20 April 2020

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

1 April 2020

Your guide to the Minimum Energy Efficiency Standard (MEES) Regulations

Domestic private rented properties in England and Wales should have a minimum Energy Performance Certificate rating "E" from 1 April 2020.

1 April 2020

Meet the agency that's challenging the perception of student tenants

Raffaele Russo, the director of loc8me, which specialises in student accommodation, thinks the idea that students don't care about where they live is outdated - in fact, their expectations are higher than ever.

23 March 2020

How one agency has changed its procedures to adapt to the coronavirus pandemic

“We're looking at every angle and we're learning a lot of it on the job, because none of us has been in this situation before," says the director of a London agency that's adapting quickly to a new way of working.

18 March 2020

Your guide to the Homes (Fitness for Human Habitation) Act 2018

The Homes (Fitness for Human Habitation) Act 2018 requires all landlords to ensure that their rental properties are fit for human habitation at the beginning of the tenancy and throughout. 

9 March 2020

Acquisitions are now a "no brainer" for agencies who want to grow

The lettings market will likely see more consolidation in the coming years, which provides an opportunity for agencies who are looking to grow their managed portfolios.

2 March 2020

Diversifying your agency's service offering could result in exponential growth

 “We have something to offer everyone,” says the Head of Lettings for a property management company that manages 1,500 residential properties, 600 student rooms, and  1,000,000 square feet of office space in the UK.

26 February 2020

How your agency could benefit by offering landlords fully customisable packages

 “We can be as flexible as the landlord wants us to be,” says the founder of a Northern lettings agency, where every single management package is fully customisable. 

24 February 2020

Your guide to mandatory client money protection for letting agents

It has been mandatory for letting agents in England to belong to a client money protection scheme 1st April 2019 in order to safeguard the funds of their landlords and tenants.

19 February 2020

Meet the agency offering renovations alongside property management

Diversifying their service offering has allowed a Shrewsbury-based agency to provide their landlords with more value, while improving its bottom line.

Andrea Warmington

Andrea Warmington
Andrea writes and edits content for Goodlord's digital channels in her role as Content Manager. She's a recent transplant from Auckland, New Zealand and Goodlord's resident rugby fan.
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Recent Posts

“People will remember the way you made them feel,” thinks Christopher Watkin

Posted by Andrea Warmington on 20 April 2020

“People will remember the way you made them feel,” says Christopher Watkin, who thinks the coronavirus pandemic is an opportunity for letting agents to build strong relationships in their local communities that will put them in a better position when business returns to normal. “We need to be caring and compassionate and go out there and give great advice that’s educational and interesting, which people will remember. They'll start to trust you, and people do business with people they trust."

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Topics: Customer experience

Your guide to the Minimum Energy Efficiency Standard (MEES) Regulations

Posted by Andrea Warmington on 01 April 2020

The Domestic Minimum Energy Efficiency Standard (MEES) Regulations first came into effect on 1 April 2018 and apply to most domestic private rented properties from 1 April 2020. The regulations are designed to tackle the least energy-efficient properties - those rated F or G on their Energy Performance Certificate (EPC) - by establishing a minimum standard of EPC band E for domestic private rented properties in England and Wales. 

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Topics: Compliance

Meet the agency that's challenging the perception of student tenants

Posted by Andrea Warmington on 01 April 2020

Raffaele Russo listed his first property from the front room of his student flat in Loughborough a decade ago. The director of loc8me, which specialises in student accommodation and now manages 1600 properties in Loughborough, Lincoln, Hull and Bournemouth, had been working as a nightclub promoter when he decided to change tack.

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Topics: Customer experience

How one agency has changed its procedures to adapt to the coronavirus pandemic

Posted by Andrea Warmington on 23 March 2020

This article was originally published on 23 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

“We are going to be positive. We're all going to survive this and come out the other end,” says Tony Ourris of ​Anthony Webb​ in London on the impact of the coronavirus (COVID-19) pandemic. The sales and lettings agency has been adapting its processes, day by day, to ensure it keeps running.

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Topics: Covid-19

Your guide to the Homes (Fitness for Human Habitation) Act 2018

Posted by Andrea Warmington on 18 March 2020

The Homes (Fitness for Human Habitation) Act 2018 is a key piece of lettings legislation which has applied to almost all tenancies since 20 March 2020. The Act, which amended the Landlord and Tenant Act 1985,  applies to both private and social rented housing, and requires all landlords to ensure that their rental properties, including common areas, are fit for human habitation at the beginning of the tenancy and throughout. 

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Topics: Compliance

Acquisitions are now a "no brainer" for agencies who want to grow

Posted by Andrea Warmington on 09 March 2020

Acquisitions will be key to many agencies’ growth strategy in the coming years, as an increasingly competitive operating environment sees more agencies leave the market altogether, with 39% of agents saying they would consider selling their agency if the opportunity presented itself in Goodlord's State of the Industry Report. But it’s an opportunity for those that continue operating to grow their books and expand the reach of their brand.

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Topics: Business

Diversifying your agency's service offering could result in exponential growth

Posted by Andrea Warmington on 02 March 2020

A diverse service offering has been key to a property management company’s nationwide growth, says its Head of Lettings. Sheffield-based Omnia Property Group works across all areas of the property market, with student accommodation, serviced offices, commercial property, residential lettings and facilities management all strings in its bow. Its clients range from landlords with a single property to commercial landlords who have several hundred in their portfolio. Becky Hague, Head of Lettings, says that their diverse offering has been central to Omnia’s growth.

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Topics: Business

How your agency could benefit by offering landlords fully customisable packages

Posted by Andrea Warmington on 26 February 2020

A bespoke approach to its packages for landlords has been one of the keys to success for a growing agency in The North, says its founder. When Charlotte Dodsworth founded Harvey & Ryall in Huddersfield three years ago, she knew that she wanted to offer her landlords something different. “There was a niche in the market for an agency that offered a more personalised, one-to-one service,” she says. “But every landlord is different and they often want different things."

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Topics: Customer experience

Your guide to mandatory client money protection for letting agents

Posted by Andrea Warmington on 24 February 2020

It has been mandatory for letting agents in England who hold client money to belong to a client money protection scheme since 1st April 2019, in order to make sure that the funds of their tenants and landlords are protected.

Read More

Topics: Compliance

Meet the agency offering renovations alongside property management

Posted by Andrea Warmington on 19 February 2020

A Shrewsbury-based agency is offering its landlords a renovation service and 100% of landlords who’ve been offered the service have said yes. Cooper Green Pooks, an award-winning sales and lettings agency and Goodlord customer, added the renovation arm to its business almost a decade ago so it could increase revenues without the pressure to keep growing its managed portfolio in a competitive market, where it already dominates market share.

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Topics: Customer experience

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