26 August 2020

Agents on the impact of the pandemic on the student lettings market

The pandemic has wreaked havoc on the student lettings market, disrupting its usually reliable seasonal peaks and troughs for agents throughout the country.

19 August 2020

How to make the most of the post-lockdown boom in pet ownership

With the growth in pet ownership since the start of the pandemic, and the revised Model Tenancy Agreement making it easier for tenants to rent with pets, now is the time for your landlords to examine the benefits of allowing pets in their property, to appeal to this growing tenant base.

12 August 2020

Local lockdowns: Insights from agents on the ground

Local lockdowns are the government’s preferred alternative to another nationwide lockdown, but what does this mean for estate and letting agencies? Here’s advice from agents on the ground on how to prepare for a local lockdown.

15 July 2020

Why it's important that your agency has a robust referencing process in place

Tenant referencing can impact whether or not you can retain a tenancy deposit if a tenancy application falls through and could even affect your eligibility for insurance, so it's crucial that you have a robust process in place. 

9 July 2020

3 takeaways for letting agents from the Chancellor’s summer statement 2020

The Chancellor's summer statement sets out a plan to boost jobs in the UK economy post-pandemic - and here are three key takeaways for estate and letting agents to consider.

29 June 2020

How letting agents can collaborate to "grow and grow together"

Chelmsford-based estate agency Charles David Casson plans to establish an agency network to share resources and expertise, and encourage collaboration in lettings  - so the industry can survive and grow.

22 June 2020

Meet your landlords’ expectations by asking what they expect, says this agency

The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

8 June 2020

Meet the agency doing crisis training to “be there for people, first and foremost”

Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus. 

1 June 2020

Contingency planning and “steep learning curves” part of this agency’s pandemic response

Contingency planning has meant a smooth transition to home work for this agency - and a culture of training has helped it adapt to respond to the needs of its tenants and landlords.

27 May 2020

“The lettings market hasn’t gone away,” says this agency

This Teesside-based agency has a positive outlook on the future of the lettings industry - and how it will emerge in a good position on the other side of the pandemic. 

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Suzy Lycett

Suzy Lycett
Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
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Recent Posts

Agents on the impact of the pandemic on the student lettings market

Posted by Suzy Lycett on 26 August 2020

Demand in the student lettings market reflects the ebb and flow of university semesters but is historically strong, and tends to encourage longer 12-month lets. The pandemic and the subsequent closure of universities disrupted this traditional sequence of events, and continues to cause uncertainty as the new term approaches. “Universities are still being very vague,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We get the impression that they’re also sceptical about filling course spaces - potentially they may find not enough students to carry out a course for the entire year.”

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Topics: Covid-19

How to make the most of the post-lockdown boom in pet ownership

Posted by Suzy Lycett on 19 August 2020

On 28 January 2021, the government updated the Model Tenancy Agreement, to help tenants with "well-behaved pets" to be able to rent a property more easily. The new contracts will allow pets as standard, and landlords will have to object in writing to pet requests from tenants, within 28 days, giving "good reason" for the objection. With the boom in pets during the pandemic, due to people working from home - leading to a puppy shortage and searches for homes allowing pets rising by 109% during lockdown - this opens doors for your landlords to appeal to a new profile of tenant.

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Topics: Customer experience

Local lockdowns: Insights from agents on the ground

Posted by Suzy Lycett on 12 August 2020

The national lockdown, triggered by Boris Johnson’s announcement on 23 March, was a disruption of varying degrees to businesses up and down the country. Some were more prepared than others in the build-up but, regardless of preparedness, many had to completely change their day-to-day, with a remote-first approach becoming the norm. So what can you expect from a localised lockdown?

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Topics: Covid-19

Why it's important that your agency has a robust referencing process in place

Posted by Suzy Lycett on 15 July 2020

When taking on a new tenant, your landlord wants to know that their property will be well looked after, and that they’ll receive payments on time and in full - especially when letting to new tenants while the pandemic is still ongoing and causing uncertainty. Referencing checks that your landlord’s tenant will meet these criteria and that they’ll be a suitable fit. A robust referencing process goes even further than this and directly impacts your revenue - making the value of referencing even more pronounced. 

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Topics: Compliance

3 takeaways for letting agents from the Chancellor’s summer statement 2020

Posted by Suzy Lycett on 09 July 2020

The Chancellor’s summer statement, ‘A Plan for Jobs 2020', comes as nearly all restrictions from the lockdown have been lifted, and moves us into the “second phase of our economic response” to the pandemic.

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Topics: Business

How letting agents can collaborate to "grow and grow together"

Posted by Suzy Lycett on 29 June 2020

“I think the current situation proves that lettings is the most valuable part of an agency business,” says Neil Baldock, Director at the Chelmsford-based estate agency, Charles David Casson. “One: because it’s what gives you a valuable asset that you can sell. And two: because the cash flow from it will keep us going through these times.”

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Topics: Business

Meet your landlords’ expectations by asking what they expect, says this agency

Posted by Suzy Lycett on 22 June 2020

“I believe that businesses that can adapt and provide a higher level of customer service will come out with this in a better place than when we went into it,” says Richard Poole, Partner at Michael Poole Estate Agents, on the topic of the pandemic.

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Topics: Customer experience

Meet the agency doing crisis training to “be there for people, first and foremost”

Posted by Suzy Lycett on 08 June 2020

This article was originally published on 8 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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Topics: Customer experience

Contingency planning and “steep learning curves” part of this agency’s pandemic response

Posted by Suzy Lycett on 01 June 2020

This article was originally published on 1 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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0 Comments Click here to read/write comments

Topics: Business

“The lettings market hasn’t gone away,” says this agency

Posted by Suzy Lycett on 27 May 2020

This article was originally published on 27 May 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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0 Comments Click here to read/write comments

Topics: Business

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