25 November 2020

    How letting agents can educate and inform to earn their landlords’ trust

    Agents who clearly communicate their expertise to landlords and help keep them up to date on what they need to know will find managing relationships between parties, and therefore retaining customers, much easier, as estate and lettings agency Wills & Smerdon has learned.

    23 November 2020

    The Brexit effect on bank accounts and what this means for non-UK resident landlords

    The end of the year is looming and, with it, the end of the Brexit transition period. Some banks are expecting this to change their ability to operate freely across borders in the European Economic Area, and are already taking steps to close accounts for some of their EU-based customers - including UK landlords living abroad.

    18 November 2020

    Four ways to bring value to your agency through reinvestment

    Sussex-based estate and lettings agency, Michael Jones, is always looking at ways to reinvest in its own business, and others, to grow and boost its activities. Here are four areas where it’s seen success.

    28 October 2020

    How to manage the fast-track to digital lettings

    This traditional agency made the decision to jump-start the digitisation of its systems in March - but had to get the business and its customers up to speed more quickly than anticipated when lockdown hit.

    12 October 2020

    Why is open banking important in lettings?

    Open banking has potential applications across many industries - not least in lettings. Here’s how this secure online solution can help estate agents and letting agents.

    7 October 2020

    How to set up your own online video series

    Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.

    28 September 2020

    Why it pays to show understanding and adaptability in lettings

    This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

    23 September 2020

    Meet the agent who says being a landlord gives him an edge

    What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.

    16 September 2020

    Four tips for a successful agency acquisition

    This South Yorkshire and North Derbyshire-based estate and lettings agency has made three acquisitions in recent times and has picked up some handy tips to share with other agents on how to make your acquisition a success.

    9 September 2020

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.

    Suzy Lycett

    Suzy Lycett
    Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
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    Recent Posts

    How letting agents can educate and inform to earn their landlords’ trust

    Posted by Suzy Lycett on 25 November 2020

    “We have been in business since 1933 and like to think of ourselves as the local property experts,” says Sara Grey, Lettings Manager at the Ripley and Horsley-based Wills & Smerdon.

    Read More

    Topics: Business

    The Brexit effect on bank accounts and what this means for non-UK resident landlords

    Posted by Suzy Lycett on 23 November 2020

    UK banks currently benefit from an EU “passport”, which gives banks licensed in one European Economic Area (EEA) country “the right to conduct business in the EEA based on their home state authorisations” but this is likely to change once the UK officially leaves the EU at the end of 2020.

    Read More

    Topics: Business

    Four ways to bring value to your agency through reinvestment

    Posted by Suzy Lycett on 18 November 2020

    “In this ever evolving marketplace, you need more and more investment into your business to stay ahead of the curve,” says Mark Howell, Group Lettings Manager at Michael Jones & Company - and he shares how investing in different ways can help you get the best results.

    Read More

    Topics: Business

    How to manage the fast-track to digital lettings

    Posted by Suzy Lycett on 28 October 2020

    “We're a fairly traditional agency in our approach, and it works. We have real continuity with landlords. They like that we're traditional because they are as well,” says Beverley Myott, one of the directors at County Lettings, a Hertfordshire-based lettings specialist.

    Read More

    Topics: Business

    Why is open banking important in lettings?

    Posted by Suzy Lycett on 12 October 2020

    The growth in open banking opportunities comes at the right time for letting agents. Landlord costs are rising, with increasing legislation to comply with, changing customer expectations and the impact of the pandemic. Small improvements to the lettings process can go a long way and open banking can offer a more seamless and fast service, to help keep landlords and tenants happy.

    Read More

    Topics: Business

    How to set up your own online video series

    Posted by Suzy Lycett on 07 October 2020

    “We've wanted to do it for a long time. Covid-19 was the push that we needed,” says Matt Dilkes, Christopher Shaw Residential, on setting up a series of Youtube videos to share latest news and updates with their clients.

    Read More

    Topics: Business

    Why it pays to show understanding and adaptability in lettings

    Posted by Suzy Lycett on 28 September 2020

    E Property Agent has been actively listening to its tenants’ needs during the pandemic, to understand their situations and find the best solutions to suit all parties involved, which has helped them avoid tenant evictions in most cases.

    Read More

    Topics: Customer experience

    Meet the agent who says being a landlord gives him an edge

    Posted by Suzy Lycett on 23 September 2020

    “Being landlords ourselves gives us an edge over some other agents who don’t have experience with their own property stock,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We were landlords before we became letting agents. That helps us understand the service that landlords expect.”

    Read More

    Topics: Customer experience

    Four tips for a successful agency acquisition

    Posted by Suzy Lycett on 16 September 2020

    Estate agent Redbrik has been expanding its operations in recent years through the acquisition of three carefully selected companies.

    Read More

    Topics: Business

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Posted by Suzy Lycett on 09 September 2020

    Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help, they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

    Read More

    Topics: Customer experience

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