates]

Posted by Tara Sparrow on 21 June 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

It is quite apparent that rent arrears remain a significant issue for landlords and tenants alike. Putting a figure on the extent of the issue is a variable that is somewhat difficult to place accurately but the problem is likely to persist for quite some time.

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Topics: Business

Vouch: How will new right to rent checks, furlough, and stock levels affect referencing for agents and landlords?

Posted by Simon Tillyer on 15 June 2021

Although there are set criteria to establish a tenant's suitability to rent a property - ID, credit, residential and income - there are other legislative and industry-level forces at play that need to be understood as we look to the future. Amongst them, the new right to rent process, the end of the furlough scheme, and the pressures around falling levels of stock for agencies and tenants should be kept front of mind.

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Topics: Business

How communication can motivate your agency's staff and help you stay productive in lettings

Posted by Suzy Lycett on 09 June 2021

While staff motivation, engagement, and productivity have been hot topics throughout the transition to remote work, keeping staff interconnected and passionate about their job is one of the key traits of an agile business - and should remain a top priority to ensure your agency runs efficiently.

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Topics: Business

Remote working 2.0: Moving to a hybrid model in letting agencies

Posted by Suzy Lycett on 26 May 2021

"I think that our productivity has actually gone up," says Matthew Wilkinson on his agency's move to remote working. "If you are having to progress a deal or deal with a property management issue, there are fewer distractions without the office phone ringing all the time."

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Topics: Business

Sean Hooker: How mediation can help resolve a pending eviction crisis

Posted by Sean Hooker on 24 May 2021

The current pandemic has been an unprecedented period in our country’s history and everyone has faced hardship and sacrifice in their daily lives and many face an uncertain future without security and in fear. Whilst every sector faces challenges, the private rented sector is one that is particularly vulnerable at the moment. The number of people who rely on renting privately is around 23% of the population - not just single people and students, but hardworking families up and down the country.

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Topics: Business

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Posted by Suzy Lycett on 21 May 2021

The recent increase in UK cyber crime as businesses relied more heavily on digital solutions during the pandemic emphasises that letting and estate agents should be aware of how they can bolster their security systems, to make sure they keep their tenants' and landlords' information safe. Technologies such as open banking can play a part - so here's an open banking fact sheet for your tenants, to encourage them to opt in where relevant. 

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Topics: Business

5 steps to unlocking your agency's agile potential

Posted by Suzy Lycett on 19 May 2021

Creating an agile agency is all about taking a team-centred approach. You should trust your staff to work with autonomy towards a shared goal - normally a focus on bringing the right value to customers. Businesses that embrace this model introduce efficiencies across the board, which the Boston Consulting Group's research shows can mean a 25 to 35 percent reduction in costs, and an increase in customer satisfaction of 10 to 20 percent.

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Topics: Business

6 ways to increase your lettings agency's profits

Posted by Andrea Warmington on 18 May 2021

New approaches to lead generation, increasing your managed fees, and adding a VIP category to your service offerings are just some of the ways that letting agencies could increase their profits, said Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer, in a Goodlord webinar. Here are six ways they suggest letting agents could improve their bottom line.

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Topics: Business

What’s going on with the build-to-rent sector?

Posted by Paul Starkey on 17 May 2021

A guest blog by Paul Starkey, Chief Commercial Officer of Reapit.

Renting has traditionally been seen as a stepping stone to purchasing a property in the UK real estate market. But that could be changing, as more people are choosing to rent long-term as a lifestyle choice rather than a milestone.

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Topics: Business

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