The Agent Blog - Goodlord | Customer experience (6)

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May 1 2026 - Renters' Right Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Act now!

Nov 18, 2019

Customer experience

Business

Rents

Tenants

It’s a “false economy” to achieve maximum rent at the expense of great tenants

“If you get the tenant right, everything else is much easier,” says the Lettings Director of a leading specialist lettings agency.

Nov 11, 2019

Customer experience

Business

Technology

Recruitment & retention

Management fees

Why taking a team-based approach to clients is this agency's key to success

Traditional estate agents weren't client-focused and were riddled with inefficiencies, says the founder of London's Madley Property, so he decided to start one of his own and try a different way of doing things.

Nov 1, 2019

Customer experience

Tenants

Build-to-rent

Meet the agency whose mission is to make lettings a “delight”

Tenants keep going back to a premium agency in Birmingham that's dedicated to providing a standout service.

Oct 29, 2019

Customer experience

Students

Property management

Quality property management is about “doing the right thing” says this student agency

A not-for-profit student agency is leading the way on service levels for both landlords and tenants in Newcastle.

Oct 23, 2019

Customer experience

Landlords

Tenants

Growth

Win more landlords by showing you can find and retain the best tenants

Minimising voidage periods is only one part of the equation. Agencies need to be able to demonstrate to potential landlords their tenants will not only pay their rent on time, but also take care of the landlord's home like their own.

Oct 15, 2019

Customer experience

Business

Referrals

Growth

Starting an agency

How to start a lettings agency: Advice from an agent who set out on his own

"Be prepared to work hard," says the founder of a thriving agency in Bristol, who has proven it's possible to set up a successful lettings agency even in a challenging lettings market.

Sep 24, 2019

Customer experience

Landlords

Referrals

Letting agents

Why “aspirational landlords” are looking for more value from letting agents

People still want to be landlords, says the director of an Essex lettings agency, and he thinks they will be looking for more value from their managing agents.