Customer stories

Learn how our customers get the most out of Goodlord

Goodlord agents all around the country are using our platform to bring value to their customers, save time and money, remain compliant, and generate additional revenue.

But you don’t have to take our word for it - you can learn from our satisfied customer, their experiences, and their success stories instead.

How Milburys focused on managed properties by embracing change and technology

Milburys, based in South West England, is a high-street agency that focuses on a professional yet personable approach. They use Goodlord in their business and focus on turning non-managed into managed properties.

How Lets2Share uses Goodlord to build stronger relationships with their landlords

Lets2Share, an agency based in Bexhill in South East England, joined Goodlord in 2022. As a bespoke agency, their focus is on providing high support to their landlords. They use Goodlord as an extra member of the team to help them provide a premium customer service.

How Pocock & Shaw found a solution to "take the pressure off"

Pocock & Shaw's goal is to make its tenants' and landlords' rental experience as smooth as possible - and that's where Goodlord helps.

How Martyn Gerrard uses RentTech to "stand out from competitors"

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a rent protection offering to help protect its landlords - and quickly realised that the Goodlord platform could also help the company save time.

How Lease for Life elevated its business presence and processes

Lease for Life is a new type of lettings agency, the missing link between council housing and the private rental sector in the London area - and uses Goodlord to help it deliver that service.

How Gray & Toynbee found a tech solution that "uses automation in the right way"

Gray & Toynbee launched in 2022, and implemented Goodlord from day one to help the new business owners manage their lettings processes in the most efficient way.

How Charles David Casson saves on "a full-time member of staff"

Charles David Casson, an independent Chelmsford letting and estate agents, uses the Goodlord platform to standardise the tenant experience - and alleviate pressures on its staff with the online process.

How Dawsons takes a "technology-first approach" to lettings

Dawsons signed up with Goodlord in 2019, to help align the Swansea-based letting agency's systems with its vision of creating the most efficient process and a great customer experience.

How Propfinity found an eye-opening business opportunity

Defining itself as a "cloud based and keyless lettings and property management agency", Propfinity launched in 2022, and started using Goodlord from day one.

How Elevation Lettings found a "much more streamlined" referencing process

Elevation Lettings signed up to Goodlord in 2019, and has found an easy way to streamline its processes into a single system, avoiding data duplication.

How Infinite Property keeps a "bulletproof" audit trail

Infinite Property uses innovative Proptech solutions, like Goodlord, to help it expand its activities across England, without the need for physical branches.

How White & Sons found a tech solution that's a "complete lifesaver"

White & Sons signed up with Goodlord at the start of 2022, and has already seen an impact on the amount of time saved, allowing the agency to get more done in day.

How Prime Living found a referencing "game changer"

Prime Living joined Goodlord in 2017 and swiftly started to see how all the time-saving and cost-cutting benefits of Goodlord could help the agency grow.

How Hirsch Estates found a "real winner" for their landlords

When setting up the new agency in 2020, Hirsch Estates looked into Goodlord early on, to help support it with compliance and an automated process.

How Settio gives customers a "really slick experience" [+ video]

Lettings agency Settio was set up in 2018 to cater to overseas investors, and now feels that a tech platform like Goodlord is essential to minimise risk and offer customers a great experience.

How Stratfords shaved "90% off" the time it spends on each tenancy

Stratfords Residential Sales and Lettings is a family-owned business, operating across Bletchley and Milton Keynes. It offers a personal service to landlords, made possible through its expanding team and its investment in technology like Goodlord.

How Avocado Property saves "someone employed 25 hours a week" [+ video]

Avocado Property launched in 2020, mid-lockdown, and got set up on Goodlord from day one, to help it easily manage the administration side of the business while saving on staffing costs.

How Christopher Shaw can "do more with smarter tools" [+ video]

Christopher Shaw is a digital-first estate agency offering a range of property services across Bournemouth and Poole. It joined Goodlord in 2017 to continue developing its digital approach - and to offer a "safety-net" for compliance.

How David Conway found a "really effective" way to collect rent

David Conway uses both Goodlord's Rent Collection and Rent Protection products, to save time and to help it sell its services to landlords - with the added benefit of all these extra services being under one roof.

How Hotspur Residential saves "a good hour and a half a day" when collecting rent

Hotspur Residential wanted to simplify its tenants’ lettings process and maintain a good level of service all while saving time, so it joined Goodlord in 2017 - and jumped at the chance to use Goodlord's Rent Collection solution to further help it achieve these goals.

How Buttercross Estates has "more control with referencing" through the Vouch integration

Buttercross Estates, recently awarded the British Property Awards' "Gold Winner Letting Agent in Newark", has been using Goodlord's lettings platform plus its referencing service since the beginning - but chose to try the new integration with Vouch to access it's referencing services through Goodlord. Here are the results.

How Bonners & Babingtons has "everything under one digital umbrella"

Estate and letting agency Bonners & Babingtons, based in Buckinghamshire and Oxfordshire, was introduced to Goodlord by its lettings manager, Robbie Hearn, who recognised the benefit of having all pre-tenancy processes under one digital roof.

How Nock Deighton found an integration to make processes "very fast moving and very swift"

Nock Deighton is a fast-moving agency, always on the lookout for different ways of bringing its customers the best experience and staying ahead of the competition. Choosing Goodlord - and its integration with Reapit - was one decision it took in 2020 to maintain its momentum.

How Zest Sales & Lettings stays at the "forefront of the property industry"

Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.

How Bidwells found a supplier that "seemed to offer everything" it wanted

Cambridge-based property consultants, Bidwells, is aware of the growing popularity of renting across the UK as a whole, and joined Goodlord back in 2017 to help simplify the lettings process for the agency, and for its tenants.

How Wilkinson Estates brought everything "under one roof"

Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.

How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

How Gold Key Lettings & Management found "massive peace of mind"

Gold Key Lettings joined Goodlord in May 2020 having searched for a new Rent Protection Insurance provider, and discovered how the platform could help the Sheffield-based lettings agency manage its compliance.

How Wills & Smerdon saves "hours of administration"

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

How Three Oaks made sure "compliance issues are taken care of"

A specialist in residential lettings and property management, Three Oaks is a family-run agency with a wealth of experience in the Chigwell area. Keeping up with due diligence is of vital importance to this agency, which is why it joined Goodlord in early 2020.

How Michael Jones found a solution that "ticked all the boxes"

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

How County Lettings found a solution to keep tenants moving during lockdown

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

How Set to Let found a provider to "shoulder the burden of compliance"

Set To Let is an agency offering lettings and property management expertise primarily in the residential sector. Based in Leicester, with a landlord’s understanding of the industry, it joined Goodlord in 2019 to help "shoulder the burden of compliance."

How Redbrik made Rent Protection its "main product" for landlords

Redbrik, an estate agency based in Sheffield and Chesterfield, joined Goodlord to help with efficiency and save time to grow the business - and discovered the extra benefit of offering Goodlord Switch and Rent Protection and Legal Expenses Insurance to its clients too.

How Sure Property Group eliminated "dead time" when out and about

Sure Property Group joined Goodlord to save time, using extra products like Goodlord Switch and Rent Protection and Legal Expenses Insurance to help them towards with this goal - as well as improving the experience of their customers.

How Canary Properties uses Rent Protection to minimise "uncertainty"

The London-based Canary Properties joined Goodlord in 2017 to help them work faster and add value to their landlords with Rent Protection Insurance.

How E Property Agent has "streamlined everything"

E Property Agent, a national property company, joined Goodlord in 2017 and earns extra revenue through the extra services it offers its customers through the Goodlord platform, as well as benefitting from a fully streamlined process.

How Ferndown Estates "drastically improved" its tenancy timeframes

The Birmingham and North Solihull-based Ferndown Estates joined Goodlord in 2017 to improve the lettings experience for both their landlords and their tenants.

How Homelets Bath uses tech to stay ahead of "competitive forces"

The family-owned lettings agency, HomeLets Bath, joined Goodlord in 2017 to deliver a better service to both landlords and tenants.

How Normie & Co "revolutionised" its processes

Normie & Co has used Goodlord’s core platform since 2016, and has since chosen to boost their income by offering tenants extra products.

How Cooper Green Pooks does its job "in the slickest way possible"

Cooper Green Pooks aimed to cut down on “printing reams of paper” and to speed up the letting process. They joined Goodlord in 2019.

How Homes Partnership threw off the “shackles” of paperwork

Joining Goodlord in 2019 helped estate agency Homes Partnership to remove the “shackles” of paperwork so it could refocus on growing and making time to talk to its customers.

How Kallars maximised its returns by "breaking every system down" to improve

Meeting the changing expectations of millennials was just one reason among many that Kallars Property Agents chose to join Goodlord.

How Sowerbys created an "easy and transparent" tenancy flow

Sowerbys joined Goodlord in 2019, looking for a solution that would improve their tenants’ experience with an "easy and transparent" tenancy flow.

How Anthony Lettings offers a rent protection policy that's "second to none"

Anthony Lettings joined Goodlord in 2017 and offers Goodlord's Rent Protection and Legal Expenses Insurance to its customers, thanks to its policy which is "second to none".