Goodlord is the award-winning lettings platform that works alongside your CRM to manage the entire tenancy process in one place.
There are many ways for your tenants to pay their rent. Some are faster and more efficient than others. Here's what you need to know to help you decide what's the best process for your agency and to encourage your tenants to use your preferred method - so you get paid on time.
Lettings laws and regulations vary across the borders for agents, landlords, and tenants in England, Scotland, and Wales. Here's a breakdown of what you need to know.
Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.
The evolution of rent arrears, the impact of the eviction ban, and the outlook for buy to let are just some of the challenges and opportunities that your landlords are currently facing. Here's a breakdown of what the future may hold for your landlords and, therefore, your agency.
The new Minimum Energy Performance of Buildings bill to increase the minimum energy efficiency standards for private rented properties to EPC Band C on new tenancies by 2028 will be introduced in both Houses of Parliament this week. Recent surveys show the sector is already moving in the right direction - but it could be a costly target to reach for landlords.
The new right to rent check process for EU, EEA, and Swiss tenants has been in place for agents and landlords since 1 July, helping them to take their applicants' immigration statuses into consideration through an online check - which comes with positives and negatives.
Tenant demand is traditionally high in the summer and, with lockdown creating pent-up demand from renters and the stamp duty holiday over, summer 2021 promises to be a big one. Here are three ways to make the most of the increased demand in the coming months.
Property consultancy Bidwells has been in the Cambridge rental market for over 100 years, and has a strong understanding of how the job market for their tenants affects lettings and property investment for their landlords in the area.
Referencing solutions provider Vouch and lettings platform Goodlord have fully integrated their technologies, bringing their customers more flexibility and giving them access to more lettings and referencing solutions than ever before.
David Smith, Partner at JMW Solicitors LLP, answers letting agents' questions on right to rent, from the changes to the process for EU, EEA, and Swiss citizens to the requirements when "Covid-adjusted" checks end.
Rents increased in every region monitored by the Goodlord Rental Index in June.
Buttercross Estates believes that advising applicants to keep an open mind while fully understanding their requirements is the best approach to help get the right candidates to the referencing stage more quickly, saving letting agents, landlords, and tenants time.
Lettings businesses using the furlough scheme will need to start contributing to their employees' wages from 1 July 2021.
External wall safety inspections (EWS1) will be required for certain buildings as a result of the Grenfell tragedy, but a raft of other measures will need to be put in place, requiring increased due diligence from letting agents and landlords.
The estate and letting agencies that carefully select the right technology suppliers for their business can help their staff reach their full potential, with streamlined processes, cost savings - and a better customer experience, as this extract from our e-book, How to maximise your agency's potential, demonstrates.
The question of whether physical estate and letting agency branches will still be relevant in the future is constantly debated, with the needs of both tenants and landlords to put into the equation - and the opportunities presented by remote working have only amplified the debate, as Dawsons has discovered.
Finding the best solution when managing rent arrears for both tenants and landlords is a key part of a letting agent's job. Here are six pieces of advice to help agencies better manage rent arrears for all involved.
The government has extended the virtual right to rent checks in England by an extra month to 31 August 2021, to reflect the extension of lockdown restrictions. The government has also dropped its requirement for letting agents and landlords to carry out retrospective right to rent checks on tenants for this period.
It's a busy time in sales and lettings - and Silwoods Estate and Letting Agents has decided to delve into the world of video marketing to help alleviate time pressures on its staff and ensure it can continue to bring the best value to its customers and landlords.
The new right to rent online checking process, the upcoming end of the furlough scheme, and property stock levels are just three things that will affect the referencing process for landlords and agents going forwards.
Goodlord has partnered with Legal & General to offer tenants renting a property through the Goodlord platform a new Illness and Injury Insurance, designed for the modern-day renter.
Demand is growing as we head into the traditionally busy summer months for lettings and you can make sure you’re not wasting your landlords' or agency’s time or money on applicants your referencing provider would advise against with just a few key questions.
EU, EEA, and Swiss citizens will need to use the government's new "View and Prove" online service to demonstrate their right to rent in England after 30 June 2021.
Estate and letting agencies who embrace strong internal communication to maintain company culture will find their staff are more motivated and productive. This can then have a positive impact on conversations with landlords and tenants, as this extract from our latest e-book, How to maximise your agency's potential, explains.
Letting agency Property Shop Yorkshire goes through an extensive pre-qualification process with its applicants, taking care to find tenants that are suitable for its landlords' properties well before referencing starts.
Lettings businesses that are subject to money laundering legislation need to register with HMRC by 10 June, or risk a penalty, in addition to carrying out a risk assessment and customer due diligence to be compliant with The Money Laundering and Terrorist Financing (Amendment) Regulations 2019.
Referencing company Vouch, which joined the Goodlord family under the umbrella of the Goodlord Group in 2020, has launched "Home Move Assistant", a new portal to help letting agents boost their revenue streams with commission-based services for tenants.
Voids are tumbling across the country and rents continue to be more resilient than predicted, shows the latest Goodlord Rental Index.
Student lettings follow a different path to traditional lettings in the private rental sector, with a - normally predictable - seasonal ebb and flow in demand. Dafydd Hardy, Zest Sales & Lettings, and College & County share three ways that they've adapted their agencies' approaches to the student market.
Notice periods drop to four months from 1 June 2021 for landlords seeking to repossess their properties, with some exceptions, as the ban on evictions ends meaning bailiffs can reinforce possession warrants. The debt respite and furlough schemes will remain in place to ensure support is available for all parties as Covid-19 restrictions are lifted.
Many estate and letting agencies had to move to a remote-working model during Covid-19. As offices open up, how can agencies learn from this experience to become even more productive? This extract from our latest e-book, How to maximise your agency's potential, has the answer.
Technology in lettings is becoming more of a necessity, but how can you pinpoint where to focus your efforts so you can offer your landlords and tenants a personalised customer service? Estate and letting agency Bonners & Babingtons has some tips.
Increasing rent arrears and a long backlog at the courts means mediation will become an increasingly important tool for letting agents, landlords, and tenants alike, says Sean Hooker, Head of Redress at the Property Redress Scheme.
England, Scotland, and Wales each enacted legislation during Covid-19 to protect landlords and tenants, much of which is soon coming to an end - including the stamp duty holiday, evictions ban, and six-month notice periods. Here are the key dates that estate and letting agents and landlords need to know to stay compliant.
Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.
Lee Redfearn, Insurance Development Manager at Goodlord, shares how and why the insurance claims process has increased in recent times, plus some updates on the latest lettings legislation and how this is affecting the insurance landscape.
Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.
Goodlord sets its sights on becoming UK’s biggest referencing business with a new five year partnership with General Insurance provider Paymentshield.
Knowing your target audience is key - that's marketing 101. Using that information to offer customers the right value at the right time is where many businesses slip up - but not estate agency Nock Deighton. Here's how it saw an opportunity with property investors and turned it into a success.
Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.
The Government has announced it will reveal its plans to abolish Section 21 of the Housing Act 1988 under the Renters' Reform Bill in late 2021, including the results of its consultation.
The Government's key proposals for strengthening Section 8 when Section 21 is abolished include improving or widening the current grounds for repossession, including when a landlord wants to sell a property and if their family members want to move into a property.
The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.
"Lifetime deposits" or "deposit passporting" looks set to become a reality under the Government's Renters' Reform Bill, with the proposals to be outlined in late 2021, but there are a number of operational and financial issues that would need to be resolved before they are introduced.
The government has confirmed that the evictions ban will end on 31 May 2021 and from 1 June, notice periods - which had previously been extended to six months - will be set at four months.
Data can help make estate and letting agents more efficient, demonstrate the concrete value that you bring to your customers, and help you make more informed decisions for your business.
The Queen's Speech confirmed that the Renters' Reform Bill is back on the agenda for 2021, with consultation response on the proposals, announced in 2019, to be published in the autumn.
Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.
Changes to right to rent checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein are expected after 30 June 2021, according to current government guidance.
Estate and letting agents need to fully understand what criteria and potential risk their landlords will accept when choosing a new tenant, especially where they'd be willing to compromise - or what constitutes a hard "no". That conversation can take place at three points, as Liz Lloyd, Account Management Team Leader at Vouch, explains.
There was little change to average rents in England in April 2021 showed the latest Goodlord Rental Index, but void periods rose in most areas of the country.
When it comes to Rent Protection Insurance, there are headline benefits which make a policy stand out - and understanding the policy wording can help you filter through the noise, and decipher exactly what you'll get, as Oli Sherlock, Goodlord's Director of Insurance, explains.
Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.
The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.
A mediation pilot was announced in February 2021 as part of the court process for housing possession cases, and the government has now introduced guidelines for the full Housing Possession Mediation Service. Here are the key details that you and your landlords should know.
The government has launched a special fast track for repossession cases featuring antisocial behaviour cases. Molly-Ellen Turecek, Legal Adviser at DAS Law, answers questions about what this means for letting agents and landlords.
Charles David Casson has plenty of experience and expertise in HMO management and Neil Baldock, Director, shares his top tips for agents considering this growth area of the lettings market.
How should your agency target the next generation of renters? That's the question that Tara Sparrow, Sales Director at Reapit, answers, with her six top tips.
Maria Lloyd, Insurance Development Manager at Goodlord, shares some insurance insights and how those factor into the level of risk in the lettings market for landlords and agents alike in this April update.
Innovative estate and letting agency, Martyn Gerrard, stepped up its full property management offering to clients two years ago, using rent protection insurance to bolster the value of its proposition to its loyal customers. In doing so, it ensured a continuous flow of income and new business throughout the pandemic.
In 2020, the global office-based workforce changed how it operated, moving to a remote model. At the same time, the impact of climate change has moved to the front of mind for many businesses, in line with the continued importance of meeting customer expectations. So how will this affect the lettings branch of the future? Bidwells moved into a new office at the beginning of the year - and here's what went into its planning.
Hamilton Fraser's Paul Shamplina and Goodlord's Director of Insurance Oli Sherlock share their top tips for making sure landlords choose your fully managed service.
Most, if not all, tenants renting a property are referenced - and this means referencing companies have a front row spot to see market trends as they play out. Here's Liz Lloyd, Account Management Team Leader at Vouch, to share some insights.
Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.
What could enforcement, agency costs and a potential timeline for the Regulation of Property Agents look like? Sean Hooker, Head of Redress at the Property Redress Scheme, shared his expert view at a recent Goodlord webinar.
Each region monitored by Goodlord saw a rise in the average cost of rent during March, the first time we have seen such a uniform increase across England since July 2020.
Don't sit back and wait for your landlords to provide you with reviews and referrals. Make sure you're leveraging the loyalty you've earned by asking for a review and highlighting referral schemes.
How can you reassure your staff members that your workplace is safe? What can you do if staff members are refusing to return to work? What if a staff member is self-isolating but isn’t required to do so? DAS Law UK looks at what employers need to consider when returning staff members to work.
Letting and property agents in England must belong to a client money protection scheme by 1 April 2021, when the two-year grace period comes to an end.
An analysis of 255,000 tenancies shows that revenues from student lets dropped by 30% in 2020, with the amount spent on student properties dropping from 12p in every £1 to just 8p between 2018/19 and 2020.
Once lockdown came into effect on 23rd March 2020, the impact on the sector was swift, but the pace of activity appears to be increasing, pushing volumes much closer to those seen in 2020 before the pandemic hit.
Stamp Duty has been a hot topic in the property industry in recent months, with the government's Stamp Duty holiday announced in 2020 and its recent extension. So, is now the time to consider long-term reform? Paul Starkey, Chief Commercial Officer of Reapit, shares his thoughts.
Your agency can tap into positive sentiment from your landlords to help ensure their continued loyalty, encourage more take up of all the services that you have to offer, and win more instructions. Find out how, in this extract from "How to win more landlords in a challenging environment".
Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.
Referencing is a data-heavy process, gathering a lot of personal information for applicants. Using a digital-first referencing company, such as Vouch, helps to mitigate the risk of any GDPR compliance issues - as Beau Findlay, Software Development Lead at Vouch, explains.
The furlough scheme, self-employment support scheme, and stamp duty holiday have all been extended until the end of September 2021.
Average voids dropped by 3 days across England as a whole shows the latest Goodlord Rental Index, with certain regions seeing a sizeable reduction in voids.
Landlord Action's Legal Director, Tim Frome, answers questions about what the Debt Respite (Breathing Space) Scheme could mean for letting agents, landlords, and their tenants.
The Bank of England is currently considering the introduction of negative interest rates, to stimulate the economy and encourage more spending. So what would this mean for your landlords - and will their mortgages be free?
An effective brand begins with understanding your target audience, says Peter Knight, founder of the Property Academy, in this extract from "How to win more landlords in a challenging environment".
Tenant housing priorities have shifted as a result of Covid-19 - though demand is still high - which means that letting agents who rethink the way they position their properties could help their landlords find and retain the best tenants in the current market.
ARLA Propertymark's Robert Bolwell, Senior Partner at Dutton Gregory, answers questions on the Changes to the evictions process, serving notices and new court processes as a result of Covid-19.
Darshan Sunger of Three Oaks is prioritising getting himself - and his staff - qualified now, so they're ready when the Regulation of Property Agents (RoPA) comes into force. He shares advice for other agents starting their journey towards qualification.
Revive Property Sales & Lettings was originally a construction and property refurbishment company, focused primarily on social housing, and moved into sales and lettings in 2020 - with a strong ethical vision driving its agency's approach in all areas.
The Debt Respite Scheme, or "Breathing Space" law, will come into effect on 4 May 2021 in England and Wales, to "give someone in problem debt the right to legal protections from their creditors" - including tenants.
Rents are holding steady in the regions monitored by the Goodlord Rental Index, despite the slower pace of lettings at the beginning of the year.
Legislation is now one of the key drivers for landlords choosing to take up a letting agent's services. Showing how much you can do for landlords in this area could be the difference between bringing them on as let-only or fully managed, say agents in an extract from Goodlord's e-book "How to win new landlords in a challenging environment".
The pandemic has exposed a number of shortcomings in traditional lettings industry processes, not least in referencing, with many agents now demanding more. Simon Tillyer of Vouch shares his view on how referencing has progressed in the past year.
Christopher Watkin shares why letting agents should use newsletters, blogs, videos, and social media to win more landlords by providing information about their local property market.
Gold Key Lettings feels it has a responsibility as a letting agency to help its landlords avoid risk where possible, through a deep understanding of legislation, in-depth referencing processes, and a strong rent protection policy included in its managed proposition.
The recovery plan for Covid-19 is seen by many as an opportunity to reinforce and boost the UK's commitment to bring its greenhouse gas emissions to net zero by 2050 - and here are just three ways the housing market can play its part in 2021.
The guidance for landlords and tenants during Covid-19 has been updated to make serious rent arrears "greater than 6 months' rent" exempt from the extended evictions ban in England - removing the stipulation that rent accrued since the start of the first lockdown in March 2020 could be discounted.
This agent made the decision to set up a new lettings agency, Cloverhill Properties, bringing together her in-depth knowledge around relationship building and implementing digital solutions to create an efficient business with unique selling points from the get-go.
2021 is a difficult year to plan for - but there are certain predictions that can be made based on the current state of play in the property market. Five experts share their prognosis for the coming 12 months.
The cost of rent saw only minimal change in the regions monitored by Goodlord during December, with average void periods either improving or holding steady.
As under Tier 4 restrictions, the lettings industry can continue to operate during the third national lockdown in England. Letting agencies can "continue to work" and people are permitted to move home.
Covid-19 guidelines for letting agents and landlords, updated with the introduction of a fourth tier and still applicable during the third national lockdown, continue to prioritise tenant safety while reminding agents of tenant protections in place.
From Electrical Safety Standards through to right to rent changes as a result of Brexit - in addition to the continuing impact of Covid-19 - it's going to be another busy year and landlords are going to need letting agents' guidance more than ever when it comes to compliance.
2020 has been a year of unpredictable change in the lettings industry. Disruption to the day-to-day management of properties, with imposed safety measures and new legislation to protect tenants, has had a far-reaching impact. Estate and letting agents have shown immense adaptability - highlighting just how valuable they are to landlords in this context.
It's a year on from the Queen's speech outlining the Renter’s Reform Bill, including lifetime deposits. Here's an extract from our latest e-book, Your guide to lettings and the law, Vol II, to look at the sentiment around this deposit passporting concept.
Goodlord and DAS UK Group jointly won "Claims Partner of the Year" at the 2020 Insurance Times Awards, recognising their market-leading Rent Protection & Legal Expenses Insurance policy which ensured that landlords, agents and tenants stayed protected throughout the pandemic.
Goodlord’s Head of Insurance, Oli Sherlock, discusses how Rent Protection Insurance could help letting agents strengthen their offering to landlords in 2021.
The Chelmsford branch of Martin & Co has found the best way to balance its independence, while benefiting from the support and expertise of the group’s head office and extended franchise network.
How prepared is your agency for 2021? Andrews and LiFE Residential discuss the continued impact of Covid-19, how Brexit could impact the lettings industry, and what's in store for the year ahead.
The cost of rent dropped in every region monitored by Goodlord during November, with void periods edging up in most regions.
Vouch’s Jaime Tillyer shares her insights and expertise on tenant referencing, and why a robust service is more important than ever for letting agents and their landlords.
The proposals include requiring social landlords to ensure at least one smoke alarm is installed on each storey of buildings; requiring carbon monoxide alarms to be fitted alongside the installation of fixed combustion appliances; and requiring private and social landlords to install carbon monoxide alarms in any room where a fixed combustion appliance is used.
Agents who clearly communicate their expertise to landlords and help keep them up to date on what they need to know will find managing relationships between parties, and therefore retaining customers, much easier, as estate and lettings agency Wills & Smerdon has learned.
Local authorities will have greater powers to enforce compliance on businesses operating in an unsafe way, including financial penalties, when England returns to tiered restrictions on 2 December 2020.
The end of the year is looming and, with it, the end of the Brexit transition period. Some banks are expecting this to change their ability to operate freely across borders in the European Economic Area, and are already taking steps to close accounts for some of their EU-based customers - including UK landlords living abroad.
It’s more important than ever that letting agents are offering their landlords rent protection insurance as part of a comprehensive proposition, says Goodlord's Head of Insurance, Oli Sherlock, and it will help them to stand out from the competition in the coming year.
Sussex-based estate and lettings agency, Michael Jones, is always looking at ways to reinvest in its own business, and others, to grow and boost its activities. Here are four areas where it’s seen success.
Right to rent checks in England moved temporarily online in March 2020 in line with Covid-19 safety measures - and the government has doubled down on this initiative with the introduction of an online platform, in this extract from our e-book, "Your guide to lettings and the law, Vol II".
"It's more important now than ever to make sure you get professional advice about the serving of a notice," says Tim Frome, discussing the most recent changes to the possession process as a result of Covid-19.
Leicester's lettings market in the region saw a spike in activity immediately before restrictions were introduced, followed by a significant slowdown when year on year figures were compared.
Julie Ford founded a property network to help new landlords become great ones - but she still believes that all landlords should use a letting agent.
The introduction of Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 during the pandemic has led to extra safety measures being put in place - and highlighted potential bottlenecks in the process, in this extract from our e-book, "Your guide to lettings and the law, Vol II".
Lettings legislation unrelated to Covid-19 has still been passing during the pandemic, says Tim Frome, Landlord Action’s Legal Director, and letting agents and landlords need to keep abreast of changes to Electrical Safety Standards Regulations, right to rent, and Section 21.
The Coronavirus Job Retention Scheme has been extended until 30 April 2021, as restrictions increase throughout the UK.
Activities in connection with the purchase, sale, letting or rental of a residential property have been made exceptions to the "stay at home" guidance under lockdown legislation.
Engaged staff are good for business, but how do you make sure your staff stay motivated and productive during lockdown and beyond?
October proved a slower month for the UK rental market, with the average cost of rent decreasing and void periods increasing in all regions monitored by Goodlord.
In this excerpt from our latest e-book, "Your guide to lettings and the law, Vol II", the move towards regulation of estate and letting agents has progressed in 2020, with a consultation on the Code of Practice - and agents are looking ahead to the changes the regulation may bring to the industry.
This traditional agency made the decision to jump-start the digitisation of its systems in March - but had to get the business and its customers up to speed more quickly than anticipated when lockdown hit.
The justice secretary wrote to bailiffs’ trade associations requesting that they do not carry out evictions in areas under Tier 2 and Tier 3 Covid-19 restrictions.
A new qualification for estate and letting agents is helping those looking for an alternative approach.
Eligible tenants will now be able to prove their right to rent online via the Home Office’s new online checking service or through the "View and Prove" process, while the rules for conducting right to rent checks on B5JSSK nationals arriving via e-passport gates have been clarified.
Goodlord customers will now be able to use a bank-grade authentication service that uses facial recognition to match photos of applicants to the photo on their ID as part of its revamped referencing service.
A legal expert for ARLA Propertymark answers letting agents' questions on kickstarting the possession process for stayed cases, how long it could take for cases to be heard, accelerated procedures, notice periods for arrears, and more.
Robert Bolwell, Senior Partner at Dutton Gregory, which manages the ARLA Propertymark Legal Helpline, said letting agents and landlords should consider serving a second Section 8 notice if rental arrears accrue to more than six months of missed payments.
Open banking has potential applications across many industries - not least in lettings. Here’s how this secure online solution can help estate agents and letting agents.
Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.
Goodlord reveals key figures for the private rented sector for September 2020 based on tenancies processed through our platform, including average rents and voidage periods, in the Goodlord Rental Index.
A quarter of tenants have either missed rental payments, had to make alternative arrangements to pay their rent, or are concerned about paying their rent in the future, found our survey of 2,750 tenants for our State of the Industry Report.
This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.
New measures to support workers and businesses impacted by Covid-19 over winter include the Job Support Scheme, extensions to loan and grant schemes, and tax payment deferrals.
What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.
Landlord Action's Paul Shamplina joined Goodlord's Oli Sherlock in a webinar, Everything you need to know about the pre-action protocol, to discuss the latest developments in eviction proceedings, including the serving of notices, reactivation notices, and the wider effects of the changes over the past six months.
This South Yorkshire and North Derbyshire-based estate and lettings agency has made three acquisitions in recent times and has picked up some handy tips to share with other agents on how to make your acquisition a success.
Property professionals are feeling more optimistic about the lettings sector than they were at the outset of 2020, despite the challenges of Covid-19, shows Goodlord's State of the Industry Report for Summer 2020.
Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.
Goodlord has announced the integration of its award-winning lettings software with Reapit, the industry’s leading property management software provider, to further streamline the lettings process for agents.
Should estate and letting agents have to make a choice between the best ways to meet their customer’s expectations? Or can a balance be found, taking into account the best of both worlds? This agency shares four areas where it’s found the sweet spot.
Goodlord reveals key figures for the private rented sector for August 2020 based on tenancies processed through our platform, including average rents, tenancy lengths, voidage periods and more, in the Goodlord Rental Index.
The pandemic has wreaked havoc on the student lettings market, disrupting its usually reliable seasonal peaks and troughs for agents throughout the country.
With the growth in pet ownership since the start of the pandemic, and the revised Model Tenancy Agreement making it easier for tenants to rent with pets, now is the time for your landlords to examine the benefits of allowing pets in their property, to appeal to this growing tenant base.
Peter Lightfoot, Director of Elevation Lettings, winners of the Best Small Lettings Agent in the UK 2020, writes about the positive developments that his business has seen come out of a difficult period.
Agencies need to be aware of restrictions around travel and mandatory quarantine periods to keep their staff and their customers safe from Covid-19.
Local lockdowns are the government’s preferred alternative to another nationwide lockdown, but what does this mean for estate and letting agencies? Here’s advice from agents on the ground on how to prepare for a local lockdown.
Goodlord reveals key figures for the private rented sector for July 2020 based on tenancies processed through our platform, including average rents, tenancy lengths, voidage periods and more, in the Goodlord Rental Index.
DAS Law answers key questions about your employees' rights when returning to the workplace, including whether they can refuse to return if they feel it's unsafe, whether they can ask to remain on furlough, and if it's safe for them to return to work if they've recovered from Covid-19.
Costas Frangeskou, Goodlord’s Director of Sales, formerly of Rightmove, and Hamad Al Qubaisi, Lettings Manager at Barrows & Forrester, answer questions about recent changes in the sales and lettings market and what the future holds, including the impact of new legislation and tenant priorities.
A Chelmsford-based agency is providing consultancy services to agents looking to break into the lucrative HMO (house in multiple occupation) market.
Rent guarantee cover has been under scrutiny for its performance during the pandemic. Agents offering this service to their landlords may risk losing the trust of their customers with the wrong policy, so here are four things to consider when making the choice.
All claimants are now required to provide the courts with information about the impact of the Covid-19 pandemic on their tenants as part of the temporary changes to the possession action process.
Almost half of agents want their agencies' cultures to shift to one of increased remote work, found a poll by Goodlord.
DAS Law answers key questions about the government's 'pre-action' protocol, including what agents and landlords should consider before initiating any proceedings, what could the pre-action protocol for possession claims based on rent look like, and what to do if you've already served notice.
Tenant referencing can impact whether or not you can retain a tenancy deposit if a tenancy application falls through and could even affect your eligibility for insurance, so it's crucial that you have a robust process in place.
Leading property technology company Goodlord has announced that it will be joining forces with referencing platform Vouch, bringing the fast-growing Vouch business into the Goodlord group.
The Chancellor's summer statement sets out a plan to boost jobs in the UK economy post-pandemic - and here are three key takeaways for estate and letting agents to consider.
David Swigciski, Director of Client Services at DAS UK Group and Oli Sherlock, Head of Insurance at Goodlord, reflect on the support they provided for agents, landlords and tenants during the Covid-19 crisis.
Build-to-rent is the sector is geared towards offering tenants a lifestyle, rather than just a home, according to a lettings manager who specialises in BTR properties for CBRE.
Goodlord's Lettings Activity Tracker and latest Rental Index show a continuation of the strong demand seen since restrictions on moving home were lifted, and rent increases nearly across the board.
Chelmsford-based estate agency Charles David Casson plans to establish an agency network to share resources and expertise, and encourage collaboration in lettings - so the industry can survive and grow.
Virtual viewings, online contract signing, and digital identity verification became the norm for many letting and estate agents during lockdown and many of the changes could be here to stay.
The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.
Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period.
In a highly uncertain environment, agencies will need to think differently about the future and plan for different scenarios. Goodlord lays out four versions of the future of the lettings industry.
Pre-tenancy administration is proving time-consuming for many property professionals, with almost half of agents saying it took them more than three hours to complete in a survey of the lettings industry by Goodlord.
Landlords will need to give tenants six months notice if they intend to regain possession of their property and no tenants will be evicted over Christmas.
Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus.
Boost your agency's marketing with buyer personas, content, and a more flexible approach, and start winning more business.
Goodlord's Lettings Activity Tracker and latest Rental Index show a remarkable bounce back in lettings activity since restrictions around moving house were lifted in mid-May.
Legislation and tax, property repairs and damage, and managing void periods are among the top concerns of landlords for the year ahead, in addition to the impact of the pandemic on rent payments.
The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 came into force on 1 June 2020 and require five-yearly inspections of electrical installations and inspection reports to be supplied to tenants.
Letting agents, landlords and contractors can now visit tenants’ homes to carry out a range of essential and non-essential work or maintenance, as long as they are following the guidance on working in people’s homes.
Contingency planning has meant a smooth transition to home work for this agency - and a culture of training has helped it adapt to respond to the needs of its tenants and landlords.
This Teesside-based agency has a positive outlook on the future of the lettings industry - and how it will emerge in a good position on the other side of the pandemic.
All assured shorthold tenancies, student accommodation, and licences to occupy housing in England will be subject to the Tenant Fees Act from 1 June 2020, regardless of when the tenancy agreement was originally entered into.
Meet the agency that hasn't stopped letting throughout the pandemic, taking a creative approach to make sure its moves are always in line with the government's guidelines on social distancing.
Social distancing will mean changes to how staff arrive and leave the office, how they move around the office or work at a desk, during meetings and break times, or interacting with customers.
Tenants will need to change the way carry out their property search, arrange flexible contracts, and manage their moves carefully to reduce the spread of coronavirus.
The restrictions on lettings activity have been lifted, but “this does not represent a return to normality”. Agencies will need to adapt their practices and procedures, from office visits through to check-in.
All employers will need to carry out a risk assessment before reopening their offices to ensure that their employees can work safely during coronavirus.
All buyers and renters will now be able to complete purchases and view properties in person, while estate agents, conveyancers and removals firms can return to work while following social distancing guidelines, confirmed the Housing Secretary Robert Jenrick.
Sure Property Group set up all virtual viewings even before the lockdown came into force - a decision which has proven fruitful.
The government has shared the “first sketch of a roadmap for reopening society” and how the UK will restart its economy as it transitions out of the lockdown.
The shock that letting agencies have experienced due to the pandemic can be likened to the Kübler-Ross stages of grief - an analogy that can help your agency understand how to better adapt for the future.
Small to medium-sized businesses - including many letting agencies - will be eligible to borrow between £2,000 to £50,000 under the government's Bounce Back Loan scheme.
Rents dropped in several regions during April and void periods shifted throughout the month as the lockdown continued to impact the lettings market, shows the latest Goodlord Rental Index.
Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.
ARLA Propertymark CEO David Cox answers your questions on managing house moves, non-payment of rent, and the eviction process during lockdown; furlough; upcoming legislation changes including electrical safety standards, the abolition of Section 21 and Regulation of Property Agents, and more.
There are a few ways you can try and replicate those serendipitous moments between team members that occur in the office while your team is working remotely.
The ARLA Propertymark CEO spoke about the impact of coronavirus on the lettings industry in a Goodlord webinar.
Goodlord analysed payment trends from 20,000 UK rental properties and found that there was only a 2% increase in late rental payments over the last month.
These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the pandemic - and beyond.
Landlord Action's Paul Shamplina answers your questions on how to manage relationships with landlords and tenants during the coronavirus pandemic and changes to legislation around evictions.
Covid-19 could affect the ability of some tenants to pay their rent. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including free templates.
Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.
The 10:1 ratio can help you build up positive "credit" with your team members, whether you're working in the office or remotely, and make it easier for to deliver feedback and manage performance.