The growth in open banking opportunities comes at the right time for letting agents. Landlord costs are rising, with increasing legislation to comply with, changing customer expectations and the impact of the pandemic. Small improvements to the lettings process can go a long way and open banking can offer a more seamless and fast service, to help keep landlords and tenants happy.
What is open banking?
Open banking securely opened up banking data (such as transactions, credit cards, loans, etc.) to authorised third parties. These third parties have to go through a detailed due diligence process to get regulatory permission from the Financial Conduct Authority (or European equivalent).
With the permission of the bank account holder, these third parties can help consumers to make better decisions around their finances and to manage their money more easily. Account holders have to opt in to the scheme and only relevant data is securely shared.
How can open banking help agents?
Open banking can simplify the financial checks involved in tenant referencing.
The traditional process is time consuming for tenants, costly for landlords, and all of the above for the letting agents who manage the process. Conventional financial checks juggle lots of documents, from tenant’s payslips and bank statements to letters to prove employment.
With open banking, letting agents can get a snapshot of their tenant’s financial behaviour based on their income and rental payment history directly from their bank, with the tenant’s permission - accurately and securely. The tenant can skip the faff of collecting all the documents themselves - and letting agents can cut down the amount of paperwork that they have to keep track of.
This digitisation of the process has the added bonus of helping letting agents stay compliant under General Data Protection Regulation (GDPR). The automated experience will limit any human errors, so agents know that they have accurate information, and they can reduce the back office costs normally associated with the traditional, lengthy referencing process.
The well-rounded tenant profile provided in this transparent sharing of data is also better for letting agents and their landlords. The risk of rent arrears is reduced and the tenant can sign the contract and send payment much faster, reducing void periods - and keeping the landlord happy.
This is only the start of the open banking era. Some providers are starting to offer tenant passports, to hold all this information under one umbrella and easily pass it between tenancies. Open banking could even make rent payments easier in the future.
Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.