8 July 2020

More tenants will choose build-to-rent as sector matures

Build-to-rent is the sector is geared towards offering tenants a lifestyle, rather than just a home, according to a lettings manager who specialises in BTR properties for CBRE.

22 June 2020

Meet your landlords’ expectations by asking what they expect, says this agency

The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

17 June 2020

Why agencies should rethink their service offering after the pandemic

Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period. 

8 June 2020

Meet the agency doing crisis training to “be there for people, first and foremost”

Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus. 

2 June 2020

Landlords' top concerns and how to address them during COVID-19

Legislation and tax, property repairs and damage, and managing void periods are among the top concerns of landlords for the year ahead, in addition to the impact of the pandemic on rent payments.

3 May 2020

Understanding and flexibility are key to navigating a crisis for this agency

Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.

20 April 2020

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

1 April 2020

Meet the agency that's challenging the perception of student tenants

Raffaele Russo, the director of loc8me, which specialises in student accommodation, thinks the idea that students don't care about where they live is outdated - in fact, their expectations are higher than ever.

26 February 2020

How your agency could benefit by offering landlords fully customisable packages

 “We can be as flexible as the landlord wants us to be,” says the founder of a Northern lettings agency, where every single management package is fully customisable. 

19 February 2020

Meet the agency offering renovations alongside property management

Diversifying their service offering has allowed a Shrewsbury-based agency to provide their landlords with more value, while improving its bottom line.

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More tenants will choose build-to-rent as sector matures

Posted by Andrea Warmington on 08 July 2020

More people will choose to live in build-to-rent (BTR) developments as the sector matures and tenants become more familiar with what’s on offer, thinks Martin Tyson, a lettings manager who specialises in BTR properties for CBRE.

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Topics: Customer experience

Meet your landlords’ expectations by asking what they expect, says this agency

Posted by Suzy Lycett on 22 June 2020

“I believe that businesses that can adapt and provide a higher level of customer service will come out with this in a better place than when we went into it,” says Richard Poole, Partner at Michael Poole Estate Agents, on the topic of the pandemic.

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Topics: Customer experience

Why agencies should rethink their service offering after the pandemic

Posted by The Goodlord team on 17 June 2020

Agencies that succeed in the post-lockdown world will need to adapt their service offering to meet a completely different set of needs and expectations. “Consumer research by Nielsen asserts that, after the crisis, people’s daily routines will be altered by a new cautiousness about health, suggesting that some shifts in behaviour could be long-term,” notes Deloitte.

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Topics: Customer experience

Meet the agency doing crisis training to “be there for people, first and foremost”

Posted by Suzy Lycett on 08 June 2020

This article was originally published on 8 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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Topics: Customer experience

Landlords' top concerns and how to address them during COVID-19

Posted by Portico on 02 June 2020

What are landlords' top concerns in the coming year? Managing missed rent payments will now, unquestionably, be first and foremost on landlords’ minds. But, with the Government introducing measures to help those who are struggling financially, letting agents can still focus on helping landlords manage their other key concerns and challenges for the year ahead. Legislation and tax challenges topped these concerns, found the Landlord Maintenance Survey London estate agents Portico, along with property repairs and damage, and managing void periods. Now that lettings activity has resumed, it’s time to leverage these findings to your advantage.

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Topics: Customer experience

Understanding and flexibility are key to navigating a crisis for this agency

Posted by Suzy Lycett on 03 May 2020

This article was originally published on 4 May 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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Topics: Customer experience

“People will remember the way you made them feel,” thinks Christopher Watkin

Posted by Andrea Warmington on 20 April 2020
London homes in spring by Arianna Soldano

“People will remember the way you made them feel,” says Christopher Watkin, who thinks the coronavirus pandemic is an opportunity for letting agents to build strong relationships in their local communities that will put them in a better position when business returns to normal. “We need to be caring and compassionate and go out there and give great advice that’s educational and interesting, which people will remember. They'll start to trust you, and people do business with people they trust."

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Topics: Customer experience

Meet the agency that's challenging the perception of student tenants

Posted by Andrea Warmington on 01 April 2020

Raffaele Russo listed his first property from the front room of his student flat in Loughborough a decade ago. The director of loc8me, which specialises in student accommodation and now manages 1600 properties in Loughborough, Lincoln, Hull and Bournemouth, had been working as a nightclub promoter when he decided to change tack.

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Topics: Customer experience

How your agency could benefit by offering landlords fully customisable packages

Posted by Andrea Warmington on 26 February 2020

A bespoke approach to its packages for landlords has been one of the keys to success for a growing agency in The North, says its founder. When Charlotte Dodsworth founded Harvey & Ryall in Huddersfield three years ago, she knew that she wanted to offer her landlords something different. “There was a niche in the market for an agency that offered a more personalised, one-to-one service,” she says. “But every landlord is different and they often want different things."

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Topics: Customer experience

Meet the agency offering renovations alongside property management

Posted by Andrea Warmington on 19 February 2020

A Shrewsbury-based agency is offering its landlords a renovation service and 100% of landlords who’ve been offered the service have said yes. Cooper Green Pooks, an award-winning sales and lettings agency and Goodlord customer, added the renovation arm to its business almost a decade ago so it could increase revenues without the pressure to keep growing its managed portfolio in a competitive market, where it already dominates market share.

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Topics: Customer experience

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