The Agent Blog - Goodlord | Customer experience (8)

Jan 21, 2019

Customer experience

Business

Tenants

Revenue

70% of tenants would pay more for access to extra services

The number of tenants is growing, representing an opportunity for letting agents to overcome current market challenges by offering revenue-generating products and services to their tenants.

Jan 8, 2019

Customer experience

Landlords

Tenants

Property management

Why long-term tenants are better for landlords - and their property managers

Long term tenants tend to treat properties better, which helps to protect landlords' investments, says the director of a UK-wide property management company.

Oct 30, 2018

Customer experience

Tenants

Technology

Tenants from Generation Rent have different expectations for renting

A new generation of digital natives are set to have increasing influence over the lettings landscape - and they will have vastly different expectations of agencies than previous generations.

Oct 18, 2018

Customer experience

Business

Landlords

Referrals

Tenants

Why your agency should invest in customer service

Every interaction your agency has with a landlord or tenant could be an opportunity to acquire new business, retain an existing client or up-sell additional products and services.