28 July 2021

How to choose the right rental payment method to help your agency get paid on time

There are many ways for your tenants to pay their rent. Some are faster and more efficient than others. Here's what you need to know to help you decide what's the best process for your agency and to encourage your tenants to use your preferred method - so you get paid on time.

26 July 2021

Letting a property in England, Scotland, and Wales: the key legislative differences your agency needs to know

Lettings laws and regulations vary across the borders for agents, landlords, and tenants in England, Scotland, and Wales. Here's a breakdown of what you need to know.

21 July 2021

Why your relationship with tenants could be the key to attracting more landlords

Landlords want to know that they're working with the best estate and letting agents to help them deal with renting their property and looking after their tenants - so make your agency stand out in the market by boosting your standing with tenants through good property management.

19 July 2021

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

The evolution of rent arrears, the impact of the eviction ban, and the outlook for buy to let are just some of the challenges and opportunities that your landlords are currently facing. Here's a breakdown of what the future may hold for your landlords and, therefore, your agency.

19 July 2021

Your guide to the proposals to increase the Minimum Energy Efficiency Standards

The new Minimum Energy Performance of Buildings bill to increase the minimum energy efficiency standards for private rented properties to EPC Band C on new tenancies by 2028 will be introduced in both Houses of Parliament this week. Recent surveys show the sector is already moving in the right direction - but it could be a costly target to reach for landlords.

14 July 2021

Vouch: The strengths and limitations of the new right to rent checking process

The new right to rent check process for EU, EEA, and Swiss tenants has been in place for agents and landlords since 1 July, helping them to take their applicants' immigration statuses into consideration through an online check - which comes with positives and negatives.

12 July 2021

3 ways to make the most of the post-stamp duty holiday spike in lettings

Tenant demand is traditionally high in the summer and, with lockdown creating pent-up demand from renters and the stamp duty holiday over, summer 2021 promises to be a big one. Here are three ways to make the most of the increased demand in the coming months.

7 July 2021

Get to know your local job market to understand tenant and landlord trends, says this agency

Property consultancy Bidwells has been in the Cambridge rental market for over 100 years, and has a strong understanding of how the job market for their tenants affects lettings and property investment for their landlords in the area.

7 July 2021

Vouch and Goodlord integrate their technology to bring customers more flexibility and choice

Referencing solutions provider Vouch and lettings platform Goodlord have fully integrated their technologies, bringing their customers more flexibility and giving them access to more lettings and referencing solutions than ever before.

5 July 2021

Right to rent Q&A with David Smith of JMW Solicitors

David Smith, Partner at JMW Solicitors LLP, answers letting agents' questions on right to rent, from the changes to the process for EU, EEA, and Swiss citizens to the requirements when "Covid-adjusted" checks end.

3 July 2021

Voids down and rents up across the country as lettings market soars - Goodlord Rental Index

Rents increased in every region monitored by the Goodlord Rental Index in June.

30 June 2021

How to match the right tenant with the right property - and save everyone's time

Buttercross Estates believes that advising applicants to keep an open mind while fully understanding their requirements is the best approach to help get the right candidates to the referencing stage more quickly, saving letting agents, landlords, and tenants time.

28 June 2021

Furlough: Wind-down of Coronavirus Job Retention Scheme starts on 1 July 2021 with reintroduction of employer contributions

Lettings businesses using the furlough scheme will need to start contributing to their employees' wages from 1 July 2021.

28 June 2021

Sean Hooker: Letting agents and landlords will need to disclose more information to tenants on building safety

External wall safety inspections (EWS1) will be required for certain buildings as a result of the Grenfell tragedy, but a raft of other measures will need to be put in place, requiring increased due diligence from letting agents and landlords.

23 June 2021

How to streamline your processes and equip your team for success with the right suppliers

The estate and letting agencies that carefully select the right technology suppliers for their business can help their staff reach their full potential, with streamlined processes, cost savings - and a better customer experience, as this extract from our e-book, How to maximise your agency's potential, demonstrates.

22 June 2021

Do estate and letting agencies still need a high street presence?

The question of whether physical estate and letting agency branches will still be relevant in the future is constantly debated, with the needs of both tenants and landlords to put into the equation - and the opportunities presented by remote working have only amplified the debate, as Dawsons has discovered.

21 June 2021

Reapit: What can letting agents do to manage rent arrears? [+ free payment plan templates]

Finding the best solution when managing rent arrears for both tenants and landlords is a key part of a letting agent's job. Here are six pieces of advice to help agencies better manage rent arrears for all involved.

18 June 2021

Right to rent: "Covid-19 adjusted" checks extended to 31 August 2021

The government has extended the virtual right to rent checks in England by an extra month to 31 August 2021, to reflect the extension of lockdown restrictions. The government has also dropped its requirement for letting agents and landlords to carry out retrospective right to rent checks on tenants for this period.

16 June 2021

How video creation can save time and add value in lettings

It's a busy time in sales and lettings - and Silwoods Estate and Letting Agents has decided to delve into the world of video marketing to help alleviate time pressures on its staff and ensure it can continue to bring the best value to its customers and landlords.

15 June 2021

Vouch: How will new right to rent checks, furlough, and stock levels affect referencing for agents and landlords?

The new right to rent online checking process, the upcoming end of the furlough scheme, and property stock levels are just three things that will affect the referencing process for landlords and agents going forwards.

15 June 2021

Goodlord and Legal & General partner to offer renters illness and injury insurance

Goodlord has partnered with Legal & General to offer tenants renting a property through the Goodlord platform a new Illness and Injury Insurance, designed for the modern-day renter.

14 June 2021

4 questions to ask potential tenants as lettings demand heats up [+ free referencing checklist]

Demand is growing as we head into the traditionally busy summer months for lettings and you can make sure you’re not wasting your landlords' or agency’s time or money on applicants your referencing provider would advise against with just a few key questions.

9 June 2021

Right to rent: Government confirms new process for EU, EEA, and Swiss citizens after 30 June 2021

EU, EEA, and Swiss citizens will need to use the government's new "View and Prove" online service to demonstrate their right to rent in England after 30 June 2021.

9 June 2021

How communication can motivate your agency's staff and help you stay productive in lettings

Estate and letting agencies who embrace strong internal communication to maintain company culture will find their staff are more motivated and productive. This can then have a positive impact on conversations with landlords and tenants, as this extract from our latest e-book, How to maximise your agency's potential, explains.

8 June 2021

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Letting agency Property Shop Yorkshire goes through an extensive pre-qualification process with its applicants, taking care to find tenants that are suitable for its landlords' properties well before referencing starts.

7 June 2021

Deadline approaching for agencies subject to anti-money laundering legislation

Lettings businesses that are subject to money laundering legislation need to register with HMRC by 10 June, or risk a penalty, in addition to carrying out a risk assessment and customer due diligence to be compliant with The Money Laundering and Terrorist Financing (Amendment) Regulations 2019.

7 June 2021

Vouch launches Home Move Assistant to create new revenue streams for agents

Referencing company Vouch, which joined the Goodlord family under the umbrella of the Goodlord Group in 2020, has launched "Home Move Assistant", a new portal to help letting agents boost their revenue streams with commission-based services for tenants.

3 June 2021

Voids tumble as ‘summer of lettings’ swings into gear - Goodlord Rental Index

Voids are tumbling across the country and rents continue to be more resilient than predicted, shows the latest Goodlord Rental Index.

1 June 2021

How three agencies have adapted to trends in student lettings

Student lettings follow a different path to traditional lettings in the private rental sector, with a - normally predictable - seasonal ebb and flow in demand. Dafydd Hardy, Zest Sales & Lettings, and College & County share three ways that they've adapted their agencies' approaches to the student market.

1 June 2021

Notice periods drop to 4 months for landlords and letting agents as evictions ban ends

Notice periods drop to four months from 1 June 2021 for landlords seeking to repossess their properties, with some exceptions, as the ban on evictions ends meaning bailiffs can reinforce possession warrants. The debt respite and furlough schemes will remain in place to ensure support is available for all parties as Covid-19 restrictions are lifted.

26 May 2021

Remote working 2.0: Moving to a hybrid model in letting agencies

Many estate and letting agencies had to move to a remote-working model during Covid-19. As offices open up, how can agencies learn from this experience to become even more productive? This extract from our latest e-book, How to maximise your agency's potential, has the answer.

25 May 2021

Technology in lettings is the only way to go, says this agency

Technology in lettings is becoming more of a necessity, but how can you pinpoint where to focus your efforts so you can offer your landlords and tenants a personalised customer service? Estate and letting agency Bonners & Babingtons has some tips.

24 May 2021

Sean Hooker: How mediation can help resolve a pending eviction crisis

Increasing rent arrears and a long backlog at the courts means mediation will become an increasingly important tool for letting agents, landlords, and tenants alike, says Sean Hooker, Head of Redress at the Property Redress Scheme.

24 May 2021

The Covid-19 legislation deadlines that letting agents need to know in England, Scotland, and Wales

England, Scotland, and Wales each enacted legislation during Covid-19 to protect landlords and tenants, much of which is soon coming to an end - including the stamp duty holiday, evictions ban, and six-month notice periods. Here are the key dates that estate and letting agents and landlords need to know to stay compliant.

21 May 2021

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.

20 May 2021

Big lettings industry updates and a protracted claims process - Your insurance market snapshot [+ video]

Lee Redfearn, Insurance Development Manager at Goodlord, shares how and why the insurance claims process has increased in recent times, plus some updates on the latest lettings legislation and how this is affecting the insurance landscape.

19 May 2021

5 steps to unlocking your agency's agile potential

Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.

19 May 2021

Paymentshield and Goodlord sign a five year partnership

Goodlord sets its sights on becoming UK’s biggest referencing business with a new five year partnership with General Insurance provider Paymentshield.

18 May 2021

Bring extra value to property investors and see the instructions roll in, says this agency

Knowing your target audience is key - that's marketing 101. Using that information to offer customers the right value at the right time is where many businesses slip up - but not estate agency Nock Deighton. Here's how it saw an opportunity with property investors and turned it into a success.

18 May 2021

6 ways to increase your lettings agency's profits

Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.

17 May 2021

Section 21: Your guide to the proposed changes to evictions

The Government has announced it will reveal its plans to abolish Section 21 of the Housing Act 1988 under the Renters' Reform Bill in late 2021, including the results of its consultation.

17 May 2021

Section 8: Your guide to the proposed changes

The Government's key proposals for strengthening Section 8 when Section 21 is abolished include improving or widening the current grounds for repossession, including when a landlord wants to sell a property and if their family members want to move into a property.

17 May 2021

What’s going on with the build-to-rent sector?

The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.

17 May 2021

Renters' Reform Bill: Government confirms intention to introduce lifetime deposits

"Lifetime deposits" or "deposit passporting" looks set to become a reality under the Government's Renters' Reform Bill, with the proposals to be outlined in late 2021, but there are a number of operational and financial issues that would need to be resolved before they are introduced.

12 May 2021

UPDATED: Eviction ban to end on 31 May 2021 and notice periods to be reduced to four months

The government has confirmed that the evictions ban will end on 31 May 2021 and from 1 June, notice periods - which had previously been extended to six months - will be set at four months.

12 May 2021

How your agency can use data to instruct more landlords

Data can help make estate and letting agents more efficient, demonstrate the concrete value that you bring to your customers, and help you make more informed decisions for your business.

11 May 2021

Renters' Reform Bill: Queen's Speech confirms government's intention to "enhance the rights of those who rent"

The Queen's Speech confirmed that the Renters' Reform Bill is back on the agenda for 2021, with consultation response on the proposals, announced in 2019, to be published in the autumn.

11 May 2021

How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

10 May 2021

Right to rent: Brexit deadline for changes to checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein approaching

Changes to right to rent checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein are expected after 30 June 2021, according to current government guidance.

10 May 2021

How can your agency help your landlords manage risk with tenant referencing? [+ free tenant referencing checklist]

Estate and letting agents need to fully understand what criteria and potential risk their landlords will accept when choosing a new tenant, especially where they'd be willing to compromise - or what constitutes a hard "no". That conversation can take place at three points, as Liz Lloyd, Account Management Team Leader at Vouch, explains.

6 May 2021

Rents steady as incomes rise, but voids see a slow down in April - Goodlord Rental Index

There was little change to average rents in England in April 2021 showed the latest Goodlord Rental Index, but void periods rose in most areas of the country.

5 May 2021

What do you need to know when choosing Rent Protection Insurance? [+ free guide]

When it comes to Rent Protection Insurance, there are headline benefits which make a policy stand out - and understanding the policy wording can help you filter through the noise, and decipher exactly what you'll get, as Oli Sherlock, Goodlord's Director of Insurance, explains.

4 May 2021

Recognition, referrals, repeat: A winning strategy for attracting new landlords

Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.

28 April 2021

How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

27 April 2021

Your guide to the Housing Possession Mediation Service [blog + infosheet]

A mediation pilot was announced in February 2021 as part of the court process for housing possession cases, and the government has now introduced guidelines for the full Housing Possession Mediation Service. Here are the key details that you and your landlords should know.

26 April 2021

DAS UK Q&A: What do letting agents and landlords need to know about anti-social behaviour?

The government has launched a special fast track for repossession cases featuring antisocial behaviour cases. Molly-Ellen Turecek, Legal Adviser at DAS Law, answers questions about what this means for letting agents and landlords.

26 April 2021

How to grow your agency's revenue with HMOs - advice from an expert [blog + podcast]

Charles David Casson has plenty of experience and expertise in HMO management and Neil Baldock, Director, shares his top tips for agents considering this growth area of the lettings market.

21 April 2021

6 tips for targeting Generation Z renters

How should your agency target the next generation of renters? That's the question that Tara Sparrow, Sales Director at Reapit, answers, with her six top tips.

20 April 2021

Stable affordability but uncertainty to come - Your insurance market snapshot [video + blog]

Maria Lloyd, Insurance Development Manager at Goodlord, shares some insurance insights and how those factor into the level of risk in the lettings market for landlords and agents alike in this April update.

19 April 2021

Get property management right and watch your business prosper, says Martyn Gerrard

Innovative estate and letting agency, Martyn Gerrard, stepped up its full property management offering to clients two years ago, using rent protection insurance to bolster the value of its proposition to its loyal customers. In doing so, it ensured a continuous flow of income and new business throughout the pandemic.

14 April 2021

How to future proof your agency's office space

In 2020, the global office-based workforce changed how it operated, moving to a remote model. At the same time, the impact of climate change has moved to the front of mind for many businesses, in line with the continued importance of meeting customer expectations. So how will this affect the lettings branch of the future? Bidwells moved into a new office at the beginning of the year - and here's what went into its planning.

13 April 2021

3 ways to upsell landlords from let-only to your fully managed service

Hamilton Fraser's Paul Shamplina and Goodlord's Director of Insurance Oli Sherlock share their top tips for making sure landlords choose your fully managed service.

12 April 2021

4 lettings insights from a referencing perspective

Most, if not all, tenants renting a property are referenced - and this means referencing companies have a front row spot to see market trends as they play out. Here's Liz Lloyd, Account Management Team Leader at Vouch, to share some insights.

8 April 2021

5 steps to successfully navigate rent arrears

Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.

7 April 2021

Sean Hooker on the Regulation of Property Agents: enforcement, costs, and timelines

What could enforcement, agency costs and a potential timeline for the Regulation of Property Agents look like? Sean Hooker, Head of Redress at the Property Redress Scheme, shared his expert view at a recent Goodlord webinar.

6 April 2021

Rents rise alongside incomes during March - Goodlord Rental Index

Each region monitored by Goodlord saw a rise in the average cost of rent during March, the first time we have seen such a uniform increase across England since July 2020. 

31 March 2021

Why you should actively seek out reviews and referrals from your landlords

Don't sit back and wait for your landlords to provide you with reviews and referrals. Make sure you're leveraging the loyalty you've earned by asking for a review and highlighting referral schemes.

29 March 2021

A guide for letting agents on returning remote staff members to work

How can you reassure your staff members that your workplace is safe? What can you do if staff members are refusing to return to work? What if a staff member is self-isolating but isn’t required to do so? DAS Law UK looks at what employers need to consider when returning staff members to work.

25 March 2021

Letting agents must comply with client money protection legislation by 1 April 2021

Letting and property agents in England must belong to a client money protection scheme by 1 April 2021, when the two-year grace period comes to an end.

24 March 2021

Student rent revenues drop by 30% year on year

An analysis of 255,000 tenancies shows that revenues from student lets dropped by 30% in 2020, with the amount spent on student properties dropping from 12p in every £1 to just 8p between 2018/19 and 2020.

23 March 2021

12 months of COVID-19: The impact on the lettings market in numbers

Once lockdown came into effect on 23rd March 2020, the impact on the sector was swift, but the pace of activity appears to be increasing, pushing volumes much closer to those seen in 2020 before the pandemic hit. 

22 March 2021

Is it time to reform Stamp Duty?

Stamp Duty has been a hot topic in the property industry in recent months, with the government's Stamp Duty holiday announced in 2020 and its recent extension. So, is now the time to consider long-term reform? Paul Starkey, Chief Commercial Officer of Reapit, shares his thoughts.

18 March 2021

How to leverage customer loyalty to win more business for your agency

Your agency can tap into positive sentiment from your landlords to help ensure their continued loyalty, encourage more take up of all the services that you have to offer, and win more instructions. Find out how, in this extract from "How to win more landlords in a challenging environment".

15 March 2021

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.

8 March 2021

How digital-first referencing helps ensure GDPR compliance

Referencing is a data-heavy process, gathering a lot of personal information for applicants. Using a digital-first referencing company, such as Vouch, helps to mitigate the risk of any GDPR compliance issues - as Beau Findlay, Software Development Lead at Vouch, explains.

3 March 2021

3 takeaways for letting agents and landlords from Budget 2021

The furlough scheme, self-employment support scheme, and stamp duty holiday have all been extended until the end of September 2021.

3 March 2021

Rents hold steady and falling voids give cause for optimism in February - Goodlord Rental Index

Average voids dropped by 3 days across England as a whole shows the latest Goodlord Rental Index, with certain regions seeing a sizeable reduction in voids.

1 March 2021

Q&A: What the Debt Respite (Breathing Space) Scheme could mean for letting agents

Landlord Action's Legal Director, Tim Frome, answers questions about what the Debt Respite (Breathing Space) Scheme could mean for letting agents, landlords, and their tenants.

24 February 2021

What negative interest rates could mean for your landlords

The Bank of England is currently considering the introduction of negative interest rates, to stimulate the economy and encourage more spending. So what would this mean for your landlords - and will their mortgages be free?

22 February 2021

How to build an agency brand that resonates with your target market

An effective brand begins with understanding your target audience, says Peter Knight, founder of the Property Academy, in this extract from "How to win more landlords in a challenging environment".

17 February 2021

4 ways to help your landlords find the best tenants in the current lettings market

Tenant housing priorities have shifted as a result of Covid-19 - though demand is still high - which means that letting agents who rethink the way they position their properties could help their landlords find and retain the best tenants in the current market.

15 February 2021

ARLA Propertymark's Robert Bolwell answers letting agents' Covid-19 legislation questions

ARLA Propertymark's Robert Bolwell, Senior Partner at Dutton Gregory, answers questions on the Changes to the evictions process, serving notices and new court processes as a result of Covid-19.

12 February 2021

How to start preparing your staff for the regulation of property agents

Darshan Sunger of Three Oaks is prioritising getting himself - and his staff - qualified now, so they're ready when the Regulation of Property Agents (RoPA) comes into force. He shares advice for other agents starting their journey towards qualification.

10 February 2021

How one agency drives its strategy with an ethical vision

Revive Property Sales & Lettings was originally a construction and property refurbishment company, focused primarily on social housing, and moved into sales and lettings in 2020 - with a strong ethical vision driving its agency's approach in all areas.

8 February 2021

Your guide to what the Debt Respite Scheme (Breathing Space) means to landlords and agents [downloadable guide + webinar]

The Debt Respite Scheme, or "Breathing Space" law, will come into effect on 4 May 2021 in England and Wales, to "give someone in problem debt the right to legal protections from their creditors" - including tenants.

3 February 2021

Voids up but rents hold steady during January - Goodlord Rental Index

Rents are holding steady in the regions monitored by the Goodlord Rental Index, despite the slower pace of lettings at the beginning of the year.

1 February 2021

How you can help your landlords navigate new and changing legislation

Legislation is now one of the key drivers for landlords choosing to take up a letting agent's services. Showing how much you can do for landlords in this area could be the difference between bringing them on as let-only or fully managed, say agents in an extract from Goodlord's e-book "How to win new landlords in a challenging environment".

27 January 2021

How Covid-19 has accelerated the digital evolution of referencing

The pandemic has exposed a number of shortcomings in traditional lettings industry processes, not least in referencing, with many agents now demanding more. Simon Tillyer of Vouch shares his view on how referencing has progressed in the past year.

25 January 2021

Christopher Watkin shares his tips for letting agents on winning more landlords

Christopher Watkin shares why letting agents should use newsletters, blogs, videos, and social media to win more landlords by providing information about their local property market.

20 January 2021

How helping your landlords manage risk can help your agency grow its reputation and business

Gold Key Lettings feels it has a responsibility as a letting agency to help its landlords avoid risk where possible, through a deep understanding of legislation, in-depth referencing processes, and a strong rent protection policy included in its managed proposition.

18 January 2021

3 ways to go green in the lettings industry

The recovery plan for Covid-19 is seen by many as an opportunity to reinforce and boost the UK's commitment to bring its greenhouse gas emissions to net zero by 2050 - and here are just three ways the housing market can play its part in 2021.

13 January 2021

Rent arrears of greater than six months exempt from evictions ban - including rent accrued since March 2020

The guidance for landlords and tenants during Covid-19 has been updated to make serious rent arrears "greater than 6 months' rent" exempt from the extended evictions ban in England - removing the stipulation that rent accrued since the start of the first lockdown in March 2020 could be discounted.

13 January 2021

3 tips to help make your new lettings agency a success

This agent made the decision to set up a new lettings agency, Cloverhill Properties, bringing together her in-depth knowledge around relationship building and implementing digital solutions to create an efficient business with unique selling points from the get-go.

11 January 2021

Lettings industry representatives give their predictions for 2021

2021 is a difficult year to plan for - but there are certain predictions that can be made based on the current state of play in the property market. Five experts share their prognosis for the coming 12 months.

6 January 2021

Lettings market remarkably resilient throughout December - Goodlord Rental Index

The cost of rent saw only minimal change in the regions monitored by Goodlord during December, with average void periods either improving or holding steady.

5 January 2021

Update: Your guide to what the Tier 4 and third lockdown restrictions mean for letting agents and house moves

As under Tier 4 restrictions, the lettings industry can continue to operate during the third national lockdown in England. Letting agencies can "continue to work" and people are permitted to move home.

4 January 2021

Post-holiday lettings update: Tenant safety as priority

Covid-19 guidelines for letting agents and landlords, updated with the introduction of a fourth tier and still applicable during the third national lockdown, continue to prioritise tenant safety while reminding agents of tenant protections in place.

4 January 2021

Your guide to the lettings legislation dates for agents and landlords in 2021

From Electrical Safety Standards through to right to rent changes as a result of Brexit - in addition to the continuing impact of Covid-19 - it's going to be another busy year and landlords are going to need letting agents' guidance more than ever when it comes to compliance.

16 December 2020

2020: A year of lettings disruption and resilience

2020 has been a year of unpredictable change in the lettings industry. Disruption to the day-to-day management of properties, with imposed safety measures and new legislation to protect tenants, has had a far-reaching impact. Estate and letting agents have shown immense adaptability - highlighting just how valuable they are to landlords in this context.

14 December 2020

Lifetime deposits: Shaking up the system

It's a year on from the Queen's speech outlining the Renter’s Reform Bill, including lifetime deposits. Here's an extract from our latest e-book, Your guide to lettings and the law, Vol II, to look at the sentiment around this deposit passporting concept.

10 December 2020

Goodlord & DAS UK Group win "Claims Partner of the Year" at Insurance Times Awards

Goodlord and DAS UK Group jointly won "Claims Partner of the Year" at the 2020 Insurance Times Awards, recognising their market-leading Rent Protection & Legal Expenses Insurance policy which ensured that landlords, agents and tenants stayed protected throughout the pandemic.

10 December 2020

How the lettings landscape has changed and why insurance will be important to your proposition in 2021

Goodlord’s Head of Insurance, Oli Sherlock, discusses how Rent Protection Insurance could help letting agents strengthen their offering to landlords in 2021.

8 December 2020

Taking advantage of the Martin & Co network as an independent agency branch

The Chelmsford branch of Martin & Co has found the best way to balance its independence, while benefiting from the support and expertise of the group’s head office and extended franchise network.

7 December 2020

Lockdown, lettings, and looking ahead to 2021: Q&A with Andrews and LiFE Residential

How prepared is your agency for 2021? Andrews and LiFE Residential discuss the continued impact of Covid-19, how Brexit could impact the lettings industry, and what's in store for the year ahead.

2 December 2020

Rents drop in November as lockdown slows UK lettings market - Goodlord Rental Index

The cost of rent dropped in every region monitored by Goodlord during November, with void periods edging up in most regions.

1 December 2020

Why referencing is more important than ever before

Vouch’s Jaime Tillyer shares her insights and expertise on tenant referencing, and why a robust service is more important than ever for letting agents and their landlords.

30 November 2020

Your guide to the proposals to extend regulations on domestic smoke and carbon monoxide alarms

The proposals include requiring social landlords to ensure at least one smoke alarm is installed on each storey of buildings; requiring carbon monoxide alarms to be fitted alongside the installation of fixed combustion appliances; and requiring private and social landlords to install carbon monoxide alarms in any room where a fixed combustion appliance is used.

25 November 2020

How letting agents can educate and inform to earn their landlords’ trust

Agents who clearly communicate their expertise to landlords and help keep them up to date on what they need to know will find managing relationships between parties, and therefore retaining customers, much easier, as estate and lettings agency Wills & Smerdon has learned.

23 November 2020

Tougher rules for businesses not following COVID-secure guidance when English lockdown ends

Local authorities will have greater powers to enforce compliance on businesses operating in an unsafe way, including financial penalties, when England returns to tiered restrictions on 2 December 2020.

23 November 2020

The Brexit effect on bank accounts and what this means for non-UK resident landlords

The end of the year is looming and, with it, the end of the Brexit transition period. Some banks are expecting this to change their ability to operate freely across borders in the European Economic Area, and are already taking steps to close accounts for some of their EU-based customers - including UK landlords living abroad.

20 November 2020

Why insurance will be pivotal to letting agents' landlord proposition in 2021

It’s more important than ever that letting agents are offering their landlords rent protection insurance as part of a comprehensive proposition, says Goodlord's Head of Insurance, Oli Sherlock, and it will help them to stand out from the competition in the coming year.

18 November 2020

4 ways to bring value to your agency through reinvestment

Sussex-based estate and lettings agency, Michael Jones, is always looking at ways to reinvest in its own business, and others, to grow and boost its activities. Here are four areas where it’s seen success.

17 November 2020

Right to rent checks: a digital future

Right to rent checks in England moved temporarily online in March 2020 in line with Covid-19 safety measures - and the government has doubled down on this initiative with the introduction of an online platform, in this extract from our e-book, "Your guide to lettings and the law, Vol II".

16 November 2020

Landlord Action's Legal Director answers letting agents' questions on the new possession process

"It's more important now than ever to make sure you get professional advice about the serving of a notice," says Tim Frome, discussing the most recent changes to the possession process as a result of Covid-19.

13 November 2020

Analysis of Tier 3 impact on Leicester lettings foreshadows lockdown slump

Leicester's lettings market in the region saw a spike in activity immediately before restrictions were introduced, followed by a significant slowdown when year on year figures were compared. 

12 November 2020

Meet the property management expert who is working hard to educate landlords on their responsibilities

Julie Ford founded a property network to help new landlords become great ones - but she still believes that all landlords should use a letting agent.

11 November 2020

Improving Electrical Safety Standards in the private rented sector

The introduction of Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 during the pandemic has led to extra safety measures being put in place - and highlighted potential bottlenecks in the process, in this extract from our e-book, "Your guide to lettings and the law, Vol II".

9 November 2020

New lettings legislation still passing during the pandemic, says Landlord Action’s Legal Director

Lettings legislation unrelated to Covid-19 has still been passing during the pandemic, says Tim Frome, Landlord Action’s Legal Director, and letting agents and landlords need to keep abreast of changes to Electrical Safety Standards Regulations, right to rent, and Section 21.

5 November 2020

UPDATED: Furlough scheme extended until the end of April 2021

The Coronavirus Job Retention Scheme has been extended until 30 April 2021, as restrictions increase throughout the UK.

4 November 2020

Letting agencies can operate, viewings and house moves can take place during lockdown

Activities in connection with the purchase, sale, letting or rental of a residential property have been made exceptions to the "stay at home" guidance under lockdown legislation.

4 November 2020

How to keep your staff engaged and productive during lockdown and beyond

Engaged staff are good for business, but how do you make sure your staff stay motivated and productive during lockdown and beyond?

3 November 2020

Rents down and voids increase as market cools across UK - Goodlord Rental Index

October proved a slower month for the UK rental market, with the average cost of rent decreasing and void periods increasing in all regions monitored by Goodlord.

2 November 2020

Regulation of Property Agents: Creating a younger industry?

In this excerpt from our latest e-book, "Your guide to lettings and the law, Vol II", the move towards regulation of estate and letting agents has progressed in 2020, with a consultation on the Code of Practice - and agents are looking ahead to the changes the regulation may bring to the industry.

28 October 2020

How to manage the fast-track to digital lettings

This traditional agency made the decision to jump-start the digitisation of its systems in March - but had to get the business and its customers up to speed more quickly than anticipated when lockdown hit.

26 October 2020

Evictions will not be enforced by bailiffs in areas with Tier 2 and Tier 3 restrictions

The justice secretary wrote to bailiffs’ trade associations requesting that they do not carry out evictions in areas under Tier 2 and Tier 3 Covid-19 restrictions.

26 October 2020

Meet the trainer on a mission to make agency qualifications more flexible

A new qualification for estate and letting agents is helping those looking for an alternative approach.

21 October 2020

Home Office introduces online right to rent check service and confirms rules for B5JSSK nationals

Eligible tenants will now be able to prove their right to rent online via the Home Office’s new online checking service or through the "View and Prove" process, while the rules for conducting right to rent checks on B5JSSK nationals arriving via e-passport gates have been clarified.

20 October 2020

Goodlord adds facial recognition technology as part of referencing revamp

Goodlord customers will now be able to use a bank-grade authentication service that uses facial recognition to match photos of applicants to the photo on their ID as part of its revamped referencing service.

19 October 2020

ARLA Propertymark Q&A: Managing Covid-19's continued impact on the possession process

A legal expert for ARLA Propertymark answers letting agents' questions on kickstarting the possession process for stayed cases, how long it could take for cases to be heard, accelerated procedures, notice periods for arrears, and more.

16 October 2020

ARLA Propertymark legal expert says landlords can serve Section 8 notice twice, if needed

Robert Bolwell, Senior Partner at Dutton Gregory, which manages the ARLA Propertymark Legal Helpline, said letting agents and landlords should consider serving a second Section 8 notice if rental arrears accrue to more than six months of missed payments.

12 October 2020

Why is open banking important in lettings? [+ free tenant resource]

Open banking has potential applications across many industries - not least in lettings. Here’s how this secure online solution can help estate agents and letting agents.

7 October 2020

How to set up your own online video series

Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.

6 October 2020

Voids reassuringly steady despite movement in rents - Goodlord Rental Index

Goodlord reveals key figures for the private rented sector for September 2020 based on tenancies processed through our platform, including average rents and voidage periods, in the Goodlord Rental Index.

30 September 2020

1 in 4 tenants concerned about paying the rent, survey of tenants reveals

A quarter of tenants have either missed rental payments, had to make alternative arrangements to pay their rent, or are concerned about paying their rent in the future, found our survey of 2,750 tenants for our State of the Industry Report.

28 September 2020

Why it pays to show understanding and adaptability in lettings

This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

24 September 2020

Your guide to the latest support for businesses announced in the Winter Economy Plan

New measures to support workers and businesses impacted by Covid-19 over winter include the Job Support Scheme, extensions to loan and grant schemes, and tax payment deferrals.

23 September 2020

Meet the agent who says being a landlord gives him an edge

What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.

21 September 2020

Q&A: Landlord Action's Paul Shamplina answers questions on the pre-action protocol

Landlord Action's Paul Shamplina joined Goodlord's Oli Sherlock in a webinar, Everything you need to know about the pre-action protocol, to discuss the latest developments in eviction proceedings, including the serving of notices, reactivation notices, and the wider effects of the changes over the past six months. 

16 September 2020

4 tips for a successful agency acquisition

This South Yorkshire and North Derbyshire-based estate and lettings agency has made three acquisitions in recent times and has picked up some handy tips to share with other agents on how to make your acquisition a success.

14 September 2020

Optimism about future of lettings increases following pandemic - State of the Industry report

Property professionals are feeling more optimistic about the lettings sector than they were at the outset of 2020, despite the challenges of Covid-19, shows Goodlord's State of the Industry Report for Summer 2020.

9 September 2020

Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.

7 September 2020

Goodlord and Reapit announce new software integration to further simplify tenancy creation

Goodlord has announced the integration of its award-winning lettings software with Reapit, the industry’s leading property management software provider, to further streamline the lettings process for agents.

7 September 2020

Four ways to strike the right balance in an evolving lettings landscape

Should estate and letting agents have to make a choice between the best ways to meet their customer’s expectations? Or can a balance be found, taking into account the best of both worlds? This agency shares four areas where it’s found the sweet spot.

4 September 2020

Voids settle but rents on the rise as market starts to steady - Goodlord Rental Index

Goodlord reveals key figures for the private rented sector for August 2020 based on tenancies processed through our platform, including average rents, tenancy lengths, voidage periods and more, in the Goodlord Rental Index.

26 August 2020

Agents on the impact of the pandemic on the student lettings market

The pandemic has wreaked havoc on the student lettings market, disrupting its usually reliable seasonal peaks and troughs for agents throughout the country.

19 August 2020

How to make the most of the post-lockdown boom in pet ownership

With the growth in pet ownership since the start of the pandemic, and the revised Model Tenancy Agreement making it easier for tenants to rent with pets, now is the time for your landlords to examine the benefits of allowing pets in their property, to appeal to this growing tenant base.

17 August 2020

Covid-19 and the human side of digital lettings

Peter Lightfoot, Director of Elevation Lettings, winners of the Best Small Lettings Agent in the UK 2020, writes about the positive developments that his business has seen come out of a difficult period.

14 August 2020

How travel restrictions and mandatory quarantine periods could impact your agency

Agencies need to be aware of restrictions around travel and mandatory quarantine periods to keep their staff and their customers safe from Covid-19.

12 August 2020

Local lockdowns: Insights from agents on the ground

Local lockdowns are the government’s preferred alternative to another nationwide lockdown, but what does this mean for estate and letting agencies? Here’s advice from agents on the ground on how to prepare for a local lockdown.

5 August 2020

Rental market continues to enjoy bumper summer - Goodlord Rental Index

Goodlord reveals key figures for the private rented sector for July 2020 based on tenancies processed through our platform, including average rents, tenancy lengths, voidage periods and more, in the Goodlord Rental Index.

5 August 2020

Q&A: DAS Legal on employee rights and returning to work

DAS Law answers key questions about your employees' rights when returning to the workplace, including whether they can refuse to return if they feel it's unsafe, whether they can ask to remain on furlough, and if it's safe for them to return to work if they've recovered from Covid-19.

3 August 2020

Q&A: Will lettings or sales win out in the property market?

Costas Frangeskou, Goodlord’s Director of Sales, formerly of Rightmove, and Hamad Al Qubaisi, Lettings Manager at Barrows & Forrester, answer questions about recent changes in the sales and lettings market and what the future holds, including the impact of new legislation and tenant priorities.

29 July 2020

Why HMO management is a growth area for lettings agents

A Chelmsford-based agency is providing consultancy services to agents looking to break into the lucrative HMO (house in multiple occupation) market.

22 July 2020

Four things to consider when choosing a Rent Protection Insurance policy for your landlords

Rent guarantee cover has been under scrutiny for its performance during the pandemic. Agents offering this service to their landlords may risk losing the trust of their customers with the wrong policy, so here are four things to consider when making the choice.

20 July 2020

UPDATED: How the changes to the possession action process impact new and existing claims

All claimants are now required to provide the courts with information about the impact of the Covid-19 pandemic on their tenants as part of the temporary changes to the possession action process.

20 July 2020

47% of agents say they want more flexibility to work remotely in a Goodlord poll

Almost half of agents want their agencies' cultures to shift to one of increased remote work, found a poll by Goodlord. 

15 July 2020

DAS Legal Q&A: What you need to know about the government’s ‘pre-action protocol’

DAS Law answers key questions about the government's 'pre-action' protocol, including what agents and landlords should consider before initiating any proceedings, what could the pre-action protocol for possession claims based on rent look like, and what to do if you've already served notice.

15 July 2020

Why it's important that your agency has a robust referencing process in place

Tenant referencing can impact whether or not you can retain a tenancy deposit if a tenancy application falls through and could even affect your eligibility for insurance, so it's crucial that you have a robust process in place. 

13 July 2020

Goodlord and Vouch to join forces to create new market leader

Leading property technology company Goodlord has announced that it will be joining forces with referencing platform Vouch, bringing the fast-growing Vouch business into the Goodlord group.

9 July 2020

3 takeaways for letting agents from the Chancellor’s summer statement 2020

The Chancellor's summer statement sets out a plan to boost jobs in the UK economy post-pandemic - and here are three key takeaways for estate and letting agents to consider.

8 July 2020

DAS UK + Goodlord: Making the right calls for agents, landlords, and tenants during the Covid-19 crisis

David Swigciski, Director of Client Services at DAS UK Group and Oli Sherlock, Head of Insurance at Goodlord, reflect on the support they provided for agents, landlords and tenants during the Covid-19 crisis.

8 July 2020

More tenants will choose build-to-rent as sector matures

Build-to-rent is the sector is geared towards offering tenants a lifestyle, rather than just a home, according to a lettings manager who specialises in BTR properties for CBRE.

2 July 2020

Rents up and voids down as lettings market caters to unprecedented demand

Goodlord's Lettings Activity Tracker and latest Rental Index show a continuation of the strong demand seen since restrictions on moving home were lifted, and rent increases nearly across the board.

29 June 2020

How letting agents can collaborate to "grow and grow together"

Chelmsford-based estate agency Charles David Casson plans to establish an agency network to share resources and expertise, and encourage collaboration in lettings  - so the industry can survive and grow.

24 June 2020

Why building strong virtual foundations is key to a sturdy lettings outlook

Virtual viewings, online contract signing, and digital identity verification became the norm for many letting and estate agents during lockdown and many of the changes could be here to stay.

22 June 2020

Meet your landlords’ expectations by asking what they expect, says this agency

The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

17 June 2020

Why agencies should rethink their service offering after the pandemic

Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period. 

10 June 2020

4 scenarios for the future and why your agency should plan for all of them

In a highly uncertain environment, agencies will need to think differently about the future and plan for different scenarios. Goodlord lays out four versions of the future of the lettings industry.

9 June 2020

Pre-tenancy admin "painful" for almost half of property professionals

Pre-tenancy administration is proving time-consuming for many property professionals, with almost half of agents saying it took them more than three hours to complete in a survey of the lettings industry by Goodlord.

8 June 2020

UPDATE: Six-month notice period comes into law and "winter truce" on evictions announced

Landlords will need to give tenants six months notice if they intend to regain possession of their property and no tenants will be evicted over Christmas.

8 June 2020

Meet the agency doing crisis training to “be there for people, first and foremost”

Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus. 

4 June 2020

How to get to know your customer better and boost your agency's marketing success

Boost your agency's marketing with buyer personas, content, and a more flexible approach, and start winning more business.

3 June 2020

UK rental market bounces back as restrictions lift shows latest data

Goodlord's Lettings Activity Tracker and latest Rental Index show a remarkable bounce back in lettings activity since restrictions around moving house were lifted in mid-May.

2 June 2020

Landlords' top concerns and how to address them during COVID-19

Legislation and tax, property repairs and damage, and managing void periods are among the top concerns of landlords for the year ahead, in addition to the impact of the pandemic on rent payments.

1 June 2020

UPDATED: Your guide to the new regulations for Electrical Safety Standards [+ free guide]

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 came into force on 1 June 2020 and require five-yearly inspections of electrical installations and inspection reports to be supplied to tenants.

1 June 2020

Your guide to inspections, repairs, and gas safety checks in the post-lockdown period

Letting agents, landlords and contractors can now visit tenants’ homes to carry out a range of essential and non-essential work or maintenance, as long as they are following the guidance on working in people’s homes.

1 June 2020

Contingency planning and “steep learning curves” part of this agency’s pandemic response

Contingency planning has meant a smooth transition to home work for this agency - and a culture of training has helped it adapt to respond to the needs of its tenants and landlords.

27 May 2020

“The lettings market hasn’t gone away,” says this agency

This Teesside-based agency has a positive outlook on the future of the lettings industry - and how it will emerge in a good position on the other side of the pandemic. 

26 May 2020

Tenant Fees Act: Your guide to the end of the transition period

All assured shorthold tenancies, student accommodation, and licences to occupy housing in England will be subject to the Tenant Fees Act from 1 June 2020, regardless of when the tenancy agreement was originally entered into.

20 May 2020

Creative thinking needed to stay safe while managing house moves

Meet the agency that hasn't stopped letting throughout the pandemic, taking a creative approach to make sure its moves are always in line with the government's guidelines on social distancing.

18 May 2020

How to maintain social distancing in your agency

Social distancing will mean changes to how staff arrive and leave the office, how they move around the office or work at a desk, during meetings and break times, or interacting with customers.

15 May 2020

How to advise your tenants on looking for a property and moving home during COVID-19

Tenants will need to change the way carry out their property search, arrange flexible contracts, and manage their moves carefully to reduce the spread of coronavirus.

14 May 2020

Managing office visits, viewings, and check-ins while preventing the spread of coronavirus

The restrictions on lettings activity have been lifted, but “this does not represent a return to normality”. Agencies will need to adapt their practices and procedures, from office visits through to check-in.

13 May 2020

How to carry out a Covid-19 risk assessment on your workplace

All employers will need to carry out a risk assessment before reopening their offices to ensure that their employees can work safely during coronavirus.

13 May 2020

Letting agencies allowed to reopen and house moves can resume

All buyers and renters will now be able to complete purchases and view properties in person, while estate agents, conveyancers and removals firms can return to work while following social distancing guidelines, confirmed the Housing Secretary Robert Jenrick.

12 May 2020

Meet the agency creating business sustainability through a virtual approach

Sure Property Group set up all virtual viewings even before the lockdown came into force - a decision which has proven fruitful.

10 May 2020

Government announces roadmap to transition out of lockdown

The government has shared the “first sketch of a roadmap for reopening society” and how the UK will restart its economy as it transitions out of the lockdown. 

7 May 2020

Curving towards acceptance: Peter Knight on timing your future plans right

The shock that letting agencies have experienced due to the pandemic can be likened to the Kübler-Ross stages of grief - an analogy that can help your agency understand how to better adapt for the future.

6 May 2020

New loan scheme to help small businesses 'bounce back' from the pandemic

Small to medium-sized businesses - including many letting agencies - will be eligible to borrow between £2,000 to £50,000 under the government's Bounce Back Loan scheme.

5 May 2020

Rents dip and void periods fluctuate as lockdown continues to impact lettings markets

Rents dropped in several regions during April and void periods shifted throughout the month as the lockdown continued to impact the lettings market, shows the latest Goodlord Rental Index.

3 May 2020

Understanding and flexibility are key to navigating a crisis for this agency

Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.

30 April 2020

Q&A: David Cox answers questions on legislation and the impact of coronavirus on the lettings industry

ARLA Propertymark CEO David Cox answers your questions on managing house moves, non-payment of rent, and the eviction process during lockdown; furlough; upcoming legislation changes including electrical safety standards, the abolition of Section 21 and Regulation of Property Agents, and more.

29 April 2020

How to replicate the "water cooler effect" when your team's working from home

There are a few ways you can try and replicate those serendipitous moments between team members that occur in the office while your team is working remotely.

29 April 2020

David Cox: “The first Friday out of lockdown is probably going to be one of the biggest moving days in the lettings industry’s history.”

The ARLA Propertymark CEO spoke about the impact of coronavirus on the lettings industry in a Goodlord webinar.

28 April 2020

Only 2% increase in late rental payments, study of 20,000 lets reveals

Goodlord analysed payment trends from 20,000 UK rental properties and found that there was only a 2% increase in late rental payments over the last month.

27 April 2020

Get your messaging right and become a "trusted advisor", say leading agency trainers

These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the pandemic - and beyond. 

24 April 2020

Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

Landlord Action's Paul Shamplina answers your questions on how to manage relationships with landlords and tenants during the coronavirus pandemic and changes to legislation around evictions.

22 April 2020

Managing missed rent and payment plans with free templates

Covid-19 could affect the ability of some tenants to pay their rent. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including free templates.

20 April 2020

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

16 April 2020

How to build positive "credit" with your team from afar

The 10:1 ratio can help you build up positive "credit" with your team members, whether you're working in the office or remotely, and make it easier for to deliver feedback and manage performance.

How to choose the right rental payment method to help your agency get paid on time

Letting a property in England, Scotland, and Wales: the key legislative differences your agency needs to know

Why your relationship with tenants could be the key to attracting more landlords

Reapit: 4 challenges and opportunities your landlords face, from rent arrears to buy to let

Your guide to the proposals to increase the Minimum Energy Efficiency Standards

Vouch: The strengths and limitations of the new right to rent checking process

3 ways to make the most of the post-stamp duty holiday spike in lettings

Get to know your local job market to understand tenant and landlord trends, says this agency

Vouch and Goodlord integrate their technology to bring customers more flexibility and choice

Right to rent Q&A with David Smith of JMW Solicitors

Voids down and rents up across the country as lettings market soars - Goodlord Rental Index

How to match the right tenant with the right property - and save everyone's time

Furlough: Wind-down of Coronavirus Job Retention Scheme starts on 1 July 2021 with reintroduction of employer contributions

Sean Hooker: Letting agents and landlords will need to disclose more information to tenants on building safety

How to streamline your processes and equip your team for success with the right suppliers

Do estate and letting agencies still need a high street presence?

Reapit: What can letting agents do to manage rent arrears? [+ free payment plan templates]

Right to rent: "Covid-19 adjusted" checks extended to 31 August 2021

How video creation can save time and add value in lettings

Vouch: How will new right to rent checks, furlough, and stock levels affect referencing for agents and landlords?

Goodlord and Legal & General partner to offer renters illness and injury insurance

4 questions to ask potential tenants as lettings demand heats up [+ free referencing checklist]

Right to rent: Government confirms new process for EU, EEA, and Swiss citizens after 30 June 2021

How communication can motivate your agency's staff and help you stay productive in lettings

Five steps to select the most suitable tenants before referencing [+ free referencing checklist]

Deadline approaching for agencies subject to anti-money laundering legislation

Vouch launches Home Move Assistant to create new revenue streams for agents

Voids tumble as ‘summer of lettings’ swings into gear - Goodlord Rental Index

How three agencies have adapted to trends in student lettings

Notice periods drop to 4 months for landlords and letting agents as evictions ban ends

Remote working 2.0: Moving to a hybrid model in letting agencies

Technology in lettings is the only way to go, says this agency

Sean Hooker: How mediation can help resolve a pending eviction crisis

The Covid-19 legislation deadlines that letting agents need to know in England, Scotland, and Wales

How to stay safe with cyber security in lettings [+ open banking fact sheet]

Big lettings industry updates and a protracted claims process - Your insurance market snapshot [+ video]

5 steps to unlocking your agency's agile potential

Paymentshield and Goodlord sign a five year partnership

Bring extra value to property investors and see the instructions roll in, says this agency

6 ways to increase your lettings agency's profits

Section 21: Your guide to the proposed changes to evictions

Section 8: Your guide to the proposed changes

What’s going on with the build-to-rent sector?

Renters' Reform Bill: Government confirms intention to introduce lifetime deposits

UPDATED: Eviction ban to end on 31 May 2021 and notice periods to be reduced to four months

How your agency can use data to instruct more landlords

Renters' Reform Bill: Queen's Speech confirms government's intention to "enhance the rights of those who rent"

How to make your letting agency's values a Unique Selling Point (USP)

Right to rent: Brexit deadline for changes to checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein approaching

How can your agency help your landlords manage risk with tenant referencing? [+ free tenant referencing checklist]

Rents steady as incomes rise, but voids see a slow down in April - Goodlord Rental Index

What do you need to know when choosing Rent Protection Insurance? [+ free guide]

Recognition, referrals, repeat: A winning strategy for attracting new landlords

How one agency turned efficiencies into landlord instructions

Your guide to the Housing Possession Mediation Service [blog + infosheet]

DAS UK Q&A: What do letting agents and landlords need to know about anti-social behaviour?

How to grow your agency's revenue with HMOs - advice from an expert [blog + podcast]

6 tips for targeting Generation Z renters

Stable affordability but uncertainty to come - Your insurance market snapshot [video + blog]

Get property management right and watch your business prosper, says Martyn Gerrard

How to future proof your agency's office space

3 ways to upsell landlords from let-only to your fully managed service

4 lettings insights from a referencing perspective

5 steps to successfully navigate rent arrears

Sean Hooker on the Regulation of Property Agents: enforcement, costs, and timelines

Rents rise alongside incomes during March - Goodlord Rental Index

Why you should actively seek out reviews and referrals from your landlords

A guide for letting agents on returning remote staff members to work

Letting agents must comply with client money protection legislation by 1 April 2021

Student rent revenues drop by 30% year on year

12 months of COVID-19: The impact on the lettings market in numbers

Is it time to reform Stamp Duty?

How to leverage customer loyalty to win more business for your agency

Why agencies who don't offer tenants' insurance could be missing out on a valuable opportunity

How digital-first referencing helps ensure GDPR compliance

3 takeaways for letting agents and landlords from Budget 2021

Rents hold steady and falling voids give cause for optimism in February - Goodlord Rental Index

Q&A: What the Debt Respite (Breathing Space) Scheme could mean for letting agents

What negative interest rates could mean for your landlords

How to build an agency brand that resonates with your target market

4 ways to help your landlords find the best tenants in the current lettings market

ARLA Propertymark's Robert Bolwell answers letting agents' Covid-19 legislation questions

How to start preparing your staff for the regulation of property agents

How one agency drives its strategy with an ethical vision

Your guide to what the Debt Respite Scheme (Breathing Space) means to landlords and agents [downloadable guide + webinar]

Voids up but rents hold steady during January - Goodlord Rental Index

How you can help your landlords navigate new and changing legislation

How Covid-19 has accelerated the digital evolution of referencing

Christopher Watkin shares his tips for letting agents on winning more landlords

How helping your landlords manage risk can help your agency grow its reputation and business

3 ways to go green in the lettings industry

Rent arrears of greater than six months exempt from evictions ban - including rent accrued since March 2020

3 tips to help make your new lettings agency a success

Lettings industry representatives give their predictions for 2021

Lettings market remarkably resilient throughout December - Goodlord Rental Index

Update: Your guide to what the Tier 4 and third lockdown restrictions mean for letting agents and house moves

Post-holiday lettings update: Tenant safety as priority

Your guide to the lettings legislation dates for agents and landlords in 2021

2020: A year of lettings disruption and resilience

Lifetime deposits: Shaking up the system

Goodlord & DAS UK Group win "Claims Partner of the Year" at Insurance Times Awards

How the lettings landscape has changed and why insurance will be important to your proposition in 2021

Taking advantage of the Martin & Co network as an independent agency branch

Lockdown, lettings, and looking ahead to 2021: Q&A with Andrews and LiFE Residential

Rents drop in November as lockdown slows UK lettings market - Goodlord Rental Index

Why referencing is more important than ever before

Your guide to the proposals to extend regulations on domestic smoke and carbon monoxide alarms

How letting agents can educate and inform to earn their landlords’ trust

Tougher rules for businesses not following COVID-secure guidance when English lockdown ends

The Brexit effect on bank accounts and what this means for non-UK resident landlords

Why insurance will be pivotal to letting agents' landlord proposition in 2021

4 ways to bring value to your agency through reinvestment

Right to rent checks: a digital future

Landlord Action's Legal Director answers letting agents' questions on the new possession process

Analysis of Tier 3 impact on Leicester lettings foreshadows lockdown slump

Meet the property management expert who is working hard to educate landlords on their responsibilities

Improving Electrical Safety Standards in the private rented sector

New lettings legislation still passing during the pandemic, says Landlord Action’s Legal Director

UPDATED: Furlough scheme extended until the end of April 2021

Letting agencies can operate, viewings and house moves can take place during lockdown

How to keep your staff engaged and productive during lockdown and beyond

Rents down and voids increase as market cools across UK - Goodlord Rental Index

Regulation of Property Agents: Creating a younger industry?

How to manage the fast-track to digital lettings

Evictions will not be enforced by bailiffs in areas with Tier 2 and Tier 3 restrictions

Meet the trainer on a mission to make agency qualifications more flexible

Home Office introduces online right to rent check service and confirms rules for B5JSSK nationals

Goodlord adds facial recognition technology as part of referencing revamp

ARLA Propertymark Q&A: Managing Covid-19's continued impact on the possession process

ARLA Propertymark legal expert says landlords can serve Section 8 notice twice, if needed

Why is open banking important in lettings? [+ free tenant resource]

How to set up your own online video series

Voids reassuringly steady despite movement in rents - Goodlord Rental Index

1 in 4 tenants concerned about paying the rent, survey of tenants reveals

Why it pays to show understanding and adaptability in lettings

Your guide to the latest support for businesses announced in the Winter Economy Plan

Meet the agent who says being a landlord gives him an edge

Q&A: Landlord Action's Paul Shamplina answers questions on the pre-action protocol

4 tips for a successful agency acquisition

Optimism about future of lettings increases following pandemic - State of the Industry report

Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

Goodlord and Reapit announce new software integration to further simplify tenancy creation

Four ways to strike the right balance in an evolving lettings landscape

Voids settle but rents on the rise as market starts to steady - Goodlord Rental Index

Agents on the impact of the pandemic on the student lettings market

How to make the most of the post-lockdown boom in pet ownership

Covid-19 and the human side of digital lettings

How travel restrictions and mandatory quarantine periods could impact your agency

Local lockdowns: Insights from agents on the ground

Rental market continues to enjoy bumper summer - Goodlord Rental Index

Q&A: DAS Legal on employee rights and returning to work

Q&A: Will lettings or sales win out in the property market?

Why HMO management is a growth area for lettings agents

Four things to consider when choosing a Rent Protection Insurance policy for your landlords

UPDATED: How the changes to the possession action process impact new and existing claims

47% of agents say they want more flexibility to work remotely in a Goodlord poll

DAS Legal Q&A: What you need to know about the government’s ‘pre-action protocol’

Why it's important that your agency has a robust referencing process in place

Goodlord and Vouch to join forces to create new market leader

3 takeaways for letting agents from the Chancellor’s summer statement 2020

DAS UK + Goodlord: Making the right calls for agents, landlords, and tenants during the Covid-19 crisis

More tenants will choose build-to-rent as sector matures

Rents up and voids down as lettings market caters to unprecedented demand

How letting agents can collaborate to "grow and grow together"

Why building strong virtual foundations is key to a sturdy lettings outlook

Meet your landlords’ expectations by asking what they expect, says this agency

Why agencies should rethink their service offering after the pandemic

4 scenarios for the future and why your agency should plan for all of them

Pre-tenancy admin "painful" for almost half of property professionals

UPDATE: Six-month notice period comes into law and "winter truce" on evictions announced

Meet the agency doing crisis training to “be there for people, first and foremost”

How to get to know your customer better and boost your agency's marketing success

UK rental market bounces back as restrictions lift shows latest data

Landlords' top concerns and how to address them during COVID-19

UPDATED: Your guide to the new regulations for Electrical Safety Standards [+ free guide]

Your guide to inspections, repairs, and gas safety checks in the post-lockdown period

Contingency planning and “steep learning curves” part of this agency’s pandemic response

“The lettings market hasn’t gone away,” says this agency

Tenant Fees Act: Your guide to the end of the transition period

Creative thinking needed to stay safe while managing house moves

How to maintain social distancing in your agency

How to advise your tenants on looking for a property and moving home during COVID-19

Managing office visits, viewings, and check-ins while preventing the spread of coronavirus

How to carry out a Covid-19 risk assessment on your workplace

Letting agencies allowed to reopen and house moves can resume

Meet the agency creating business sustainability through a virtual approach

Government announces roadmap to transition out of lockdown

Curving towards acceptance: Peter Knight on timing your future plans right

New loan scheme to help small businesses 'bounce back' from the pandemic

Rents dip and void periods fluctuate as lockdown continues to impact lettings markets

Understanding and flexibility are key to navigating a crisis for this agency

Q&A: David Cox answers questions on legislation and the impact of coronavirus on the lettings industry

How to replicate the "water cooler effect" when your team's working from home

David Cox: “The first Friday out of lockdown is probably going to be one of the biggest moving days in the lettings industry’s history.”

Only 2% increase in late rental payments, study of 20,000 lets reveals

Get your messaging right and become a "trusted advisor", say leading agency trainers

Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

Managing missed rent and payment plans with free templates

“People will remember the way you made them feel,” thinks Christopher Watkin

How to build positive "credit" with your team from afar

Countdown to summer