Customer experience advice for letting agents

Improve the experience of your landlords and tenants with these ideas and insights.

25 August 2021

Reapit: Is the buy-to-let outlook improving for landlords?

Landlord confidence is on the rise and tenant demand is high. Does this mean a shift towards a more optimistic outlook in the buy-to-let market?

23 August 2021

Progress lets faster in four steps [+ download a free tenant moving guide]

Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are four areas you can advise them on plus a downloadable guide to moving home for your tenants, to help them speed through the rental process.

11 August 2021

The furlough scheme is nearly over and rent arrears are high - what now for your tenants?

The Coronavirus Job Retention Scheme has started to wind down - so what levels of arrears will this leave in the aftermath and what financial support is still available for your agency's and landlord's tenants in England, Scotland and Wales?

9 August 2021

How to show your landlords that buy-to-let is still a good investment

With stock levels low for many, it's vital you're able to advise your landlords on why the property market is still a good investment. Build a stronger talk track with these five things you need to know about buy-to-let trends, opportunities, and shifting priorities.

21 July 2021

Why your relationship with tenants could be the key to attracting more landlords

Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.

19 July 2021

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

The evolution of rent arrears, the impact of the eviction ban, and the outlook for buy to let are just some of the challenges and opportunities that your landlords are currently facing. Here's a breakdown of what the future may hold for your landlords and, therefore, your agency.

7 July 2021

Get to know your local job market to understand tenant and landlord trends, says this agency

Property consultancy Bidwells has been in the Cambridge rental market for over 100 years, and has a strong understanding of how the job market for their tenants affects lettings and property investment for their landlords in the area.

30 June 2021

How to match the right tenant with the right property - and save everyone's time

Buttercross Estates believes that advising applicants to keep an open mind while fully understanding their requirements is the best approach to help get the right candidates to the referencing stage more quickly, saving letting agents, landlords, and tenants time.

16 June 2021

How video creation can save time and add value in lettings

It's a busy time in sales and lettings - and Silwoods Estate and Letting Agents has decided to delve into the world of video marketing to help alleviate time pressures on its staff and ensure it can continue to bring the best value to its customers and landlords.

8 June 2021

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Letting agency Property Shop Yorkshire goes through an extensive pre-qualification process with its applicants, taking care to find tenants that are suitable for its landlords' properties well before referencing starts.

Reapit: Is the buy-to-let outlook improving for landlords?

Posted by Tara Sparrow on 25 August 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

There are an estimated 2.7 million landlords in the Private Rented Sector providing rental accommodation to multiple generations of tenant, a highly vital role in the property market. However, recent years have arguably not been too kind on landlords with landlord confidence hitting record lows under the barrage of regulatory and tax adjustments, as well as the common sentiment that the government simply does not hold their interests at value compared to tenants.

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Topics: Customer experience

Progress lets faster in four steps [+ download a free tenant moving guide]

Posted by Suzy Lycett on 23 August 2021

Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help - plus share with them a free downloadable guide to the whole process - they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

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Topics: Customer experience

The furlough scheme is nearly over and rent arrears are high - what now for your tenants?

Posted by Oli Sherlock on 11 August 2021

The wind down of the UK-wide Coronavirus Job Retention Scheme signals an end to one of the largest financial support schemes for employees, including tenants, set up during the pandemic in Great Britain - but now the lettings industry is asking what's next.

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Topics: Customer experience

How to show your landlords that buy-to-let is still a good investment

Posted by Suzy Lycett on 09 August 2021

Predictions on the future of buy-to-let vary greatly. Some say that the sector is thriving and will continue to grow and expand in line with increasing tenant demand. Others say that the weight of legislation and the associated costs are driving landlords out of the market. So what does this all mean for the future of the industry and how can you encourage your landlords to continue to invest?

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Topics: Customer experience

Why your relationship with tenants could be the key to attracting more landlords

Posted by Suzy Lycett on 21 July 2021

Property management is a relationship. When it’s done right, everyone benefits. The tenant has a good experience and so will want to stay in the property for longer; your landlords know that they’ll have less hassle and shorter void periods; and your agency can earn more and attract new landlords through that professional profile.

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Topics: Customer experience

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

Posted by Tara Sparrow on 19 July 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

The lettings industry was forced into significant turmoil at the outset of the Covid-19 pandemic in early 2020. With lockdown and the forced closure or restricted operations of business across the spectrum, many renters were faced with a reduction or even a complete loss of their income. The impact was twofold: firstly, many tenants struggled to pay their rent; and secondly, landlords subsequently faced substantial rent arrears of which many are struggling to recoup today - but there are some positive trends on the horizon.

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Topics: Customer experience

Get to know your local job market to understand tenant and landlord trends, says this agency

Posted by Suzy Lycett on 07 July 2021

"Our agency has been in Cambridge for over 100 years and so has a strong
understanding of the market - and how it's changed over the years," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's important that we know what's current and topical and plan ahead."

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Topics: Customer experience

How to match the right tenant with the right property - and save everyone's time

Posted by Suzy Lycett on 30 June 2021

"It's better to get a good tenant than any tenant," says Abi Friar, Portfolio Manager at the Nottinghamshire-based Buttercross Estates. "We ask everybody to apply with no obligation to pay a penny until the landlord actually says, yes, we would like to reference you."

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Topics: Customer experience

How video creation can save time and add value in lettings

Posted by Suzy Lycett on 16 June 2021

"What I'm learning through valuations and through general meetings with clients is that some of the basic principles are not understood," says Mahul Shah, Director at Silwoods Estate and Letting Agents. "Clients often ask 'what is the evaluation process? What is the process from taking on a client all the way through to the moving-in stage?' There's quite a bit involved in that entire process."

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Topics: Customer experience

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Posted by Suzy Lycett on 08 June 2021

"Our referencing model is a bit different to other agents. We spend a lot of time pre-vetting people," says Ryan Melles, Owner of The Property Shop Yorkshire, an agency focused solely on lettings and property management in Bridlington on the East coast of Yorkshire.

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Topics: Customer experience

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