Our careers blog highlights the expertise and experiences of Goodlord's different team members.
Our Customer Success team helps our customers achieve what they set out to achieve with Goodlord's platform and products - which makes their role essential to Goodlord's success too. Here's what it's like for three Goodlordians to work in this team.
Have you ever wondered what it's like to work in a support role in a tech company? Here's Lucia Reyes, Senior Customer Support Hero, to answer some questions on what a day looks like for a Goodlord Support Hero.
Saralynn Zhou, Finance Manager, has been at Goodlord for two years and has seen the business evolve much in that time. Here's her Goodlord story.
Goodlord's Customer Success team took part in Customer Success Week 2021, attending industry conferences to collate ideas for a "Dragon's Den" style pitching competition. Four teams presented their ideas to improve the team's processes. Emily Popple, Head of Customer Adoption, explains the exercise and reveals the winning proposals.
Engineers at Goodlord are constantly searching for new ways to create the best user experience. Brian Muyambo, Front End Engineer at Goodlord, hunted for a way to easily bring animations to the platform and here he takes us through the results of his research.
Choosing the right job candidate can help a company grow at the right pace and in the right direction; choosing the wrong candidate can disrupt a company's careful planning. The engineering team is of particular importance to a tech-based company - so here's Donovan Frew, CTO, to take us through what recruitment look like for engineers at Goodlord.
Tech Week is always a big week for any engineering team, and it was no exception at Goodlord. Donovan Frew, CTO at Goodlord, takes us through what innovations the team worked on in celebration of Tech Week 2021.
Building a new product requires careful planning, analysis and constant learning, to increase the chances of its launch and uptake being a success. Here's Freddy Bruce, Product Manager, to explain the steps that we take at Goodlord.
Goodlord has one of the strongest cohorts of engineers in the proptech world. As we grow, the tech team needs to help move the whole company in the right direction, through the solutions that it provides. Selecting the right people with the right skills and mindset is critical, as Donovan Frew, CTO, explains.
There are plenty of product updates to communicate across Goodlord, every month. The challenge of the product team is to make sure that all other teams know what to share with customers, especially any changes that affect user experience, as Francesca Malpass, Product Manager, explains.
Our Customer Success team is a diverse group of people with lots of experience - and experiences - to share. Here's a Q&A with Freya Morrison, Junior Customer Success Manager, Charley McNally, Customer Success Manager, and Lauren Hughes, Head of Customer Success, to give you a taste of what working in the CS team is like at Goodlord.
Did you know that each Support Hero at Goodlord needs a minimum of 5 weeks of training before starting to speak with customers directly, to ensure they fully understand the ins and outs of the platform? It's a demanding yet interesting role, with team members constantly learning new things. Lucia Reyes, Senior Customer Support Hero, answers some questions on what it's like to work in this team at Goodlord.
"After graduating from university I joined Deloitte where I worked for 3 years whilst getting my Accounting designation back home in Vancouver. Then, in 2019, I moved to London and have been at Goodlord ever since," says Saralynn Zhou, Finance Manager at Goodlord.
Earlier this year, our colleagues in the Product and Engineering team took part in Tech Week, where they set aside the product backlog and looked at tech projects they were passionate about for five days. They ended up with five completed projects and a very energised Tech team - so over in Customer Success we wondered… could we do that too?
When working on the Goodlord's cloud-based SaaS platform, we're always on the lookout for ways to improve the functionality of the software, and overcome various challenges to create positive outcomes in the most efficient way. Here's a case study around one such challenge.
Topics: Engineering
I can safely say that recruitment is the most difficult part of this job. You desperately need to expand the team, you know the right person will add tremendous value - but you only get a few short sessions to determine who fits into that category. It’s difficult to get it right every time and I'm still searching for the best process that will always leads to the right decision.
Topics: Engineering
Our Product and Engineering team held our annual Tech week last month and had a busy, and fun, time making a lot of positive changes to Goodlord's lettings platform. Here are just some of the things that they worked on, to give an idea of the type of innovations we make on a regular basis at Goodlord.
Topics: Engineering
One of the most exciting moments for a company is the rollout of a new product and this is no different at Goodlord. However, a significant swing and miss can break a company’s momentum - or even break its bank account. After months or years of development, many companies discover that customers are not willing to buy their new wares. However, there are steps you can take to obtain a more positive result.
Topics: Engineering
It goes without saying that different companies need different engineers. A good engineer for Google might not be a good engineer for Goldman Sachs might not be a good engineer for Goodlord. But this isn’t just down to technical skills, there are certain qualities that will make one engineer thrive in a particular environment but struggle in another. It is therefore important to identify these qualities when looking for new people to join our team.
Topics: Engineering
We’re very lucky to be a part of a fast-growing SaaS B2B2C business - the work is interesting, exciting, challenging, and rewarding. As product managers, we’re smack bang in the middle of everything and we play a central role in driving the business’ growth. But with rapid growth comes growing pains.
Topics: Engineering
