Why your agency should invest in customer service
Every interaction your agency has with a landlord or tenant could be an opportunity to acquire new business, retain an existing client or up-sell additional products and services.
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Every interaction your agency has with a landlord or tenant could be an opportunity to acquire new business, retain an existing client or up-sell additional products and services.
Landlords will need more advice and support from letting agents in order to navigate the increasing compliance required to rent out a property.
A different approach to charging management fees is one reason why Settio Property Experience seeks out tenants who will stay for the long term.
Being able to clearly demonstrate to landlords the value of your service could be the key to charging your full management fees every time.
Generating positive online reviews and solid ratings is essential for agencies who want to acquire new business in the digital age.
There’s a potential upside to the Tenant Fee Ban, according to two agencies who’ve decided to get a jump on the ban and stop charging fees early: a bigger, better pool of tenants to choose from, resulting in happier existing landlords - and attracting new ones.
Lettings agencies should look to the concept of "customer success" to provide both their tenants and landlords with a truly valuable - and memorable - experience, that results in good reviews and referrals.
Investing in your marketing, providing a one-stop shop, and asking for referrals are just some of the ways that letting agencies can win new instructions and increase their property portfolio in 2024