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Jul 21, 2021
Customer experience
Tenants
Open banking
Property management
Why your relationship with tenants could be the key to attracting more landlords

Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.

Jun 23, 2021
Customer experience
Business
Suppliers
Letting agents
How to streamline your processes and equip your team for success with the right suppliers

The estate and letting agencies that carefully select the right technology suppliers for their business can help their staff reach their full potential, with streamlined processes, cost savings - and a better customer experience, as this extract from our e-book, How to maximise your agency's potential, demonstrates.

Jun 1, 2021
Customer experience
Business
Students
How three agencies have adapted to trends in student lettings

Student lettings follow a different path to traditional lettings in the private rental sector, with a - normally predictable - seasonal ebb and flow in demand. Dafydd Hardy, Zest Sales & Lettings, and College & County share three ways that they've adapted their agencies' approaches to the student market.

May 25, 2021
Customer experience
Business
Technology
Viewings
RentTech
Technology in lettings is the only way to go, says this agency

Technology in lettings is becoming more of a necessity, but how can you pinpoint where to focus your efforts so you can offer your landlords and tenants a personalised customer service? Estate and letting agency Bonners & Babingtons has some tips.

May 11, 2021
Customer experience
Marketing
Business
Recruitment & retention
How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

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