The Agent Blog - Goodlord (91)

May 3, 2020

Customer experience

Landlords

Tenants

Letting agents

Understanding and flexibility are key to navigating a crisis for this agency

Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.

Apr 30, 2020

Compliance

Covid-19

David Cox

Q&A

Q&A: David Cox answers questions on legislation and the impact of coronavirus on the lettings industry

ARLA Propertymark CEO David Cox answers your questions on managing house moves, non-payment of rent, and the eviction process during lockdown; furlough; upcoming legislation changes including electrical safety standards, the abolition of Section 21 and Regulation of Property Agents, and more.

Apr 29, 2020

Business

Hybrid work

Recruitment & retention

Remote working

How to replicate the "water cooler effect" when your team's working from home

There are a few ways you can try and replicate those serendipitous moments between team members that occur in the office while your team is working remotely.

Apr 29, 2020

Covid-19

Movement

David Cox

David Cox: “The first Friday out of lockdown is probably going to be one of the biggest moving days in the lettings industry’s history.”

The ARLA Propertymark CEO spoke about the impact of coronavirus on the lettings industry in a Goodlord webinar.

Apr 28, 2020

Data

Rents

Rent Protection

Insurance

Only 2% increase in late rental payments, study of 20,000 lets reveals

Goodlord analysed payment trends from 20,000 UK rental properties and found that there was only a 2% increase in late rental payments over the last month.

Apr 27, 2020

Marketing

Business

Letting agents

Get your messaging right and become a "trusted advisor", say leading agency trainers

These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the pandemic - and beyond.

Apr 24, 2020

Customer experience

Covid-19

Possessions

Paul Shamplina

Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

Landlord Action's Paul Shamplina answers your questions on how to manage relationships with landlords and tenants during the coronavirus pandemic and changes to legislation around evictions.

Apr 22, 2020

Covid-19

Affordability

Tenants

Mediation

Managing missed rent and payment plans with free templates

The cost of living crisis could affect the ability of some tenants to pay their rent. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including free templates.

London homes in spring by Arianna Soldano

Apr 20, 2020

Customer experience

Marketing

Covid-19

Letting agents

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.