Business news and insights for letting agents

Grow your agency and streamline your processes with insights and ideas for lettings businesses.

8 April 2021

5 steps to successfully navigate rent arrears

Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.

31 March 2021

Why you should actively seek out reviews and referrals from your landlords

Don't sit back and wait for your landlords to provide you with reviews and referrals. Make sure you're leveraging the loyalty you've earned by asking for a review and highlighting referral schemes.

22 March 2021

Is it time to reform Stamp Duty?

Stamp Duty has been a hot topic in the property industry in recent months, with the government's Stamp Duty holiday announced in 2020 and its recent extension. So, is now the time to consider long-term reform? Paul Starkey, Chief Commercial Officer of Reapit, shares his thoughts.

18 March 2021

How to leverage customer loyalty to win more business for your agency

Your agency can tap into positive sentiment from your landlords to help ensure their continued loyalty, encourage more take up of all the services that you have to offer, and win more instructions. Find out how, in this extract from "How to win more landlords in a challenging environment".

15 March 2021

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.

8 March 2021

How digital-first referencing helps ensure GDPR compliance

Referencing is a data-heavy process, gathering a lot of personal information for applicants. Using a digital-first referencing company, such as Vouch, helps to mitigate the risk of any GDPR compliance issues - as Beau Findlay, Software Development Lead at Vouch, explains.

3 March 2021

3 takeaways for letting agents and landlords from Budget 2021

The furlough scheme, self-employment support scheme, and stamp duty holiday have all been extended until the end of September 2021.

24 February 2021

What negative interest rates could mean for your landlords

The Bank of England is currently considering the introduction of negative interest rates, to stimulate the economy and encourage more spending. So what would this mean for your landlords - and will their mortgages be free?

22 February 2021

How to build an agency brand that resonates with your target market

An effective brand begins with understanding your target audience, says Peter Knight, founder of the Property Academy, in this extract from "How to win more landlords in a challenging environment".

10 February 2021

How one agency drives its strategy with an ethical vision

Revive Property Sales & Lettings was originally a construction and property refurbishment company, focused primarily on social housing, and moved into sales and lettings in 2020 - with a strong ethical vision driving its agency's approach in all areas.

5 steps to successfully navigate rent arrears

Posted by Suzy Lycett on 08 April 2021

When the government started to outline its plans for protecting tenants during the pandemic, Lucy Hobson, Assistant Account Manager at Thornley Groves, ensured she was up to date on the latest legislation and what solutions were available to help all parties in the event of any rental arrears - from having a simple conversation to putting a strong Rent Protection Insurance policy in place.

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Topics: Business

Why you should actively seek out reviews and referrals from your landlords

Posted by The Goodlord team on 31 March 2021

Once you’ve demonstrated to your landlords how much value you provide, don't be afraid to ask them if they’d consider leaving your agency a review on Google, allAgents, or Trustpilot or providing you with a testimonial you can use on your website and marketing materials. 

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Topics: Business

Is it time to reform Stamp Duty?

Posted by Paul Starkey on 22 March 2021

A guest blog by Paul Starkey, Chief Commercial Officer of Reapit.

Stamp Duty is hardly the public’s most-favoured tax (is there such a thing?) and the government’s recent extension of the Stamp Duty holiday deadline to the end of June will no doubt be warmly received by the pending buyers under pressure to push their transactions through before the cliff edge.

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Topics: Business

How to leverage customer loyalty to win more business for your agency

Posted by The Goodlord team on 18 March 2021

A landlord’s journey doesn’t end when they decide to take up your services. In fact, it’s only just beginning, and a successful relationship could drive even more business for your agency. 

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Topics: Business

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

Posted by Suzy Lycett on 15 March 2021

Only 45% of renters protect their belongings or liability with an insurance policy, leaving 55% with no insurance during their tenancy. Offering tenants contents and liability insurance is an easy win for letting agents who want to improve their bottom line at a time when letting agents and landlords need to keep a handle on rising costs due to new regulation and the aftereffects of the pandemic. 

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Topics: Business

How digital-first referencing helps ensure GDPR compliance

Posted by Beau Findlay on 08 March 2021

Gone are the days when applicants had to send in paper documents which could be left lying around in the open, or when there was the risk of leaving a passport in a scanner somewhere. Those things are no longer possible when working in a digital-first manner in tenant referencing - making it much easier to stay GDPR compliant in our day-to-day activities.

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Topics: Business

3 takeaways for letting agents and landlords from Budget 2021

Posted by Andrea Warmington on 03 March 2021

Budget 2021 included several important announcements from the Chancellor for letting agents and landlords, including the extension to the furlough scheme and support for the self-employed; an extension to the stamp duty holiday; and increased support for businesses.

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Topics: Business

What negative interest rates could mean for your landlords

Posted by Suzy Lycett on 24 February 2021

 In response to the Covid-19 pandemic, the Bank of England has advised High Street lenders to start preparing for negative interest rates. It looks unlikely that your landlords' mortgages will be free, or that they'll be paid to borrow the money, in this situation, but some mortgage interest rates have space to drop further.

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Topics: Business

How to build an agency brand that resonates with your target market

Posted by The Goodlord team on 22 February 2021

Once you have the building blocks of a winning proposition in place, how do you communicate these to potential landlords? Through your brand. Your brand is a vital component of what will make a landlord pick up the phone and call you when they have a property they need to let. It’s also what could send a house hunter straight to your office or website when they’re in need of a new place to call home. More than just a logo or a slogan, brand is the heartbeat and life force of your business. It’s your agency’s identity and has a major impact on whether customers choose you.

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Topics: Business

How one agency drives its strategy with an ethical vision

Posted by Suzy Lycett on 10 February 2021

"We started as a building and refurbishing company eight years ago, mainly for social housing clients," says Paul Rimmer, Managing Director at Revive Property Sales & Lettings. "Along the way, we've identified and refurbished properties for investors and bought and refurbished properties for ourselves. Then, in April last year, we launched our sales and letting business."

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Topics: Business

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