Customer experience advice for letting agents

Improve the experience of your landlords and tenants with these ideas and insights.

8 December 2021

How to position your agency's property management provider in the right way [+ podcast]

Outsourcing property management is a great way for agencies to expand without the need to employ extra team members, but what's the best way to position this service to your landlords? Neil Baldock, Charles David Casson, shares his thoughts.

1 December 2021

Reapit: Can the nation "level-up" with rents at the current level?

Rents are high and this may affect future generations of tenants as the cost of living continues to rise while wages stagnate, as explained by Adrian Gill, Non-Exec Board Member at Reapit.

24 November 2021

What's the future of video in lettings?

From virtual viewings to webinars, video became an important channel for communication with landlords and tenants, and for keeping lettings ticking along throughout Covid-19. Matt Dilkes, Lettings Director at Christopher Shaw, predicts how these solutions will be used long term.

10 November 2021

How you can help your landlords be profitable and keep their costs low [+ podcast]

Landlords' properties are their biggest assets, and choosing the wrong agent or trying to go it alone can affect their returns. Hamza Anwar, Director at Martin & Co Blackpool, explains how your estate and letting agency can help landlords maximise their profits.

20 October 2021

Reapit: Will the return to the office see a reversal of the city exodus?

As employees start to head back to the office, lettings and estate agents should be asking themselves if their landlords' tenants will want to move back to the city as well - or if the trend of renting and living in a rural area will continue.

13 October 2021

Why charging landlords an all-inclusive fee means your agency will have to up its game [+ podcast]

Settio Property Experience sets itself apart from the competition by charging its landlords an all-inclusive fee, writes co-founder Samuel Fitz-Hugh. He thinks more agencies are set to follow this approach, but warns it will be hard work.

6 October 2021

5 ways to get your tenants to pay their rent on time

Whether or not your tenants pay their rent on time can affect the customer service you provide your landlords who expect prompt, regular payments. Here are five ways you can help your tenants make timely payments, every time.

5 October 2021

How a high EPC rating and rising energy prices could make your landlord's property more attractive

With energy prices rising and a proposed increase to the Minimum Energy Efficiency Standards on the horizon, now could be the time for your agency's landlords to meet their tenants' demand for an energy efficient home - and their future compliance obligations.

29 September 2021

Reapit: Why it pays for landlords to have a property manager

Despite Covid-19, research shows that many landlords plan to stay in the buy-to-let sector and letting and estate agents need to understand the challenges that these landlords are facing to demonstrate just how valuable property management can be.

25 August 2021

Reapit: Is the buy-to-let outlook improving for landlords?

Landlord confidence is on the rise and tenant demand is high. Does this mean a shift towards a more optimistic outlook in the buy-to-let market?

How to position your agency's property management provider in the right way [+ podcast]

Posted by Neil Baldock on 08 December 2021

More agents are realising that they need the lettings side of the business for regular cash flow. It sees you through uncertain times and can help you grow your business, but that benefit competes with increased compliance and the cost of employing extra people. The solution? Use an outsourced property management provider - or, as I like to call it, a property management partner.

Read More

Topics: Customer experience

Reapit: Can the nation "level-up" with rents at the current level?

Posted by Adrian Gill on 01 December 2021

A guest blog by Adrian Gill, Non-Exec Board Member at Reapit.

The oft-cited variation of writer Daniel Defoe’s famous proverb that "nothing is certain except death and taxes" should perhaps have a revision: that nothing is certain except increases to house prices and rents. Now, price growth certainly isn’t a bad thing in itself, but without at least or greater than equal wage growth to offset the difference, affordability becomes an issue that affects everyone and has wider implication for the economy as a whole.

Read More

Topics: Customer experience

What's the future of video in lettings?

Posted by Matt Dilkes on 24 November 2021

In the lettings industry, we all took to video like a duck to water when the pandemic hit, with virtual viewings allowing us to continue to help people move and video content becoming an easy substitute for face-to-face meetings. As we head out of the pandemic, will these two innovations stick with us?

Read More

Topics: Customer experience

How you can help your landlords be profitable and keep their costs low [+ podcast]

Posted by Hamza Anwar on 10 November 2021

Speaking as both a letting agent at Martin & Co Blackpool and as a landlord, we can't do rentals like we did 20 years ago. The market has changed. Customer demand has changed. For a property that you own or manage, you've got to think about maximising profits. With a good agent on their side, landlords can create an attractive home for tenants, avoid fines for non compliance, and keep costs low with their properties managed in the best way.

Read More

Topics: Customer experience

Reapit: Will the return to the office see a reversal of the city exodus?

Posted by Adrian Gill on 20 October 2021

A guest blog by Adrian Gill, Non-Exec Board Member at Reapit.

2020 gave rise to an exodus from the city as work from home became the mandated norm for large swaths of the population, leading homeowners and tenants to reevaluate their residential needs and abandon the urban for the rural. The trend of moving to the countryside or to smaller homesteads outside of cities really hit full swing in the summer when the housing market reopened, with Rightmove noting at one point that enquiries over June and July from city residents about village homes for sale increased by 126% compared with the year prior.

Read More

Topics: Customer experience

Why charging landlords an all-inclusive fee means your agency will have to up its game [+ podcast]

Posted by Samuel Fitz-Hugh on 13 October 2021

We don't charge our landlords a letting fee. Or an inventory fee. Or a referencing fee. Or any extra fees at all. That's because we've chosen to set Settio Property Experience apart by offering our landlords an all-inclusive management fee instead, simplifying the landlord experience. It doesn't matter if the client requests an extra inspection or anything else - absolutely everything is covered by their managed fees.

Read More

Topics: Customer experience

5 ways to get your tenants to pay their rent on time

Posted by Ali Venerandi on 06 October 2021

In recent research asking landlords to choose the letting agent services that they find most valuable, the top result was rent collection, at 68.12%. Why? Because chasing rent payments can be time consuming. For agents who shoulder the responsibility of collecting rent for their landlords, late payments from their tenants can delay payments to landlords - and delay your agent fees too.

Read More

Topics: Customer experience

How a high EPC rating and rising energy prices could make your landlord's property more attractive

Posted by Suzy Lycett on 05 October 2021

The pandemic has shown that in the midst of a crisis, there are opportunities out there for businesses flexible and agile enough to spot them and act quickly. The energy crisis is no different. Estate and letting agents can help support their tenants and landlords and ensure that properties stand out by leaning on the growing necessity to offer a green and energy efficient home - and by sharing the resources available in our energy crisis hub.

Read More

Topics: Customer experience

Reapit: Why it pays for landlords to have a property manager

Posted by Tara Sparrow on 29 September 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

Around 2.66 million landlords were operational in Great Britain in 2019, according to data estimations previously released by Hamptons International. Of those 2.66 million or so landlords, roughly 45% are believed to hold just one property in their portfolio, as discovered in the latest English Private Landlord Survey conducted by the Ministry of Housing, Communities & Local Government just prior back in 2018.

Read More

Topics: Customer experience

Reapit: Is the buy-to-let outlook improving for landlords?

Posted by Tara Sparrow on 25 August 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

There are an estimated 2.7 million landlords in the Private Rented Sector providing rental accommodation to multiple generations of tenant, a highly vital role in the property market. However, recent years have arguably not been too kind on landlords with landlord confidence hitting record lows under the barrage of regulatory and tax adjustments, as well as the common sentiment that the government simply does not hold their interests at value compared to tenants.

Read More

Topics: Customer experience

See how you could slash your admin time with Goodlord

Create a tenancy agreement in 90 seconds
New call-to-action