Letting agents could be "devaluing" themselves by discounting fees
Being able to clearly demonstrate to landlords the value of your service could be the key to charging your full management fees every time.
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May 1 2026 - Renters' Right Act Commencement Day
You have 0 days to:
Serve any final Section 21 notices
Stop accepting above-asking rent offers
Prepare for the rental bidding ban
Remove “No DSS” from adverts
Remove “No Children” from listings
Show one clear rent price
Stop using fixed-term agreements
Switch to periodic tenancy templates
Check which tenancies go periodic
Stop taking rent before signing
Take no more than one month’s rent
Move all evictions to Section 8
Train staff on new notice rules
Create Section 13 process flow
Add two months to rent reviews
File court claims for Section 21s
Update landlord move-in grounds
Update landlord selling grounds
Send the RRA Information Sheet
Create written terms where missing
Update How to Rent processes
Review tenant screening questions
Update pet request processes
Stop backdating rent increases
Discuss rent protection backbooks
Act now before it is too late...
Being able to clearly demonstrate to landlords the value of your service could be the key to charging your full management fees every time.
Generating positive online reviews and solid ratings is essential for agencies who want to acquire new business in the digital age.
There’s a potential upside to the Tenant Fee Ban, according to two agencies who’ve decided to get a jump on the ban and stop charging fees early: a bigger, better pool of tenants to choose from, resulting in happier existing landlords - and attracting new ones.
Lettings agencies should look to the concept of "customer success" to provide both their tenants and landlords with a truly valuable - and memorable - experience, that results in good reviews and referrals.
Investing in your marketing, providing a one-stop shop, and asking for referrals are just some of the ways that letting agencies can win new instructions and increase their property portfolio in 2024