Our Customer Success team helps our customers achieve what they set out to achieve with Goodlord's platform and products - which makes their role essential to Goodlord's success too. Here's what it's like for three Goodlordians to work in this team.
Have you ever wondered what it's like to work in a support role in a tech company? Here's Lucia Reyes, Senior Customer Support Hero, to answer some questions on what a day looks like for a Goodlord Support Hero.
Saralynn Zhou, Finance Manager, has been at Goodlord for two years and has seen the business evolve much in that time. Here's her Goodlord story.
Goodlord's Customer Success team took part in Customer Success Week 2021, attending industry conferences to collate ideas for a "Dragon's Den" style pitching competition. Four teams presented their ideas to improve the team's processes. Emily Popple, Head of Customer Adoption, explains the exercise and reveals the winning proposals.
Engineers at Goodlord are constantly searching for new ways to create the best user experience. Brian Muyambo, Front End Engineer at Goodlord, hunted for a way to easily bring animations to the platform and here he takes us through the results of his research.
Choosing the right job candidate can help a company grow at the right pace and in the right direction; choosing the wrong candidate can disrupt a company's careful planning. The engineering team is of particular importance to a tech-based company - so here's Donovan Frew, CTO, to take us through what recruitment look like for engineers at Goodlord.
Tech Week is always a big week for any engineering team, and it was no exception at Goodlord. Donovan Frew, CTO at Goodlord, takes us through what innovations the team worked on in celebration of Tech Week 2021.
Building a new product requires careful planning, analysis and constant learning, to increase the chances of its launch and uptake being a success. Here's Freddy Bruce, Product Manager, to explain the steps that we take at Goodlord.
Goodlord has one of the strongest cohorts of engineers in the proptech world. As we grow, the tech team needs to help move the whole company in the right direction, through the solutions that it provides. Selecting the right people with the right skills and mindset is critical, as Donovan Frew, CTO, explains.
There are plenty of product updates to communicate across Goodlord, every month. The challenge of the product team is to make sure that all other teams know what to share with customers, especially any changes that affect user experience, as Francesca Malpass, Product Manager, explains.