26 July 2021

Letting a property in England, Scotland, and Wales: the key legislative differences your agency needs to know

Lettings laws and regulations vary across the borders for agents, landlords, and tenants in England, Scotland, and Wales. Here's a breakdown of what you need to know.

21 July 2021

Why your relationship with tenants could be the key to attracting more landlords

Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.

7 July 2021

Get to know your local job market to understand tenant and landlord trends, says this agency

Property consultancy Bidwells has been in the Cambridge rental market for over 100 years, and has a strong understanding of how the job market for their tenants affects lettings and property investment for their landlords in the area.

30 June 2021

How to match the right tenant with the right property - and save everyone's time

Buttercross Estates believes that advising applicants to keep an open mind while fully understanding their requirements is the best approach to help get the right candidates to the referencing stage more quickly, saving letting agents, landlords, and tenants time.

23 June 2021

How to streamline your processes and equip your team for success with the right suppliers

The estate and letting agencies that carefully select the right technology suppliers for their business can help their staff reach their full potential, with streamlined processes, cost savings - and a better customer experience, as this extract from our e-book, How to maximise your agency's potential, demonstrates.

22 June 2021

Do estate and letting agencies still need a high street presence?

The question of whether physical estate and letting agency branches will still be relevant in the future is constantly debated, with the needs of both tenants and landlords to put into the equation - and the opportunities presented by remote working have only amplified the debate, as Dawsons has discovered.

16 June 2021

How video creation can save time and add value in lettings

It's a busy time in sales and lettings - and Silwoods Estate and Letting Agents has decided to delve into the world of video marketing to help alleviate time pressures on its staff and ensure it can continue to bring the best value to its customers and landlords.

9 June 2021

How communication can motivate your agency's staff and help you stay productive in lettings

Estate and letting agencies who embrace strong internal communication to maintain company culture will find their staff are more motivated and productive. This can then have a positive impact on conversations with landlords and tenants, as this extract from our latest e-book, How to maximise your agency's potential, explains.

8 June 2021

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Letting agency Property Shop Yorkshire goes through an extensive pre-qualification process with its applicants, taking care to find tenants that are suitable for its landlords' properties well before referencing starts.

1 June 2021

How three agencies have adapted to trends in student lettings

Student lettings follow a different path to traditional lettings in the private rental sector, with a - normally predictable - seasonal ebb and flow in demand. Dafydd Hardy, Zest Sales & Lettings, and College & County share three ways that they've adapted their agencies' approaches to the student market.

Suzy Lycett

Suzy Lycett
Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
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Recent Posts

Letting a property in England, Scotland, and Wales: the key legislative differences your agency needs to know

Posted by Suzy Lycett on 26 July 2021

The rights and responsibilities of letting and estate agents, landlords, and tenants in the private rented sector across England, Scotland, and Wales vary as they can be decided at the level of each devolved government - and therefore the legislation and regulations differ too across Great Britain. So what should your agency consider when renting out your landlords' properties?

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Topics: Compliance

Why your relationship with tenants could be the key to attracting more landlords

Posted by Suzy Lycett on 21 July 2021

Property management is a relationship. When it’s done right, everyone benefits. The tenant has a good experience and so will want to stay in the property for longer; your landlords know that they’ll have less hassle and shorter void periods; and your agency can earn more and attract new landlords through that professional profile.

Read More

Topics: Customer experience

Get to know your local job market to understand tenant and landlord trends, says this agency

Posted by Suzy Lycett on 07 July 2021

"Our agency has been in Cambridge for over 100 years and so has a strong
understanding of the market - and how it's changed over the years," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's important that we know what's current and topical and plan ahead."

Read More

Topics: Customer experience

How to match the right tenant with the right property - and save everyone's time

Posted by Suzy Lycett on 30 June 2021

"It's better to get a good tenant than any tenant," says Abi Friar, Portfolio Manager at the Nottinghamshire-based Buttercross Estates. "We ask everybody to apply with no obligation to pay a penny until the landlord actually says, yes, we would like to reference you."

Read More

Topics: Customer experience

How to streamline your processes and equip your team for success with the right suppliers

Posted by Suzy Lycett on 23 June 2021

"We ensure that we invest heavily in using the most current, up-to-date and efficient proptech that's out there. You can provide a great service with really good staff, but if you haven't got the systems to back that up, then you're falling short," says Beth Perry, Operations Director at Zest Sales and Lettings. "I think it's a combination of things coming together, having great staff, and using intuitive technology. That's really the forefront of the property industry."

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Topics: Business

Do estate and letting agencies still need a high street presence?

Posted by Suzy Lycett on 22 June 2021

"Will physical branches continue to play a role in the future? There are probably a mixture of answers, depending on where you are, what your brand has meant, and how you've placed yourself in the market locally or regionally at least," says Ricky Purdy, Director of Residential Lettings at Dawsons. "High streets are a changing environment, more so in the last 12 months than ever before."

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Topics: Business

How video creation can save time and add value in lettings

Posted by Suzy Lycett on 16 June 2021

"What I'm learning through valuations and through general meetings with clients is that some of the basic principles are not understood," says Mahul Shah, Director at Silwoods Estate and Letting Agents. "Clients often ask 'what is the evaluation process? What is the process from taking on a client all the way through to the moving-in stage?' There's quite a bit involved in that entire process."

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Topics: Customer experience

How communication can motivate your agency's staff and help you stay productive in lettings

Posted by Suzy Lycett on 09 June 2021

While staff motivation, engagement, and productivity have been hot topics throughout the transition to remote work, keeping staff interconnected and passionate about their job is one of the key traits of an agile business - and should remain a top priority to ensure your agency runs efficiently.

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Topics: Business

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Posted by Suzy Lycett on 08 June 2021

"Our referencing model is a bit different to other agents. We spend a lot of time pre-vetting people," says Ryan Melles, Owner of The Property Shop Yorkshire, an agency focused solely on lettings and property management in Bridlington on the East coast of Yorkshire.

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Topics: Customer experience

How three agencies have adapted to trends in student lettings

Posted by Suzy Lycett on 01 June 2021

Recent months have been topsy-turvy for everyone, not least for students. The student lettings market, normally so predictable in its patterns, has been thrown off kilter. Here's how this has affected lettings agencies Dafydd Hardy, Zest Sales & Lettings, and College & County - and what they've learned about the student market.

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Topics: Customer experience

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