The challenge: Speed and compliance
The team needed a faster way to reference tenants and stay compliant with changing legislation.
“What’s important for most agents is speed of turnaround in getting references done. Demand’s high, so if they’re not the right tenants, you need to know quickly so you can move on to the next best offer for the landlord. You also want to avoid void periods, so the quicker we can get things done and people moved in, the better.”
Using Goodlord became a competitive advantage.
“Goodlord has wonderful graphs and charts that show turnaround times for referencing. That’s really helpful because we can use that in pitches to landlords.”
The solution: A long-term partnership
After a year of using Goodlord, the agency renewed for another two years.
“For us, in terms of products out there that are similar, Goodlord is the best in my opinion. It’s a no-brainer. As we continue to grow as a business, you want the system that’s going to allow you to do that as efficiently as possible, without letting standards slip for clients.”
The results: Saving time, reducing costs, and driving growth
By consolidating suppliers and automating admin, they’ve avoided two additional hires, saved 5-6 hours per tenancy, and reduced from using five suppliers to just one - Goodlord.
“The integrations are fantastic. With Reapit, you set up the tenancy, put in the dates and clauses, complete referencing, hit send, and everything’s signed off. The Integration with MyDeposits is also great, we upload the certificate, it’s signed off, and everything goes to the tenant. It’s fully compliant. Pulling certificates like gas safety and EPCs used to take time, now it’s automatic. The time saved is huge.”
Looking ahead: Scaling with confidence
With further growth in sight, the team is confident that Goodlord will continue to support their expansion plans.
“We want to grow. We want to open new offices and grow into new areas. Having worked at a bigger company with Goodlord, we know it’s a product that will allow us to do that seamlessly. It works exceptionally well, so the funding can go into expansion instead of the back office.”
“Goodlord has been nothing but a positive impact – speed of transaction, customer journey, and compliance. It allows us to tick all those boxes and focus on the important part of winning and obtaining new business. It’s helped us streamline our business and become as efficient as possible.”
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