18 November 2020

4 ways to bring value to your agency through reinvestment

Sussex-based estate and lettings agency, Michael Jones, is always looking at ways to reinvest in its own business, and others, to grow and boost its activities. Here are four areas where it’s seen success.

28 October 2020

How to manage the fast-track to digital lettings

This traditional agency made the decision to jump-start the digitisation of its systems in March - but had to get the business and its customers up to speed more quickly than anticipated when lockdown hit.

12 October 2020

Why is open banking important in lettings?

Open banking has potential applications across many industries - not least in lettings. Here’s how this secure online solution can help estate agents and letting agents.

7 October 2020

How to set up your own online video series

Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.

28 September 2020

Why it pays to show understanding and adaptability in lettings

This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

24 September 2020

Sustainability in a virtual approach

This lettings agency seized the chance to create virtual property viewings on all properties before the lockdown - and now sees the virtual sphere as a way to move onwards and upwards.

23 September 2020

Meet the agent who says being a landlord gives him an edge

What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.

16 September 2020

4 tips for a successful agency acquisition

This South Yorkshire and North Derbyshire-based estate and lettings agency has made three acquisitions in recent times and has picked up some handy tips to share with other agents on how to make your acquisition a success.

9 September 2020

Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.

7 September 2020

Four ways to strike the right balance in an evolving lettings landscape

Should estate and letting agents have to make a choice between the best ways to meet their customer’s expectations? Or can a balance be found, taking into account the best of both worlds? This agency shares four areas where it’s found the sweet spot.

Suzy Lycett

Suzy Lycett
Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
Find me on:

Recent Posts

4 ways to bring value to your agency through reinvestment

Posted by Suzy Lycett on 18 November 2020

“In this ever evolving marketplace, you need more and more investment into your business to stay ahead of the curve,” says Mark Howell, Group Lettings Manager at Michael Jones & Company - and he shares how investing in different ways can help you get the best results.

Read More

Topics: Business

How to manage the fast-track to digital lettings

Posted by Suzy Lycett on 28 October 2020

“We're a fairly traditional agency in our approach, and it works. We have real continuity with landlords. They like that we're traditional because they are as well,” says Beverley Myott, one of the directors at County Lettings, a Hertfordshire-based lettings specialist.

Read More

Topics: Business

Why is open banking important in lettings?

Posted by Suzy Lycett on 12 October 2020

The growth in open banking opportunities comes at the right time for letting agents. Landlord costs are rising, with increasing legislation to comply with, changing customer expectations and the impact of the pandemic. Small improvements to the lettings process can go a long way and open banking can offer a more seamless and fast service, to help keep landlords and tenants happy.

Read More

Topics: Business

How to set up your own online video series

Posted by Suzy Lycett on 07 October 2020

“We've wanted to do it for a long time. Covid-19 was the push that we needed,” says Matt Dilkes, Christopher Shaw Residential, on setting up a series of Youtube videos to share latest news and updates with their clients.

Read More

Topics: Business

Why it pays to show understanding and adaptability in lettings

Posted by Suzy Lycett on 28 September 2020

E Property Agent has been actively listening to its tenants’ needs during the pandemic, to understand their situations and find the best solutions to suit all parties involved, which has helped them avoid tenant evictions in most cases.

Read More

Topics: Customer experience

Sustainability in a virtual approach

Posted by Suzy Lycett on 24 September 2020

This article was originally published on 15 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

Read More

Meet the agent who says being a landlord gives him an edge

Posted by Suzy Lycett on 23 September 2020

“Being landlords ourselves gives us an edge over some other agents who don’t have experience with their own property stock,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We were landlords before we became letting agents. That helps us understand the service that landlords expect.”

Read More

Topics: Customer experience

4 tips for a successful agency acquisition

Posted by Suzy Lycett on 16 September 2020

Estate agent Redbrik has been expanding its operations in recent years through the acquisition of three carefully selected companies.

Read More

Topics: Business

Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

Posted by Suzy Lycett on 09 September 2020

Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help, they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

Read More

Topics: Customer experience

Four ways to strike the right balance in an evolving lettings landscape

Posted by Suzy Lycett on 07 September 2020

In an ever-changing lettings industry, customer expectations are growing rapidly - and agents may have to ask themselves how to strike the right balance in what they can offer. Ricky Purdy, Director of Lettings at Dawsons Estate Agents, shares four areas where the right balance could give the best customer experience.

Read More

Topics: Business

    The countdown to summer is on