29 January 2020

Win new landlords by providing your tenants with a 24/7 service

A Manchester agency is providing its tenants with round-the-clock service and winning new landlords because of it.

27 January 2020

Build-to-rent is setting the pace in tenant services

Letting agents and landlords will need to keep up with the lifestyle being offered to tenants by new build-to-rent developments in order to stay competitive in the coming decade.

21 January 2020

Meet the agency that's transformed its relationship with its tenants

Homes Partnership is building long-term relationships with its tenants.

13 January 2020

4 ways agencies can improve their property management processes

The Director of Lettings and Sales at one of London's oldest agencies shares why property management has been one of its keys to success and four ways to improve your processes when it comes to looking after your clients' biggest assets.

9 December 2019

Why good reviews are essential for agencies who want to win new landlords

Reviews are vital to gaining the trust of new landlords, says the co-founder of a multi-award-winning lettings and property management company in Vauxhall, South London.

18 November 2019

It’s a “false economy” to achieve maximum rent at the expense of great tenants

“If you get the tenant right, everything else is much easier,” says the Lettings Director of a leading specialist lettings agency.

11 November 2019

Why taking a team-based approach to clients is this agency's key to success

Traditional estate agents weren't client-focused and were riddled with inefficiencies, says the founder of London's Madley Property, so he decided to start one of his own and try a different way of doing things.

1 November 2019

Meet the agency whose mission is to make lettings a “delight”

Tenants keep going back to a premium agency in Birmingham that's dedicated to providing a standout service.

29 October 2019

Quality property management is about “doing the right thing” says this student agency

A not-for-profit student agency is leading the way on service levels for both landlords and tenants in Newcastle.

23 October 2019

Win more landlords by showing you can find and retain the best tenants

Minimising voidage periods is only one part of the equation. Agencies need to be able to demonstrate to potential landlords their tenants will not only pay their rent on time, but also take care of the landlord's home like their own.

Win new landlords by providing your tenants with a 24/7 service

Posted by Andrea Warmington on 29 January 2020

How does your business handle out-of-hours enquiries and issues? A Manchester sales and lettings agency has invested in self-serve technologies that provide their tenants with round-the-clock service, even facilitating callouts for repairs. Better yet, they’ve won new landlords because of their investment.

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Topics: Customer experience

Build-to-rent is setting the pace in tenant services

Posted by The Goodlord team on 27 January 2020

Build-to-rent looks set to dominate the private rented sector in the coming years. There’s no question that it’s become more difficult to be a private landlord in the past decade. Like letting agents, landlords have had to contend with more regulation, while also being hit by increased stamp duty and the abolition of mortgage-interest tax relief, making the private rented sector a less attractive investment option for private landlords.

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Topics: Customer experience

Meet the agency that's transformed its relationship with its tenants

Posted by Andrea Warmington on 21 January 2020

The Tenant Fees Act was the catalyst for a radical transformation in the way one agency approaches its relationship with tenants. “We realised that the government was making changes for a reason, because they felt that this particular group of customers wasn’t having the experience that they should have been having,” says Adam Charlton of Homes Partnership in Crawley. 

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Topics: Customer experience

4 ways agencies can improve their property management processes

Posted by Andrea Warmington on 13 January 2020

“We’re an asset management business primarily,” says William Taper of ​Willmotts​ in West London. “Yes, property management is a people business, but you also need to make sure that you're looking after the clients' main asset. If the asset is well looked after and well-maintained, ultimately the tenant and client will be happy, it’s a win-win.”

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Topics: Customer experience

Why good reviews are essential for agencies who want to win new landlords

Posted by Andrea Warmington on 09 December 2019

Reviews are vital to gaining the trust of new landlords, says the co-founder of a multi-award-winning lettings and property management company in Vauxhall, South London. “Reviews help new landlords to gain insight into the business and how we operate and put their mind at ease,” says Bradley Davis of Homewood Homes, which has won allAgents Best Letting Agent in SE11 for the past two years running, based on its reviews.  “We’re not into doing a hard sell -  we just try to put our new landlords' minds at ease and show them that other people who've used us are happy with our service. Reviews help to back that up.” 

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Topics: Customer experience

It’s a “false economy” to achieve maximum rent at the expense of great tenants

Posted by Andrea Warmington on 18 November 2019

“Right from the start, our focus is on making sure we get the best possible tenants and then  we match the best possible tenants with the right house,” says the Lettings Director of the leading specialist lettings agency in Oxford. “If you get the tenant right, everything else is much easier - we have longer term lets, we have straightforward, easy rent collection, and we have properties that are looked after well, without dilapidation.”

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Topics: Customer experience

Why taking a team-based approach to clients is this agency's key to success

Posted by Andrea Warmington on 11 November 2019

Madley Property does things a little differently, according to the estate and lettings agency’s founder and Managing Director. Jaimie Beers had already been working in the industry for five years when he founded Madley just over a decade ago. “I felt that there was a better way to do things,” he says. “It wasn’t very client-focused and there were a lot of inefficiencies in the way traditional estate agencies were run, simply because it had always been done that way.”

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Topics: Customer experience

Meet the agency whose mission is to make lettings a “delight”

Posted by Andrea Warmington on 01 November 2019

Do tenants choose the property or the agent? Traditionally, it’s been the former, but as the number of build-to-rent (BTR) developments increase, that could be set to change. Experience is what will set the best agents apart, says the owner of a premium agency that specialises in city apartments in Birmingham. 

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Topics: Customer experience

Quality property management is about “doing the right thing” says this student agency

Posted by Andrea Warmington on 29 October 2019

A not-for-profit student agency in Newcastle was set up to “reset the balance between landlords and tenants”, after years of substandard service in the city. 

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Topics: Customer experience

Win more landlords by showing you can find and retain the best tenants

Posted by Andrea Warmington on 23 October 2019

“How fast can you let my property?” will be one of the first questions any landlord will ask a prospective agency. One of the key reasons landlords turn to agencies is to minimise the amount of time their property is empty but also attracting and retaining great tenants who will not only pay their rent on time, but also take care of their home as if it was their own. 

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Topics: Customer experience

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