Goodlord is the award-winning lettings platform that works alongside your CRM to manage the entire tenancy process in one place.
Tax is a hot topic in lettings in 2022. Jaime Tillyer, Director at Vouch, shares her thoughts on how past tax changes, upcoming deadlines, and future proposals may affect your agency and landlords.
England, Scotland, and Wales all have proposals in the works to overhaul and improve tenant rights in the private rented sector. Here's a breakdown of how they compare.
The stamp duty holiday, ending in 2021, had a huge impact on the property market, with repercussions still felt today in soaring house prices. This begs the question: is it time to reform this property tax? Mark Armstrong, Group Chief Executive Officer at Reapit, shares his thoughts.
Letting and estate agents need to be looking at doing things faster and smarter to keep up with tenant demand in 2022, so we've put together ten ways that agents can save time at different points in the lettings process.
Policy makers across England, Scotland, and Wales are proposing various ways to regulate short-term lets and holiday rentals to help solve the problem of low housing stock for letting agents, landlords, and tenants.
Goodlord is preparing to launch "digital landlord onboarding" in an industry first, to save letting agents time and improve the experience for landlords - with digital signing of the agency's Terms of Business the first element set for release.
You can break down barriers to help you win more landlords if your agents ditch the corporate image and avoid selling to people, says Mike Robson, Director of letting and estate agency Avocado Property.
Experts in the lettings industry share their predictions for what 2022 will bring, from tenant demand and landlord housing stock to the impact of legislative updates.
Both average rents and void periods held steady during December according to the latest Goodlord Rental Index, the strong holiday season indicating a promising year ahead for the lettings market.
The government has published an open letter to landlords and agents with key messages to share with tenants on how to stay safe during the winter surge of Covid-19.
The impact of Goodlord's new Rent Collection product has already been felt, with 97% of rental payments made within a week of their due date thanks to automatic payment reminders.
There is one simple reason behind why Goodlord has seen some agents increase their management fee by 2% on average, and that's a strong rent protection service offered as part of their property management package.
Outsourcing property management is a great way for agencies to expand without the need to employ extra team members, but what's the best way to position this service to your landlords? Neil Baldock, Charles David Casson, shares his thoughts.
From landlord registration and redress, to enforcement and consumer rights - Sean Hooker, Head of Redress at the Property Redress Scheme, delves into a panel at the Negotiator Conference 2021, to highlight the expert speakers' top lettings legislation insights.
Robert Bolwell, Senior Partner at Dutton Gregory, answers your questions on the upcoming legislation that agents and landlords need to consider in 2022.
Void periods dropped across England during November as demand for rental properties continued apace. The average cost of rent was also down, further fuelling tenant demand to snap up new properties ahead of Christmas.
The government has started to relax its Plan B guidance for estate and letting agencies, as it winds down the Covid-19 restrictions that were announced at the end of 2021.
Rents are high and this may affect future generations of tenants as the cost of living continues to rise while wages stagnate, as explained by Adrian Gill, Non-Exec Board Member at Reapit.
How can your agency generate revenue and save costs by renewing your landlord's tenants onto a fixed-term tenancy? Emily Popple, Head of Customer Success, explains.
The government has confirmed an extension to the regulations for smoke and carbon monoxide alarms, which will include requiring landlords to install a smoke alarm in social rented homes, and private and social landlords to install carbon monoxide alarms in any room where a fixed combustion appliance is used.
From virtual viewings to webinars, video became an important channel for communication with landlords and tenants, and for keeping lettings ticking along throughout Covid-19. Matt Dilkes, Lettings Director at Christopher Shaw, predicts how these solutions will be used long term.
From the end of the temporary Covid-adjusted right to rent checks to Making Tax Digital for VAT returns, landlords are going to need letting agents' guidance more than ever in 2022 when it comes to compliance.
The better the reviews for your letting and estate agency - from both tenants and landlords - the more customers you're likely to attract in the long run, so it's important to set up a process to collect reviews from your satisfied customers, says our Head of Customer Success, Emily Popple.
Goodlord is set to make chasing rental payments a thing of the past with the launch of its new Goodlord Rent Collection product, which automates payment reminders to tenants, eliminating the need for manual chasing by letting agents.
As the government considers a national landlord registration scheme in England as part of the proposals under the Renters' Reform Bill, Simon Tillyer, Director at Vouch, explains where we're at and what the future of landlord licensing and registration may be.
Landlords' properties are their biggest assets, and choosing the wrong agent or trying to go it alone can affect their returns. Hamza Anwar, Director at Martin & Co Blackpool, explains how your estate and letting agency can help landlords maximise their profits.
The government has confirmed that it will introduce new legislation around the business rates that holiday rentals pay, to help regulate the types of businesses that can adopt this small business rates relief. Here's what your letting agency should know.
The Minimum Energy Performance of Buildings bill to increase the minimum energy efficiency standards for private rented properties to EPC Band C on new tenancies by 2028 is awaiting a second reading in the House of Lords - while an EPC action plan has been published to support these recommendations.
Tenant demand is high while stock is low, but there are ways your letting and estate agency can get more properties and landlords onboard while keeping your costs per acquisition low - as Costas Frangeskou, Director of Sales at Goodlord, shares.
Referencing service provider Vouch, part of the Goodlord Group, increased its workforce by 46% over a six-month period, despite ongoing Covid-19 related uncertainty in the lettings sector.
Whether running regular maintenance or needing to carry out emergency repairs in a property occupied by tenants, here are your landlords' and your letting agency's rights and responsibilities.
When managing your landlords' properties, you may be responsible for ensuring certain measures are in place to stay compliant and keep your tenants' safe, including gas, fire, and electrical checks, and energy efficiency inspections.
Agents that use a supplier to offer void management can take control of their agency's bottom line. Here's Rik Smith, resident energy expert and Head of Tenancy Services at Goodlord, to explain how.
The average cost of rent dipped by an average of 8.9% compared to September prices in October, while voids hit the highest averages recorded since May, in Goodlord's latest Rental Index.
In light of net zero goals and the energy crisis, does your agency, its landlords, and its tenants understand the benefits of Smart Meters - and whose responsibility it is to get them installed?
The White Paper on the Renters' Reform Bill, set to include proposals for abolishing Section 21, improving Section 8, and introducing Lifetime Deposits, has been delayed for release until 2022.
The Chancellor has announced his Autumn 2021 Budget, which includes investments in housing and business rates relief. Here are three key takeaways for letting and estate agents and landlords.
It's a time of consolidation in the lettings industry, with frequent agency acquisitions and mergers across the UK as investors see opportunities while smaller agencies feel the bite of legislation, as Abigail Wilks, Head of Lettings & Asset Management at Redbrik, explains.
The claims to repossession process is still taking longer than normal so here's when we can expect these to return to pre-pandemic levels and what your agency can put in place to help your landlords and tenants.
A new fund of £65 million has been announced in England, to rival those already in place in Scotland and Wales, to support low-income tenants at risk of eviction during the Covid-19 pandemic.
Energy prices are expected to continue to rise, which will add to the growing cost of living. Rik Smith, Goodlord's Head of Tenancy Services, shares his expert analysis on what that may mean for your landlords' tenants.
Councils will receive new government funding to enforce Minimum Energy Efficiency Standards in rented homes across England and Wales, and raise awareness of landlord and agent obligations.
As employees start to head back to the office, lettings and estate agents should be asking themselves if their landlords' tenants will want to move back to the city as well - or if the trend of renting and living in a rural area will continue.
The government announced details of the Heat and Buildings Strategy in its Net Zero Strategy: Build Back Greener policy paper, encouraging homeowners in England to move to low carbon heating such as heat pumps - plus shares when a response is expected for the consultation on raising Minimum Energy Efficiency Standards.
Letting a property comes with compliance risk - from sending draft tenancy agreements at the right time to protecting your tenants' deposits - but there are ways your agency can reduce that risk using technology.
In January 2021, the government revised the model agreements in England for a shorthold assured tenancy to include a new clause on pets in rental properties - and a push to encourage "pets in lets" is gaining traction.
Settio Property Experience sets itself apart from the competition by charging its landlords an all-inclusive fee, writes co-founder Samuel Fitz-Hugh. He thinks more agencies are set to follow this approach, but warns it will be hard work.
Goodlord becomes first company since the onset of the pandemic to offer Rent Protection Insurance that pay outs until vacant possession, with no cap on months.
Training in estate and letting agencies is intensifying before the Regulation of Property Agents (RoPA) requirements have even been set in stone. Agents are working to attain the expected qualifications - but what else is driving this burgeoning training mindset?
Goodlord, the UK’s fastest growing lettings technology and services platform, has acquired the fintech app acasa. This acquisition forms part of Goodlord’s push to broaden the range of market-leading services it offers to letting agents and their landlords and tenants.
Whether or not your tenants pay their rent on time can affect the customer service you provide your landlords who expect prompt, regular payments. Here are five ways you can help your tenants make timely payments, every time.
With energy prices rising and a proposed increase to the Minimum Energy Efficiency Standards on the horizon, now could be the time for your agency's landlords to meet their tenants' demand for an energy efficient home - and their future compliance obligations.
The average cost of rent is at a year-to-date high of £1,104 per property in September, while voids increased compared to August, but are still 10.5% lower according to the year-on-year figures.
New lettings legislation has come thick and fast over the past few years, but how well is it being enforced?
The Coronavirus Job Retention Scheme has now ended, bringing to a close the government's largest single piece of financial support of employees and employers during the pandemic. Your agency and your landlords should be aware of the potential impact this may have on your tenants.
Energy expert Rik Smith, previously of Uswitch and British Gas and current Head of Tenancy Services at Goodlord, answers letting agents' questions on the current energy crisis and how it could impact themselves and their landlords and tenants.
While the energy crisis is ongoing, your agency's tenants may be searching for ways to help pay their power bills over winter as energy costs rise. Here are five sources of financial support available to help them pay their bills in your landlord's property.
Despite Covid-19, research shows that many landlords plan to stay in the buy-to-let sector and letting and estate agents need to understand the challenges that these landlords are facing to demonstrate just how valuable property management can be.
Making Tax Digital aims to help businesses and individuals in the UK keep digital records and use software to meet with their HMRC obligations, across VAT, income, and corporation tax. Here's what your agency and your landlords need to know to stay compliant.
Scottish letting agents are now able to use Goodlord's award-winning lettings platform to reduce admin time, improve compliance, and create new revenue streams for their business, as the property technology company announces its official launch in Scotland today.
Record increases in energy bills have caused 21 suppliers to collapse since the start of September, impacting more than 3.7 million households. Here's your guide to the ongoing energy crisis, including the Energy Price Cap, government support available for tenants, and downloadable FAQs for your landlords and tenants.
Landlords and agents are required to undertake gas safety checks on an annual basis to ensure their properties are safe for tenants. Here's a guide to what you need to know.
Short-term lets can be beneficial to landlords and tenants looking for a more flexible solution than a long-term contract can provide - but some say this may pose a threat to the buy-to-let sector.
The biggest ever State of the Lettings Industry Report from Goodlord and Vouch shows in detail which pandemic-induced shifts have proved short-term, and what market movements look set to reshape the industry permanently
The speed at which households are falling into rental arrears appears to have slowed, despite the recent end of the evictions ban and the tapering of the furlough scheme, shows the fourth edition of the State of the Lettings Industry Report, set to be released on Wednesday 15 September.
After more than 18 months of disruption, notice periods have reverted to their pre-pandemic levels from 1 October 2021, with new versions of Section 21 and Section 8 notice forms for agents and landlords.
Provide landlords with valuable information on the property market to gain their trust and you'll reap the rewards over time, says Christopher Watkin.
Letting agents can now register deposits at the click of a button thanks to a new integration between Goodlord and mydeposits, which has been developed in partnership with Andrews Property Group.
There are many organisations in the industry that have the skills and expertise to deliver a robust and effective solution to the challenges the government is looking to solve with its Renters' Reform Bill.
The market looks strong heading into autumn, with rents continuing to climb across most of the country in August, and national average for void periods remaining low.
Estate and letting agencies that learn from experience and use data to improve their processes are more likely to stay ahead of the game in the long term. From learning from mistakes to planning for the future, here are five tips to help your agency stay on top.
Virtual viewings gathered pace during the pandemic and they're showing no signs of slowing down. Here are six ways to get the most from your virtual viewings and secure more tenants with less work.
Covid-adjusted right to rent checks will remain in place until 5 April 2022, when the government will look to introduce a permanent online solution for carrying out right to rent checks remotely for all nationalities.
Landlord confidence is on the rise and tenant demand is high. Does this mean a shift towards a more optimistic outlook in the buy-to-let market?
The Lomond Group is proud to announce that it has partnered with Goodlord to streamline lettings processes across the group's brands.
Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are four areas you can advise them on plus a downloadable guide to moving home for your tenants, to help them speed through the rental process.
Estate and letting agents and their landlords need to know that the question of rent control is back on the agenda for London - with a template that could be expanded to the rest of England and Wales.
An analysis of 5,000 student lets processed through the Goodlord platform between January 2021 and July 2021, shows the student rental market recorded a huge boost in the cost of rent for tenancies that began during July.
Landlords and letting agents should consider updating their fire risk assessments in advance of the Fire Safety Act 2021 coming into force, to ensure they are compliant for all parts outlined in the new legislation for multi-occupied, residential buildings.
The Coronavirus Job Retention Scheme has started to wind down - so what levels of arrears will this leave in the aftermath and what financial support is still available for your agency's and landlord's tenants in England, Scotland and Wales?
Notice periods for cases where there are rent arrears of less than four months have reduced to two months in England from 1 August 2021, with the notice period for arrears of more than four months remaining at four weeks.
With stock levels low for many, it's vital you're able to advise your landlords on why the property market is still a good investment. Build a stronger talk track with these five things you need to know about buy-to-let trends, opportunities, and shifting priorities.
The lettings market in England experienced a hugely busy July, with rents up and voids down across the board, as demand for rental properties goes from strength to strength.
A recent county court case involving a Joint Several Tenancy Agreement (JSTA) could have wider ramifications for deposit protection schemes, writes Sean Hooker.
The stamp duty holiday fuelled one of the best sales markets in over a decade, but the coming months and years look set to be dominated by steady growth in demand for lettings. The crucial question is whether the industry has learnt from the sales frenzy how to handle this rising tide of lettings demand.
There are many ways for your tenants to pay their rent. Some are faster and more efficient than others. Here's what you need to know to help you decide what's the best process for your agency and to encourage your tenants to use your preferred method - so you get paid on time.
Lettings laws and regulations vary across the borders for agents, landlords, and tenants in England, Scotland, and Wales. Here's a breakdown of what you need to know.
Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.
The evolution of rent arrears, the impact of the eviction ban, and the outlook for buy to let are just some of the challenges and opportunities that your landlords are currently facing. Here's a breakdown of what the future may hold for your landlords and, therefore, your agency.
The new right to rent check process for EU, EEA, and Swiss tenants has been in place for agents and landlords since 1 July, helping them to take their applicants' immigration statuses into consideration through an online check - which comes with positives and negatives.
Tenant demand is traditionally high in the summer and, with lockdown creating pent-up demand from renters and the stamp duty holiday over, summer 2021 promises to be a big one. Here are three ways to make the most of the increased demand in the coming months.
Property consultancy Bidwells has been in the Cambridge rental market for over 100 years, and has a strong understanding of how the job market for their tenants affects lettings and property investment for their landlords in the area.
Referencing solutions provider Vouch and lettings platform Goodlord have fully integrated their technologies, bringing their customers more flexibility and giving them access to more lettings and referencing solutions than ever before.
David Smith, Partner at JMW Solicitors LLP, answers letting agents' questions on right to rent, from the changes to the process for EU, EEA, and Swiss citizens to the requirements when "Covid-adjusted" checks end.
Rents increased in every region monitored by the Goodlord Rental Index in June.
Buttercross Estates believes that advising applicants to keep an open mind while fully understanding their requirements is the best approach to help get the right candidates to the referencing stage more quickly, saving letting agents, landlords, and tenants time.
External wall safety inspections (EWS1) will be required for certain buildings as a result of the Grenfell tragedy, but a raft of other measures will need to be put in place, requiring increased due diligence from letting agents and landlords.
The estate and letting agencies that carefully select the right technology suppliers for their business can help their staff reach their full potential, with streamlined processes, cost savings - and a better customer experience, as this extract from our e-book, How to maximise your agency's potential, demonstrates.
The question of whether physical estate and letting agency branches will still be relevant in the future is constantly debated, with the needs of both tenants and landlords to put into the equation - and the opportunities presented by remote working have only amplified the debate, as Dawsons has discovered.
Finding the best solution when managing rent arrears for both tenants and landlords is a key part of a letting agent's job. Here are six pieces of advice to help agencies better manage rent arrears for all involved.
It's a busy time in sales and lettings - and Silwoods Estate and Letting Agents has decided to delve into the world of video marketing to help alleviate time pressures on its staff and ensure it can continue to bring the best value to its customers and landlords.
The new right to rent online checking process, the upcoming end of the furlough scheme, and property stock levels are just three things that will affect the referencing process for landlords and agents going forwards.
Goodlord has partnered with Legal & General to offer tenants renting a property through the Goodlord platform a new Illness and Injury Insurance, designed for the modern-day renter.
Demand is growing as we head into the traditionally busy summer months for lettings and you can make sure you’re not wasting your landlords' or agency’s time or money on applicants your referencing provider would advise against with just a few key questions.
EU, EEA, and Swiss citizens will need to use the government's new "View and Prove" online service to demonstrate their right to rent in England after 30 June 2021.
Estate and letting agencies who embrace strong internal communication to maintain company culture will find their staff are more motivated and productive. This can then have a positive impact on conversations with landlords and tenants, as this extract from our latest e-book, How to maximise your agency's potential, explains.
Letting agency Property Shop Yorkshire goes through an extensive pre-qualification process with its applicants, taking care to find tenants that are suitable for its landlords' properties well before referencing starts.
Lettings businesses that are subject to money laundering legislation need to register with HMRC by 10 June, or risk a penalty, in addition to carrying out a risk assessment and customer due diligence to be compliant with The Money Laundering and Terrorist Financing (Amendment) Regulations 2019.
Referencing company Vouch, which joined the Goodlord family under the umbrella of the Goodlord Group in 2020, has launched "Home Move Assistant", a new portal to help letting agents boost their revenue streams with commission-based services for tenants.
Voids are tumbling across the country and rents continue to be more resilient than predicted, shows the latest Goodlord Rental Index.
Student lettings follow a different path to traditional lettings in the private rental sector, with a - normally predictable - seasonal ebb and flow in demand. Dafydd Hardy, Zest Sales & Lettings, and College & County share three ways that they've adapted their agencies' approaches to the student market.
From 1 August 2021, the notice period for cases where there are less than 4 months of unpaid rent, reduced to 2 months’ notice. Notice periods for the most serious cases are lower, with most requiring 2 or 4 weeks’ notice.
Many estate and letting agencies had to move to a remote-working model during Covid-19. As offices open up, how can agencies learn from this experience to become even more productive? This extract from our latest e-book, How to maximise your agency's potential, has the answer.
Technology in lettings is becoming more of a necessity, but how can you pinpoint where to focus your efforts so you can offer your landlords and tenants a personalised customer service? Estate and letting agency Bonners & Babingtons has some tips.
Increasing rent arrears and a long backlog at the courts means mediation will become an increasingly important tool for letting agents, landlords, and tenants alike, says Sean Hooker, Head of Redress at the Property Redress Scheme.
England, Scotland, and Wales each enacted legislation during Covid-19 to protect landlords and tenants, much of which is soon coming to an end - including the stamp duty holiday, evictions ban, and six-month notice periods. Here are the key dates that estate and letting agents and landlords need to know to stay compliant.
Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.
Lee Redfearn, Insurance Development Manager at Goodlord, shares how and why the insurance claims process has increased in recent times, plus some updates on the latest lettings legislation and how this is affecting the insurance landscape.
Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.
Goodlord sets its sights on becoming UK’s biggest referencing business with a new five year partnership with General Insurance provider Paymentshield.
Knowing your target audience is key - that's marketing 101. Using that information to offer customers the right value at the right time is where many businesses slip up - but not estate agency Nock Deighton. Here's how it saw an opportunity with property investors and turned it into a success.
Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.
The Government has announced it will reveal its plans to abolish Section 21 of the Housing Act 1988 under the Renters' Reform Bill, including the results of its consultation, in 2022 rather than Autumn 2021 as previously expected.
The Government's key proposals for strengthening Section 8 when Section 21 is abolished include improving or widening the current grounds for repossession, including when a landlord wants to sell a property and if their family members want to move into a property.
The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.
"Lifetime deposits" or "deposit passporting" looks set to become a reality under the Government's Renters' Reform Bill, with the proposals to be outlined in late 2021, but there are a number of operational and financial issues that would need to be resolved before they are introduced.
Data can help make estate and letting agents more efficient, demonstrate the concrete value that you bring to your customers, and help you make more informed decisions for your business.
Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.
Changes to right to rent checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein are expected after 30 June 2021, according to current government guidance.
Estate and letting agents need to fully understand what criteria and potential risk their landlords will accept when choosing a new tenant, especially where they'd be willing to compromise - or what constitutes a hard "no". That conversation can take place at three points, as Liz Lloyd, Account Management Team Leader at Vouch, explains.
There was little change to average rents in England in April 2021 showed the latest Goodlord Rental Index, but void periods rose in most areas of the country.
When it comes to Rent Protection Insurance, there are headline benefits which make a policy stand out - and understanding the policy wording can help you filter through the noise, and decipher exactly what you'll get, as Oli Sherlock, Goodlord's Director of Insurance, explains.
Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.
The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.
The mediation pilot, announced in February 2021 as part of the court process for housing possession cases, has now closed. Here are the key details that you and your landlords should know.
The government has launched a special fast track for repossession cases featuring antisocial behaviour cases. Molly-Ellen Turecek, Legal Adviser at DAS Law, answers questions about what this means for letting agents and landlords.
Charles David Casson has plenty of experience and expertise in HMO management and Neil Baldock, Director, shares his top tips for agents considering this growth area of the lettings market.
How should your agency target the next generation of renters? That's the question that Tara Sparrow, Sales Director at Reapit, answers, with her six top tips.
Maria Lloyd, Insurance Development Manager at Goodlord, shares some insurance insights and how those factor into the level of risk in the lettings market for landlords and agents alike in this April update.
Innovative estate and letting agency, Martyn Gerrard, stepped up its full property management offering to clients two years ago, using rent protection insurance to bolster the value of its proposition to its loyal customers. In doing so, it ensured a continuous flow of income and new business throughout the pandemic.
In 2020, the global office-based workforce changed how it operated, moving to a remote model. At the same time, the impact of climate change has moved to the front of mind for many businesses, in line with the continued importance of meeting customer expectations. So how will this affect the lettings branch of the future? Bidwells moved into a new office at the beginning of the year - and here's what went into its planning.
Hamilton Fraser's Paul Shamplina and Goodlord's Director of Insurance Oli Sherlock share their top tips for making sure landlords choose your fully managed service.
Most, if not all, tenants renting a property are referenced - and this means referencing companies have a front row spot to see market trends as they play out. Here's Liz Lloyd, Account Management Team Leader at Vouch, to share some insights.
Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.
What could enforcement, agency costs and a potential timeline for the Regulation of Property Agents look like? Sean Hooker, Head of Redress at the Property Redress Scheme, shared his expert view at a recent Goodlord webinar.
Each region monitored by Goodlord saw a rise in the average cost of rent during March, the first time we have seen such a uniform increase across England since July 2020.
Don't sit back and wait for your landlords to provide you with reviews and referrals. Make sure you're leveraging the loyalty you've earned by asking for a review and highlighting referral schemes.
How can you reassure your staff members that your workplace is safe? What can you do if staff members are refusing to return to work? What if a staff member is self-isolating but isn’t required to do so? DAS Law UK looks at what employers need to consider when returning staff members to work.
Letting and property agents in England must belong to a client money protection scheme by 1 April 2021, when the two-year grace period comes to an end.
An analysis of 255,000 tenancies shows that revenues from student lets dropped by 30% in 2020, with the amount spent on student properties dropping from 12p in every £1 to just 8p between 2018/19 and 2020.
Once lockdown came into effect on 23rd March 2020, the impact on the sector was swift, but the pace of activity appears to be increasing, pushing volumes much closer to those seen in 2020 before the pandemic hit.
Stamp Duty has been a hot topic in the property industry in recent months, with the government's Stamp Duty holiday announced in 2020 and its recent extension. So, is now the time to consider long-term reform? Paul Starkey, Chief Commercial Officer of Reapit, shares his thoughts.
Your agency can tap into positive sentiment from your landlords to help ensure their continued loyalty, encourage more take up of all the services that you have to offer, and win more instructions. Find out how, in this extract from "How to win more landlords in a challenging environment".
Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.
Referencing is a data-heavy process, gathering a lot of personal information for applicants. Using a digital-first referencing company, such as Vouch, helps to mitigate the risk of any GDPR compliance issues - as Beau Findlay, Software Development Lead at Vouch, explains.
The furlough scheme, self-employment support scheme, and stamp duty holiday have all been extended until the end of September 2021.
Average voids dropped by 3 days across England as a whole shows the latest Goodlord Rental Index, with certain regions seeing a sizeable reduction in voids.
Landlord Action's Legal Director, Tim Frome, answers questions about what the Debt Respite (Breathing Space) Scheme could mean for letting agents, landlords, and their tenants.
The Bank of England is currently considering the introduction of negative interest rates, to stimulate the economy and encourage more spending. So what would this mean for your landlords - and will their mortgages be free?
An effective brand begins with understanding your target audience, says Peter Knight, founder of the Property Academy, in this extract from "How to win more landlords in a challenging environment".
Tenant housing priorities have shifted as a result of Covid-19 - though demand is still high - which means that letting agents who rethink the way they position their properties could help their landlords find and retain the best tenants in the current market.
ARLA Propertymark's Robert Bolwell, Senior Partner at Dutton Gregory, answers questions on the Changes to the evictions process, serving notices and new court processes as a result of Covid-19.
Darshan Sunger of Three Oaks is prioritising getting himself - and his staff - qualified now, so they're ready when the Regulation of Property Agents (RoPA) comes into force. He shares advice for other agents starting their journey towards qualification.
Revive Property Sales & Lettings was originally a construction and property refurbishment company, focused primarily on social housing, and moved into sales and lettings in 2020 - with a strong ethical vision driving its agency's approach in all areas.
The Debt Respite Scheme, or "Breathing Space" law, will come into effect on 4 May 2021 in England and Wales, to "give someone in problem debt the right to legal protections from their creditors" - including tenants.
Rents are holding steady in the regions monitored by the Goodlord Rental Index, despite the slower pace of lettings at the beginning of the year.
Legislation is now one of the key drivers for landlords choosing to take up a letting agent's services. Showing how much you can do for landlords in this area could be the difference between bringing them on as let-only or fully managed, say agents in an extract from Goodlord's e-book "How to win new landlords in a challenging environment".
The pandemic has exposed a number of shortcomings in traditional lettings industry processes, not least in referencing, with many agents now demanding more. Simon Tillyer of Vouch shares his view on how referencing has progressed in the past year.
Christopher Watkin shares why letting agents should use newsletters, blogs, videos, and social media to win more landlords by providing information about their local property market.
Gold Key Lettings feels it has a responsibility as a letting agency to help its landlords avoid risk where possible, through a deep understanding of legislation, in-depth referencing processes, and a strong rent protection policy included in its managed proposition.
The recovery plan for Covid-19 is seen by many as an opportunity to reinforce and boost the UK's commitment to bring its greenhouse gas emissions to net zero by 2050 - and here are just three ways the housing market can play its part in 2021.
The guidance for landlords and tenants during Covid-19 has been updated to make serious rent arrears "greater than 6 months' rent" exempt from the extended evictions ban in England - removing the stipulation that rent accrued since the start of the first lockdown in March 2020 could be discounted.
This agent made the decision to set up a new lettings agency, Cloverhill Properties, bringing together her in-depth knowledge around relationship building and implementing digital solutions to create an efficient business with unique selling points from the get-go.
2021 is a difficult year to plan for - but there are certain predictions that can be made based on the current state of play in the property market. Five experts share their prognosis for the coming 12 months.
The cost of rent saw only minimal change in the regions monitored by Goodlord during December, with average void periods either improving or holding steady.
As under Tier 4 restrictions, the lettings industry can continue to operate during the third national lockdown in England. Letting agencies can "continue to work" and people are permitted to move home.
Covid-19 guidelines for letting agents and landlords, updated with the introduction of a fourth tier and still applicable during the third national lockdown, continue to prioritise tenant safety while reminding agents of tenant protections in place.
From Electrical Safety Standards through to right to rent changes as a result of Brexit - in addition to the continuing impact of Covid-19 - it's going to be another busy year and landlords are going to need letting agents' guidance more than ever when it comes to compliance.
2020 has been a year of unpredictable change in the lettings industry. Disruption to the day-to-day management of properties, with imposed safety measures and new legislation to protect tenants, has had a far-reaching impact. Estate and letting agents have shown immense adaptability - highlighting just how valuable they are to landlords in this context.
It's a year on from the Queen's speech outlining the Renter’s Reform Bill, including lifetime deposits. Here's an extract from our latest e-book, Your guide to lettings and the law, Vol II, to look at the sentiment around this deposit passporting concept.
Goodlord and DAS UK Group jointly won "Claims Partner of the Year" at the 2020 Insurance Times Awards, recognising their market-leading Rent Protection & Legal Expenses Insurance policy which ensured that landlords, agents and tenants stayed protected throughout the pandemic.
Goodlord’s Head of Insurance, Oli Sherlock, discusses how Rent Protection Insurance could help letting agents strengthen their offering to landlords in 2021.
The Chelmsford branch of Martin & Co has found the best way to balance its independence, while benefiting from the support and expertise of the group’s head office and extended franchise network.
How prepared is your agency for 2021? Andrews and LiFE Residential discuss the continued impact of Covid-19, how Brexit could impact the lettings industry, and what's in store for the year ahead.
The cost of rent dropped in every region monitored by Goodlord during November, with void periods edging up in most regions.
Vouch’s Jaime Tillyer shares her insights and expertise on tenant referencing, and why a robust service is more important than ever for letting agents and their landlords.
Agents who clearly communicate their expertise to landlords and help keep them up to date on what they need to know will find managing relationships between parties, and therefore retaining customers, much easier, as estate and lettings agency Wills & Smerdon has learned.
Local authorities will have greater powers to enforce compliance on businesses operating in an unsafe way, including financial penalties, when England returns to tiered restrictions on 2 December 2020.
The end of the year is looming and, with it, the end of the Brexit transition period. Some banks are expecting this to change their ability to operate freely across borders in the European Economic Area, and are already taking steps to close accounts for some of their EU-based customers - including UK landlords living abroad.
It’s more important than ever that letting agents are offering their landlords rent protection insurance as part of a comprehensive proposition, says Goodlord's Head of Insurance, Oli Sherlock, and it will help them to stand out from the competition in the coming year.
Sussex-based estate and lettings agency, Michael Jones, is always looking at ways to reinvest in its own business, and others, to grow and boost its activities. Here are four areas where it’s seen success.
Right to rent checks in England moved temporarily online in March 2020 in line with Covid-19 safety measures - and the government has doubled down on this initiative with the introduction of an online platform, in this extract from our e-book, "Your guide to lettings and the law, Vol II".
"It's more important now than ever to make sure you get professional advice about the serving of a notice," says Tim Frome, discussing the most recent changes to the possession process as a result of Covid-19.
Leicester's lettings market in the region saw a spike in activity immediately before restrictions were introduced, followed by a significant slowdown when year on year figures were compared.
Julie Ford founded a property network to help new landlords become great ones - but she still believes that all landlords should use a letting agent.
The introduction of Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 during the pandemic has led to extra safety measures being put in place - and highlighted potential bottlenecks in the process, in this extract from our e-book, "Your guide to lettings and the law, Vol II".
Lettings legislation unrelated to Covid-19 has still been passing during the pandemic, says Tim Frome, Landlord Action’s Legal Director, and letting agents and landlords need to keep abreast of changes to Electrical Safety Standards Regulations, right to rent, and Section 21.
The Coronavirus Job Retention Scheme has been extended until 30 April 2021, as restrictions increase throughout the UK.
Activities in connection with the purchase, sale, letting or rental of a residential property have been made exceptions to the "stay at home" guidance under lockdown legislation.
Engaged staff are good for business, but how do you make sure your staff stay motivated and productive during lockdown and beyond?