Customer experience advice for letting agents

Improve the experience of your landlords and tenants with these ideas and insights.

22.06.2020
Customer experience / Landlords / Letting agents

Meet your landlords’ expectations by asking what they expect, says this agency

Suzy Lycett

Suzy Lycett

17.06.2020
Customer experience / Covid-19 / Business

Why agencies should rethink their service offering after the pandemic

The Goodlord team

The Goodlord team

08.06.2020
Customer experience / Covid-19 / Training

Meet the agency doing crisis training to “be there for people, first and foremost”

Suzy Lycett

Suzy Lycett

04.06.2020
Customer experience / Marketing / Business

How to get to know your customer better and boost your agency's marketing success

Christa Bicego

Christa Bicego

03.05.2020
Customer experience / Landlords / Tenants / Letting agents

Understanding and flexibility are key to navigating a crisis for this agency

Suzy Lycett

Suzy Lycett

24.04.2020
Customer experience / Covid-19 / Possessions / Paul Shamplina

Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

The Goodlord team

The Goodlord team

20.04.2020
Customer experience / Marketing / Covid-19 / Letting agents

“People will remember the way you made them feel,” thinks Christopher Watkin

Andrea Warmington

Andrea Warmington

01.04.2020
Customer experience / Tenants / Students

Meet the agency that's challenging the perception of student tenants

Andrea Warmington

Andrea Warmington

26.02.2020
Customer experience / Landlords / Management fees

How your agency could benefit by offering landlords fully customisable packages

Andrea Warmington

Andrea Warmington

19.02.2020
Customer experience / Landlords / Revenue / Property management

Meet the agency offering renovations alongside property management

Andrea Warmington

Andrea Warmington

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