The Agent Blog - Goodlord

Jul 1, 2019

Customer experience

Tenants

Build-to-rent

"You have to think of today's tenants as tomorrow's landlords": the importance of tenant experience

Providing your tenants with a good experience could be crucial to your business in the future, says Nicholas Edwards of Gibbs Gillespie.

Jun 24, 2019

Customer experience

Tenants

Revenue

Why tenants can still be valuable customers - even since the Tenant Fee Ban

You can still charge tenants for additional services, as long as the decision to take up these services is optional, and tenants will pay for services that will make their lives easier.

May 31, 2019

Data

Rents

Affordability

Tenants

Living alone costs Brits over a third of their salaries

Renters living alone in the UK spend 36% of their income on rent, found research by Goodlord.

May 15, 2019

Data

Tenants

Movement

Research shows 20% drop in EU nationals moving to the UK over the past year

Goodlord analysed 150,000 tenancies processed through its platform between March 2018 and March 2019 and found a stark decline in the number of EU nationals moving to the UK.

May 13, 2019

Compliance

Landlords

Tenants

Management fees

Legislation

10 things agents should know about disclosing referral fees and commissions

Estate and letting agents must comply with consumer protection law when dealing with landlords and tenants, which includes disclosing all the fees they charge landlords, all the costs associated with letting a property for tenants, as well as any commissions from referrals.

May 10, 2019

Data

Affordability

Tenants

One in five tenants need a guarantor to rent

Goodlord analysed 55,000 tenants who applied for a property through our platform and found that 20% cannot rent without a guarantor.

Apr 15, 2019

Customer experience

Suppliers

Tenants

Technology

An AI-powered virtual assistant could help agencies qualify potential tenants faster

Tenants are making more enquiries online, outside of standard office hours, and agencies need to be able to respond and qualify them faster, says the founder of a virtual assistant for agents.

Apr 11, 2019

Customer experience

Tenants

Build-to-rent

Long-term leases only the residents can break "a step forward" for renters

“We will never break the contract - we’ll let them stay as long as they want,” says the founder and managing director of a residential property management company.

Mar 8, 2019

Data

Tenants

Movement

What's wrong with Shoreditch? Research shows renters unlikely to stay in East Central London

New research by Goodlord shows that people who rent in East Central London are unlikely to stay in the area for more than a year.