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Jun 1, 2019
Customer experience
Landlords
Growth
Why new legislation has helped this agency win new landlords

Landlords should be reviewing the services offered by their current agents in light of the changing legislation, says the director of a specialist letting agency, who has seen legislation drive an increase in landlords.

May 13, 2019
Compliance
Landlords
Tenants
Management fees
Legislation
10 things agents should know about disclosing referral fees and commissions

Estate and letting agents must comply with consumer protection law when dealing with landlords and tenants, which includes disclosing all the fees they charge landlords, all the costs associated with letting a property for tenants, as well as any commissions from referrals. 

Oct 18, 2018
Customer experience
Business
Landlords
Referrals
Tenants
Why your agency should invest in customer service

Every interaction your agency has with a landlord or tenant could be an opportunity to acquire new business, retain an existing client or up-sell additional products and services.

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