The Agent Blog - Goodlord | Customer experience (7)

Jun 24, 2019

Customer experience

Tenants

Revenue

Why tenants can still be valuable customers - even since the Tenant Fee Ban

You can still charge tenants for additional services, as long as the decision to take up these services is optional, and tenants will pay for services that will make their lives easier.

Jun 18, 2019

Customer experience

Landlords

Short-term lets

Letting agents

Have you considered offering short-lets at your agency? Here's why you should

Offering both long and short-term lets has significantly enhanced a York agency’s proposition to landlords.

Jun 11, 2019

Customer experience

Business

Referrals

3 ways your agency could get more referrals from your landlords and tenants

People trust recommendations from friends and family more than any other source, so here's three ways you can get more referrals from your landlords and your tenants.

Jun 1, 2019

Customer experience

Landlords

Growth

Why new legislation has helped this agency win new landlords

Landlords should be reviewing the services offered by their current agents in light of the changing legislation, says the director of a specialist letting agency, who has seen legislation drive an increase in landlords.

May 20, 2019

Customer experience

Business

Technology

Growth

Revenue

Data is key for agencies that want to maximise their returns

Gathering insights in order to provide an integrated customer journey is something every business should start thinking about - no matter what industry they're operating in.

Apr 15, 2019

Customer experience

Suppliers

Tenants

Technology

An AI-powered virtual assistant could help agencies qualify potential tenants faster

Tenants are making more enquiries online, outside of standard office hours, and agencies need to be able to respond and qualify them faster, says the founder of a virtual assistant for agents.

Apr 11, 2019

Customer experience

Tenants

Build-to-rent

Long-term leases only the residents can break "a step forward" for renters

“We will never break the contract - we’ll let them stay as long as they want,” says the founder and managing director of a residential property management company.

Feb 20, 2019

Customer experience

Technology

Want to reduce your admin time? make it easier for your tenants to self-serve

"It’s very much an ‘I want it now’ environment and agents have to keep up with that," says the director of a housing association in London that's implementing self-serve services for its tenants.

Feb 13, 2019

Customer experience

Technology

Growth

Revenue

Why a digital-first experience could be the key for agents looking to create new revenue streams

Letting agents will need to ensure the purchasing process as simple and convenient as possible when selling optional products and services to tenants.