Customer experience advice for letting agents

Improve the experience of your landlords and tenants with these ideas and insights.

13 October 2021

Why charging landlords an all-inclusive fee means your agency will have to up its game

Settio Property Experience sets itself apart from the competition by charging its landlords an all-inclusive fee, writes co-founder Samuel Fitz-Hugh. He thinks more agencies are set to follow this approach, but warns it will be hard work.

6 October 2021

5 ways to get your tenants to pay their rent on time

Whether or not your tenants pay their rent on time can affect the customer service you provide your landlords who expect prompt, regular payments. Here are five ways you can help your tenants make timely payments, every time.

5 October 2021

How a high EPC rating and rising energy prices could make your landlord's property more attractive

With energy prices rising and a proposed increase to the Minimum Energy Efficiency Standards on the horizon, now could be the time for your agency's landlords to meet their tenants' demand for an energy efficient home - and their future compliance obligations.

29 September 2021

Reapit: Why it pays for landlords to have a property manager

Despite Covid-19, research shows that many landlords plan to stay in the buy-to-let sector and letting and estate agents need to understand the challenges that these landlords are facing to demonstrate just how valuable property management can be.

25 August 2021

Reapit: Is the buy-to-let outlook improving for landlords?

Landlord confidence is on the rise and tenant demand is high. Does this mean a shift towards a more optimistic outlook in the buy-to-let market?

23 August 2021

Progress lets faster in four steps [+ download a free tenant moving guide]

Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are four areas you can advise them on plus a downloadable guide to moving home for your tenants, to help them speed through the rental process.

11 August 2021

The furlough scheme is nearly over and rent arrears are high - what now for your tenants?

The Coronavirus Job Retention Scheme has started to wind down - so what levels of arrears will this leave in the aftermath and what financial support is still available for your agency's and landlord's tenants in England, Scotland and Wales?

9 August 2021

How to show your landlords that buy-to-let is still a good investment

With stock levels low for many, it's vital you're able to advise your landlords on why the property market is still a good investment. Build a stronger talk track with these five things you need to know about buy-to-let trends, opportunities, and shifting priorities.

21 July 2021

Why your relationship with tenants could be the key to attracting more landlords

Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.

19 July 2021

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

The evolution of rent arrears, the impact of the eviction ban, and the outlook for buy to let are just some of the challenges and opportunities that your landlords are currently facing. Here's a breakdown of what the future may hold for your landlords and, therefore, your agency.

Why charging landlords an all-inclusive fee means your agency will have to up its game

Posted by Samuel Fitz-Hugh on 13 October 2021

We don't charge our landlords a letting fee. Or an inventory fee. Or a referencing fee. Or any extra fees at all. That's because we've chosen to set Settio Property Experience apart by offering our landlords an all-inclusive management fee instead, simplifying the landlord experience. It doesn't matter if the client requests an extra inspection or anything else - absolutely everything is covered by their managed fees.

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Topics: Customer experience

5 ways to get your tenants to pay their rent on time

Posted by Ali Venerandi on 06 October 2021

In recent research asking landlords to choose the letting agent services that they find most valuable, the top result was rent collection, at 68.12%. Why? Because chasing rent payments can be time consuming. For agents who shoulder the responsibility of collecting rent for their landlords, late payments from their tenants can delay payments to landlords - and delay your agent fees too.

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Topics: Customer experience

How a high EPC rating and rising energy prices could make your landlord's property more attractive

Posted by Suzy Lycett on 05 October 2021

The pandemic has shown that in the midst of a crisis, there are opportunities out there for businesses flexible and agile enough to spot them and act quickly. The energy crisis is no different. Estate and letting agents can help support their tenants and landlords and ensure that properties stand out by leaning on the growing necessity to offer a green and energy efficient home - and by sharing the resources available in our energy crisis hub.

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Topics: Customer experience

Reapit: Why it pays for landlords to have a property manager

Posted by Tara Sparrow on 29 September 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

Around 2.66 million landlords were operational in Great Britain in 2019, according to data estimations previously released by Hamptons International. Of those 2.66 million or so landlords, roughly 45% are believed to hold just one property in their portfolio, as discovered in the latest English Private Landlord Survey conducted by the Ministry of Housing, Communities & Local Government just prior back in 2018.

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Topics: Customer experience

Reapit: Is the buy-to-let outlook improving for landlords?

Posted by Tara Sparrow on 25 August 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

There are an estimated 2.7 million landlords in the Private Rented Sector providing rental accommodation to multiple generations of tenant, a highly vital role in the property market. However, recent years have arguably not been too kind on landlords with landlord confidence hitting record lows under the barrage of regulatory and tax adjustments, as well as the common sentiment that the government simply does not hold their interests at value compared to tenants.

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Topics: Customer experience

Progress lets faster in four steps [+ download a free tenant moving guide]

Posted by Suzy Lycett on 23 August 2021

Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help - plus share with them a free downloadable guide to the whole process - they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

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Topics: Customer experience

The furlough scheme is nearly over and rent arrears are high - what now for your tenants?

Posted by Oli Sherlock on 11 August 2021

The wind down of the UK-wide Coronavirus Job Retention Scheme signals an end to one of the largest financial support schemes for employees, including tenants, set up during the pandemic in Great Britain - but now the lettings industry is asking what's next.

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Topics: Customer experience

How to show your landlords that buy-to-let is still a good investment

Posted by Suzy Lycett on 09 August 2021

Predictions on the future of buy-to-let vary greatly. Some say that the sector is thriving and will continue to grow and expand in line with increasing tenant demand. Others say that the weight of legislation and the associated costs are driving landlords out of the market. So what does this all mean for the future of the industry and how can you encourage your landlords to continue to invest?

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Topics: Customer experience

Why your relationship with tenants could be the key to attracting more landlords

Posted by Suzy Lycett on 21 July 2021

Property management is a relationship. When it’s done right, everyone benefits. The tenant has a good experience and so will want to stay in the property for longer; your landlords know that they’ll have less hassle and shorter void periods; and your agency can earn more and attract new landlords through that professional profile.

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Topics: Customer experience

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

Posted by Tara Sparrow on 19 July 2021

A guest blog by Tara Sparrow, Sales Director of Reapit.

The lettings industry was forced into significant turmoil at the outset of the Covid-19 pandemic in early 2020. With lockdown and the forced closure or restricted operations of business across the spectrum, many renters were faced with a reduction or even a complete loss of their income. The impact was twofold: firstly, many tenants struggled to pay their rent; and secondly, landlords subsequently faced substantial rent arrears of which many are struggling to recoup today - but there are some positive trends on the horizon.

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Topics: Customer experience

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