How Buttercross Estates has "more control with referencing" through the Vouch integration

How have you and your tenants found the Goodlord and Vouch experience?

We don't actually notice a difference at all [in the process at Buttercross]. We have always sent the tenants an email that says that Goodlord are going to be in contact. And then you will need to upload X, Y, and Z. And if you have any problems, we'd give them a link to the Goodlord help page, just to leave it with them to be quite independent.

Now, we say you'll get an email from Goodlord and then once you sign up on Goodlord, you'll get a message from Vouch and then they'll let you just follow the exact same steps through. So for us as an agent, it's really not made any difference. For our tenants, we've not had anybody that's gone "well, this hasn't worked" or "I can't do this".

What would you say to an agent considering using Goodlord and Vouch?

We've always been quite hands on so this in particular has been quite useful because now we've got a bit more control with referencing. I do appreciate it might not work for everybody, but I think with the way things are going, I think if you are happy to incorporate things online, it's definitely worth doing.

Even the simple things [which the integration allows] such as being able to do a tenancy agreement online is handy, because then people could just do it and you haven't got to worry about people coming into the office. It's even more handy now with COVID, but it was always handy anyway, so I don't think you'd go wrong with it.

What would you say to an agent considering using Goodlord's platform?

I'd say go for it. I've used it for the last four and a half years and I really like the system. The staff are really lovely if you need anything. Even if you are just going to use Goodlord and you're not going to integrate with Vouch, I think you'd still be very happy with it. With the referencing service, if you like the idea of something where everyone loads everything and then you're very much guided by yourselves, then that's absolutely a great.