How David Conway found a "really effective" way to collect rent

Keeping multiple services under one roof

Rent Collection is just one of the products that Goodlord offers - and keeping the whole letting process in one place is a benefit in its own right. "Goodlord's platform keeps everything under one roof, from referencing to rent protection. It makes it much easier to not have to deal with multiple suppliers," says James.

Being confidently compliant

Plus, having a clear audit trail of communications and documentation, as well as an automated process, helps with compliance. "I used to worry about human error but, with Goodlord, I've got the confidence to tell my landlord that compliance is taken care of," says James. "Much of the process is automated, including documents sent at the right time in the process. The overall price of the platform and services is very good, and using technologies such as open banking gives an almost instant check on income criteria for referencing."

Selling the agency with rent protection

Rent Protection is also a key component of David Conway's offering to its landlords. "We offer Goodlord's Rent Protection on 70% of our properties, through our four landlord packages,'' says James. "Rent Protection helps us sell our agency's services. The fact that we can protect the rent, especially as it's such a good product - now with payouts until vacant possession - that's really key.

"Other providers might pay out 12 months maximum but evictions can take longer. We've had a couple of evictions recently which have unfortunately taken over a year, and some rent guarantee products would have stopped payouts by then. Goodlord's product can now make sure that doesn't happen. You can put a landlord's mind at rest knowing that they're going to be covered, which really enhances our offering to our landlords."