4 May 2021

Recognition, referrals, repeat: A winning strategy for attracting new landlords

Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.

28 April 2021

How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

27 April 2021

Your guide to the Housing Possession Mediation Service [blog + infosheet]

A mediation pilot was announced in February 2021 as part of the court process for housing possession cases, and the government has now introduced guidelines for the full Housing Possession Mediation Service. Here are the key details that you and your landlords should know.

26 April 2021

How to grow your agency's revenue with HMOs - advice from an expert [blog + podcast]

Charles David Casson has plenty of experience and expertise in HMO management and Neil Baldock, Director, shares his top tips for agents considering this growth area of the lettings market.

19 April 2021

Get property management right and watch your business prosper, says Martyn Gerrard

Innovative estate and letting agency, Martyn Gerrard, stepped up its full property management offering to clients two years ago, using rent protection insurance to bolster the value of its proposition to its loyal customers. In doing so, it ensured a continuous flow of income and new business throughout the pandemic.

14 April 2021

How to future proof your agency's office space

In 2020, the global office-based workforce changed how it operated, moving to a remote model. At the same time, the impact of climate change has moved to the front of mind for many businesses, in line with the continued importance of meeting customer expectations. So how will this affect the lettings branch of the future? Bidwells moved into a new office at the beginning of the year - and here's what went into its planning.

8 April 2021

5 steps to successfully navigate rent arrears

Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.

15 March 2021

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.

24 February 2021

What negative interest rates could mean for your landlords

The Bank of England is currently considering the introduction of negative interest rates, to stimulate the economy and encourage more spending. So what would this mean for your landlords - and will their mortgages be free?

10 February 2021

How one agency drives its strategy with an ethical vision

Revive Property Sales & Lettings was originally a construction and property refurbishment company, focused primarily on social housing, and moved into sales and lettings in 2020 - with a strong ethical vision driving its agency's approach in all areas.

Suzy Lycett

Suzy Lycett
Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
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Recent Posts

Recognition, referrals, repeat: A winning strategy for attracting new landlords

Posted by Suzy Lycett on 04 May 2021

"Bath is a really desirable place to live and there's been an influx of people moving from the city to the South West," says Beth Perry, Operations Director at Zest Sales and Lettings. "We would love to have double the amount of properties available because we feel like there are enough tenants registered with us. Properties are letting within hours instead of days."

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Topics: Customer experience

How one agency turned efficiencies into landlord instructions

Posted by Suzy Lycett on 28 April 2021

"Fifteen years ago, we were 25% managed, 75% let only. Now, now we're 80% managed and 20% lets, so it's completely flipped around," says Matthew Wilkinson, Partner at the maidenhead-based property management and lettings agency, Wilkinson Estates.

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Topics: Business

Your guide to the Housing Possession Mediation Service [blog + infosheet]

Posted by Suzy Lycett on 27 April 2021

In February 2021, Housing Secretary Robert Jenrick announced a new mediation pilot in England and Wales, free to landlords and tenants and supporting the current court process for housing possession cases. The government has now released details of the process, in the form of the Housing Possession Mediation Service.

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Topics: Compliance

How to grow your agency's revenue with HMOs - advice from an expert [blog + podcast]

Posted by Suzy Lycett on 26 April 2021

"Developers have got into HMOs because they realise it's a way to take a property and maximise the revenue from it, really squeeze the juice out of the investment," says Neil Baldock, Director at Chelmsford-based letting agency, Charles David Casson. "There are more people coming into the market now, but you've got a lot less competition in the space because there are a lot of agents that just haven't caught up with the times."

 

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Topics: Business

Get property management right and watch your business prosper, says Martyn Gerrard

Posted by Suzy Lycett on 19 April 2021

“Property management is now becoming a much more integral part of our offering,” says Greg Tsuman, Lettings Director at Martyn Gerrard, an award winning estate and letting agency operating across North London. “About two years ago, 75% of our portfolio was let-only landlords - then we decided that we were going to phase out the let-only service.”

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Topics: Business

How to future proof your agency's office space

Posted by Suzy Lycett on 14 April 2021

"We decided that we had to future proof our methods of working," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "We were going to make a big investment in an office space so we needed to think about the future, and how we'll continue to work."

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Topics: Business

5 steps to successfully navigate rent arrears

Posted by Suzy Lycett on 08 April 2021

When the government started to outline its plans for protecting tenants during the pandemic, Lucy Hobson, Assistant Account Manager at Thornley Groves, ensured she was up to date on the latest legislation and what solutions were available to help all parties in the event of any rental arrears - from having a simple conversation to putting a strong Rent Protection Insurance policy in place.

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Topics: Business

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

Posted by Suzy Lycett on 15 March 2021

Only 45% of renters protect their belongings or liability with an insurance policy, leaving 55% with no insurance during their tenancy. Offering tenants contents and liability insurance is an easy win for letting agents who want to improve their bottom line at a time when letting agents and landlords need to keep a handle on rising costs due to new regulation and the aftereffects of the pandemic. 

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Topics: Business

What negative interest rates could mean for your landlords

Posted by Suzy Lycett on 24 February 2021

 In response to the Covid-19 pandemic, the Bank of England has advised High Street lenders to start preparing for negative interest rates. It looks unlikely that your landlords' mortgages will be free, or that they'll be paid to borrow the money, in this situation, but some mortgage interest rates have space to drop further.

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Topics: Business

How one agency drives its strategy with an ethical vision

Posted by Suzy Lycett on 10 February 2021

"We started as a building and refurbishing company eight years ago, mainly for social housing clients," says Paul Rimmer, Managing Director at Revive Property Sales & Lettings. "Along the way, we've identified and refurbished properties for investors and bought and refurbished properties for ourselves. Then, in April last year, we launched our sales and letting business."

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Topics: Business

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