The Agent Blog - Goodlord | Customer experience (5)

Days

Hours

Minutes

Seconds

May 1 2026 - Renters' Right Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Act now!

London homes in spring by Arianna Soldano

Apr 20, 2020

Customer experience

Marketing

Covid-19

Letting agents

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

Apr 1, 2020

Customer experience

Tenants

Students

Meet the agency that's challenging the perception of student tenants

Raffaele Russo, the director of loc8me, which specialises in student accommodation, thinks the idea that students don't care about where they live is outdated - in fact, their expectations are higher than ever.

Feb 26, 2020

Customer experience

Landlords

Management fees

How your agency could benefit by offering landlords fully customisable packages

“We can be as flexible as the landlord wants us to be,” says the founder of a Northern lettings agency, where every single management package is fully customisable.

Feb 19, 2020

Customer experience

Landlords

Revenue

Property management

Meet the agency offering renovations alongside property management

Diversifying their service offering has allowed a Shrewsbury-based agency to provide their landlords with more value, while improving its bottom line.

Jan 29, 2020

Customer experience

Landlords

Tenants

Technology

Letting agents

Win new landlords by providing your tenants with a 24/7 service

A Manchester agency is providing its tenants with round-the-clock service and winning new landlords because of it.

Jan 27, 2020

Customer experience

Tenants

Build-to-rent

Build-to-rent is setting the pace in tenant services

Letting agents and landlords will need to keep up with the lifestyle being offered to tenants by new build-to-rent developments in order to stay competitive in the coming decade.

Jan 21, 2020

Customer experience

Tenants

Meet the agency that's transformed its relationship with its tenants

Homes Partnership is building long-term relationships with its tenants.

Jan 13, 2020

Customer experience

Technology

Property management

4 ways agencies can improve their property management processes

The Director of Lettings and Sales at one of London's oldest agencies shares why property management has been one of its keys to success and four ways to improve your processes when it comes to looking after your clients' biggest assets.

Dec 9, 2019

Customer experience

Landlords

Referrals

Growth

Why good reviews are essential for agencies who want to win new landlords

Reviews are vital to gaining the trust of new landlords, says the co-founder of a multi-award-winning lettings and property management company in Vauxhall, South London.

3 4 5 6 7