28 September 2020

    Why it pays to show understanding and adaptability in lettings

    This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

    23 September 2020

    Meet the agent who says being a landlord gives him an edge

    What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.

    9 September 2020

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.

    19 August 2020

    How to make the most of the post-lockdown boom in pet ownership

    Now is the time for your landlords to consider allowing pets and benefit from how much more attractive this makes their property to rent.

    22 July 2020

    Four things to consider when choosing a Rent Protection Insurance policy for your landlords

    Rent guarantee cover has been under scrutiny for its performance during the pandemic. Agents offering this service to their landlords may risk losing the trust of their customers with the wrong policy, so here are four things to consider when making the choice.

    8 July 2020

    More tenants will choose build-to-rent as sector matures

    Build-to-rent is the sector is geared towards offering tenants a lifestyle, rather than just a home, according to a lettings manager who specialises in BTR properties for CBRE.

    22 June 2020

    Meet your landlords’ expectations by asking what they expect, says this agency

    The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

    17 June 2020

    Why agencies should rethink their service offering after the pandemic

    Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period. 

    8 June 2020

    Meet the agency doing crisis training to “be there for people, first and foremost”

    Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus. 

    2 June 2020

    Landlords' top concerns and how to address them during COVID-19

    Legislation and tax, property repairs and damage, and managing void periods are among the top concerns of landlords for the year ahead, in addition to the impact of the pandemic on rent payments.

    Why it pays to show understanding and adaptability in lettings

    Posted by Suzy Lycett on 28 September 2020

    E Property Agent has been actively listening to its tenants’ needs during the pandemic, to understand their situations and find the best solutions to suit all parties involved, which has helped them avoid tenant evictions in most cases.

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    Topics: Customer experience

    Meet the agent who says being a landlord gives him an edge

    Posted by Suzy Lycett on 23 September 2020

    “Being landlords ourselves gives us an edge over some other agents who don’t have experience with their own property stock,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We were landlords before we became letting agents. That helps us understand the service that landlords expect.”

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    Topics: Customer experience

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Posted by Suzy Lycett on 09 September 2020

    Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help, they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

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    Topics: Customer experience

    How to make the most of the post-lockdown boom in pet ownership

    Posted by Suzy Lycett on 19 August 2020

    At the start of 2020, the government announced plans to update model tenancy contracts, to remove restrictions on well-behaved pets. This was intended to make it easier for landlords and letting agents to offer tenants the chance to keep pets. Fast-forward to mid-2020 and we’re still in the middle of a pandemic. Lockdown meant that many people started working from home, with so many people taking the opportunity to get a new pet that the UK is now facing a puppy shortage. It's no wonder, then, that searches for homes allowing pets rose by 109% during lockdown.

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    Topics: Customer experience

    Four things to consider when choosing a Rent Protection Insurance policy for your landlords

    Posted by Oli Sherlock on 22 July 2020

    Rent protection insurance is designed to bring landlords and letting agents peace of mind, covering a loss of income if a tenant’s unable to pay rent. This peace of mind was shaken by the pandemic, and the government’s decision to temporarily pause eviction proceedings until the end of August.

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    Topics: Customer experience

    More tenants will choose build-to-rent as sector matures

    Posted by Andrea Warmington on 08 July 2020

    More people will choose to live in build-to-rent (BTR) developments as the sector matures and tenants become more familiar with what’s on offer, thinks Martin Tyson, a lettings manager who specialises in BTR properties for CBRE.

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    Topics: Customer experience

    Meet your landlords’ expectations by asking what they expect, says this agency

    Posted by Suzy Lycett on 22 June 2020

    “I believe that businesses that can adapt and provide a higher level of customer service will come out with this in a better place than when we went into it,” says Richard Poole, Partner at Michael Poole Estate Agents, on the topic of the pandemic.

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    Topics: Customer experience

    Why agencies should rethink their service offering after the pandemic

    Posted by The Goodlord team on 17 June 2020

    Agencies that succeed in the post-lockdown world will need to adapt their service offering to meet a completely different set of needs and expectations. “Consumer research by Nielsen asserts that, after the crisis, people’s daily routines will be altered by a new cautiousness about health, suggesting that some shifts in behaviour could be long-term,” notes Deloitte.

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    Topics: Customer experience

    Meet the agency doing crisis training to “be there for people, first and foremost”

    Posted by Suzy Lycett on 08 June 2020

    This article was originally published on 8 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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    Topics: Customer experience

    Landlords' top concerns and how to address them during COVID-19

    Posted by Portico on 02 June 2020

    What are landlords' top concerns in the coming year? Managing missed rent payments will now, unquestionably, be first and foremost on landlords’ minds. But, with the Government introducing measures to help those who are struggling financially, letting agents can still focus on helping landlords manage their other key concerns and challenges for the year ahead. Legislation and tax challenges topped these concerns, found the Landlord Maintenance Survey London estate agents Portico, along with property repairs and damage, and managing void periods. Now that lettings activity has resumed, it’s time to leverage these findings to your advantage.

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    Topics: Customer experience

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